14 meilleures offres (retail operations manager, calgary, ab) (à pourvoir)

Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- À partir de 65 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Développement commercial
- Programmes de Bien-être
- Assurance Invalidité
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Senior Operations Manager
Fuze HR Solutions Inc. —Airdrie, AB
- Ingénierie
- Microsoft Office
- Maîtrise
Postuler rapidement
Retail Operations inventory manager
Staley jones convenient store —Calgary, AB
- De 17,33 $ à 55,38 $ de l’heure
- Temps partiel
- Gestion des stocks
- Marchandisage
- Systèmes PGI
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 12 jours
Operations Manager
Rentokil Initial —Calgary, AB
- De 65 000 $ à 70 000 $ par an
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
Postuler rapidement
Retail Operations Supervisor
Staples —Calgary, AB
- Temps plein
- Contrôle de l'inventaire
- Vente
- Service à la clientèle
- Assurance Dentaire
il y a 14 jours
Operations Manager
Michaels Stores —Calgary, AB
- Fins de semaine au besoin
- Vente
- Gestion des stocks
- Service à la clientèle
- Assurance Dentaire
- Bourses d'Études
Operations Supervisor
The Brick —Calgary, AB
- Temporaire
- Contrôle de l'inventaire
- Vente
- Service à la clientèle
- Assurance Dentaire
Operation Product Manager
Hudson by Avolta —Calgary, AB
- De 64 000 $ à 72 000 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Contrôle de l'inventaire
- Marchandisage
- Assurance Dentaire
- Bourses d'Études
(CAN) Asset Protection Operations Team Lead
Walmart Canada —Calgary, AB
- Temps plein
- Vente
- Recrutement
- Formation et développement
il y a 4 jours
Retail Operations Lead
PetSmart —Calgary, AB
- De 15,61 $ à 28,91 $ de l’heure
- Fins de semaine au besoin
- Vente
- Marchandisage
- Caisse
- Bourses d'Études
- Congés payés
il y a 6 jours
Store Supervisor, Operations
Wine and Beyond —Calgary, AB
- Temps plein
- Gestion des stocks
- Service à la clientèle
- Expérience en supervision
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Warehouse Operations Team Lead
Lammle's Western Wear Ltd —Calgary, AB
- Temps plein
- Gestion des stocks
- Esprit d'analyse
- Amélioration continue
Postuler rapidement
Security Operations Manager
Primestaffer.ca —Calgary, AB
- De 22,50 $ à 24,50 $ de l’heure
- Temps plein
- Déplacements à prévoir jusqu'à 50%
- Microsoft Office
- Développement commercial
- Assurance Dentaire
Postuler rapidement
Accounting Manager, Operations
High Tide —Calgary, AB
- Temps plein
- Microsoft Excel
- Systèmes PGI
- Microsoft Office
7 h

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : retail operations manager (calgary, ab)

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Customer Success & Operations Lead

ABM Integrated Solutions
Calgary, AB

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Invalidité
Assurance Dentaire
Congés payés
Régime de retraite
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Logiciels de GRC/CRM
Communication avec la clientèle
Prospection commerciale
Administration de système
Développement des relations avec la clientèle
Intégration des clients
Fidélisation de la clientèle
Gestion des opérations
Service à la clientèle
Vente croisée
Développement commercial
Capacités de présentation
Baccalauréat
Amélioration continue
Service à la clientèle
Orientation axée sur le service à la clientèle
Prospection
Technologies de l'information
Collaboration interfonctionnelle
Affaires
Gestion des comptes
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Communication interfonctionnelle
Suivi de l'avancement des projets
Amélioration des processus opérationnels
Analytique

Description complète du poste

We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.

Overview
The Customer Success & Operations Lead is responsible for driving customer satisfaction, retention, and growth while supporting operational excellence across ABM. This role serves as a key liaison between customers, Sales, Project Delivery, Managed Services, and internal operations teams to ensure a seamless customer experience and efficient business process.

The successful candidate will combine relationship management, business development, operational support, and technology enablement to support ABM’s strategic objectives. This role is ideal for a proactive and solutions-oriented professional who can balance customer-facing responsibilities with process improvement and business operations initiatives.

Responsibilities

Customer Success & New Business Development:

Build and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact.
Conduct regular customer account reviews and business assessments to identify risks and opportunities.
Support customer onboarding, adoption, retention, and growth.
Identify and pursue opportunities for customer growth through upselling, cross-selling, and solution expansion.
Monitor and report on Customer Success metrics including retention, churn, CSAT, and account growth.
Identify, develop, and pursue new business opportunities by utilizing prospecting activities and strategic outreach.
Conduct introductory meetings, presentations, and solution discussions with prospective customers.
Represent ABM at customer meetings, industry events, and networking opportunities as required.

Business Operations Support:

Support the IT Operations Manager in executing strategic and operational initiatives.
Assist with the development, documentation, and continuous improvement of business processes and SOP’s.
Coordinate and support cross-functional projects to improve operational efficiency and service delivery.
Assist with organizational planning, project tracking, and implementation of operational initiatives.

Technology & Program/System Administration:

Support the administration and optimization of CRM’s, customer success, and business management systems.
Assist with system implementations, upgrades, integrations, and user adoption initiatives.
Develop and maintain reports, dashboards, and KPI’s to support ABM business objectives.
Collaborate with stakeholders to identify and implement automation opportunities and technology-driven process improvements.

Qualifications:

Bachelor’s degree in Business Administration, or an equivalent combination of education and experience.
5 to 7 years of experience in the technology sector holding a role in customer success, account management, business operations, or a related field.
Demonstrated ability to build and maintain strong customer relationships.
Experience identifying and pursuing account growth opportunities.
Strong business acumen, communication, presentation, and interpersonal skills.
Excellent organizational, analytical, and problem-solving skills.
Ability to manage multiple competing priorities in a fast-paced environment.

Meaningful Benefits:

You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!

Our benefits include:

Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
RPP Matching Program – up to 5.5% employer matching.
Vacation accrual starts on Day 1
Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
Professional Development & Training Programs – to support each employees continuous growth.
Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.

About Us:

ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.

ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior’s living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.

Within ABM, our service offerings span a broad range of capabilities, including:

Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!

AI Disclosure:

ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.

Pay: From $65,000.00 per year

Benefits:

Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program

Work Location: In person

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retail operations manager emplois - calgary, ab

Customer Success & Operations Lead

Senior Operations Manager

Retail Operations inventory manager

Operations Manager

Retail Operations Supervisor

Operations Manager

Operations Supervisor

Operation Product Manager

(CAN) Asset Protection Operations Team Lead

Retail Operations Lead

Store Supervisor, Operations

Warehouse Operations Team Lead

Security Operations Manager

Accounting Manager, Operations

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : retail operations manager (calgary, ab)

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