25 meilleures offres (connections coordinator, cambridge, on) (à pourvoir)

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Rome Logistics Group —Kitchener, ON
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Centre for Commercialization of Regenerative Medicine —Hamilton, ON
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Customer Care Coordinator
ParaMed —Kitchener, ON
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House of Friendship —Kitchener, ON
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Halton District School Board —Milton, ON
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Gowling WLG —Kitchener, ON
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Supervisor of Coordination
ParaMed —Kitchener, ON
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il y a 4 jours
Regional Discharger Planner Coordinator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
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Cart Connection Canada —Cambridge, ON
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Weeneebayko Area Health Authority —Ontario
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Fit for Life Physiotherapy —Burlington, ON
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Weeneebayko Area Health Authority —Ontario
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Senior Manager of Program Operations
Ontario Soil and Crop Improvement Association —Guelph, ON
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The Village of Wentworth Heights - LTC —Hamilton, ON
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Eclipse Automation —Cambridge, ON
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Empire Communities —Brantford, ON
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Coordinator, Retention Initiatives & Student Support (App. D/Temp.: Sept. 2026 - Jan. 2028)
Mohawk College —Hamilton, ON
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Franchise Operations & Field Support Specialist

Crock A Doodle Inc.
Cambridge, ON

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Détails du poste

Permanent | Temps plein
Il y a 7 jours

Avantages

Tenue Décontractée
Réductions Tarifaires
Régimes de participation aux bénéfices
Cotisation égale au RÉER
Assurance Invalidité
Assurance Dentaire
Congés payés
Événements d'Entreprise
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Hospitalité
Gestion des opérations
Marketing des réseaux sociaux
Gestion des stocks
Coaching
Études postsecondaires
Microsoft Office
Expérience en supervision
Baccalauréat
Gestion d'équipe
Souci du détail
Résolution de problèmes
Hôtellerie
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Expérience en commerce de détail
Formation et développement
Affaires
Systèmes de point de vente
Coaching en milieu de travail
Gestion de vente au détail
Compétences en communication
Interaction avec les clients
Enseignement
Permis de conduire
Gestion du temps

Description complète du poste

About the Role

Crock A Doodle is growing, and we're looking for an energetic, organized and people-focused Franchise Operations & Field Support Specialist to join our Head Office team.

This is an exciting opportunity for someone with strong retail or operations experience who is ready to take the next step in their career. You'll begin by working alongside our experienced Franchise Field Support team, learning the Crock A Doodle business from the inside out and providing hands-on operational support to our growing network of franchise partners.

As your knowledge and experience grow, so will your responsibilities. Our goal is to develop you into a trusted franchise support partner who can help studio owners strengthen their operations, develop their teams and ultimately improve the performance of their businesses.

You don't need to arrive knowing everything about franchising. You do need to be curious, resourceful, highly organized and comfortable working with people. You're someone who enjoys figuring things out, following through and helping others succeed.

If you've successfully managed a retail environment, led a team, solved operational challenges and thought "I'm ready for something bigger," this could be the opportunity for you.

What You'll Do

Support Our Franchise Partners

Serve as a front-line resource for franchisees, responding to day-to-day questions and helping them navigate Crock A Doodle systems, tools and best practices.
Build strong, professional relationships with franchise owners based on trust, responsiveness and open communication.
Help franchisees problem-solve operational challenges and connect them with the appropriate Head Office resources when additional expertise is required.
Follow up on commitments, action items and opportunities to ensure things keep moving forward.

Become an Expert in Studio Operations

You'll be trained across the Crock A Doodle operating system so you can confidently support franchisees in areas including:

Customer experience and service
Staffing, scheduling and team development
Studio operations and workflow
Pottery painting and kiln production
Inventory management
Local store marketing and community outreach
Point-of-sale and technology systems
Promotions and company-wide initiatives
Brand standards and best practices

Help Launch New Studios

Assist with new studio openings from set-up through launch.
Participate in on-site operational training for new franchisees and their teams.
Help ensure new studios have the systems, tools and knowledge needed to start strong.
Provide additional support during openings and other key periods when required.

Grow Into Performance Coaching

As you build experience and business knowledge, you'll progressively take on greater responsibility for supporting franchisee performance, including:

Participating in regular franchisee performance conversations.
Reviewing studio reports, KPIs and brand standards.
Helping franchisees identify opportunities and establish clear action plans.
Following up on goals and commitments.
Sharing best practices and successful ideas across the franchise system.
Supporting franchisees in strengthening their teams, operations and customer experience.

Our goal isn't simply to tell franchisees what to do. It's to help them understand why it matters, how to implement it and how it can make their business stronger.

What We're Looking For

We're interested in potential as much as previous job titles.

You may currently be a retail manager, assistant manager, operations coordinator, multi-unit supervisor, customer experience leader or someone in a similar role who is ready to broaden your business experience.

You'll likely thrive here if you are:

A genuine people person who builds relationships easily.
Highly organized and known for strong follow-through.
Curious and quick to learn new systems and processes.
Comfortable juggling multiple priorities without losing track of the details.
A proactive problem solver who looks for solutions rather than waiting for instructions.
Patient and supportive, but confident enough to have difficult conversations when necessary.
Comfortable coaching or teaching others.
Able to work independently while also collaborating closely with a team.
Interested in understanding how businesses operate and what drives their success.
Tech-comfortable and able to quickly learn new platforms and systems.
Positive, energetic and motivated by helping other people succeed.

Experience & Qualifications

Approximately 2+ years of retail, hospitality, customer experience, operations or people-management experience preferred.
Experience supervising or developing employees is a strong asset.
Post-secondary degree or diploma in business, hospitality, retail management or a related field is an asset, but equivalent hands-on experience will absolutely be considered.
Franchise experience is an asset, but is not required.
Comfortable using Microsoft Office and learning new digital platforms and technology.
Valid driver's licence and ability to travel as required.
Availability for occasional evening and weekend work related to studio openings, training and other franchise support needs.

Why Crock A Doodle?

Crock A Doodle is Canada's own Paint Your Own Pottery company. We exist to bring people together to create, laugh, share and grow.

Our studios are places where people of every age and ability come together for creative experiences, celebrations and connection. Behind those experiences is a growing network of franchise owners and studio teams—and our Head Office team's job is to help them succeed.

Joining our team means you'll have the opportunity to:

Learn how a growing Canadian franchise system operates.
Gain exposure to retail operations, marketing, people development, business performance and franchise management.
Work directly with entrepreneurs and small-business owners.
Participate in new store openings and growth initiatives.
Develop your skills in coaching, business analysis and franchise performance.
Grow into greater responsibility as your capabilities develop.
Work with a collaborative Head Office team invested in the success of our studios and our brand.

This isn't intended to be a role where you stay in the background processing requests. We want someone who is excited to learn the business, build relationships and grow into becoming a highly valued resource for our franchise partners.

About Crock A Doodle

Crock A Doodle is Canada's own paint your own pottery company headquartered in Cambridge, Ontario. We bring people together to create, laugh, share and grow.

Our drop-in studios welcome people of every age and ability to paint and play. Guests enjoy creative together-time transforming ready-to-paint pottery pieces into their own amazing works of art. We professionally glaze and kiln-fire their creations to a brilliant finish, becoming functional dishware, one-of-a-kind gifts and precious keepsakes.

With studios across Ontario, Alberta and Manitoba—and continued expansion underway—it's an exciting time to join Crock A Doodle.

Ready to Grow With Us?

Please send your resume and cover letter to [email protected].

In your cover letter, tell us why this opportunity interests you, what you've learned from your retail/operations experience, and why you think you'd be great at helping business owners and their teams succeed.

Pay: $50,000.00-$56,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Life insurance
On-site parking
Paid time off
Profit sharing
RRSP match
Store discount
Vision care

Ability to commute/relocate:

Cambridge, ON N1S 2M9: reliably commute or plan to relocate before starting work (required)

Application question(s):

Why are you a good fit for Crock A Doodle? What would you bring to the position?

Education:

Bachelor's Degree (preferred)

Experience:

Retail Operations: 3 years (preferred)
Franchise Support: 1 year (preferred)

Willingness to travel:

25% (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : connections coordinator (cambridge, on)

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