4 meilleures offres (night auditor & hotel operations, calgary, ab) (à pourvoir)

Guest Services Supervisor
Hampton Inn & Suites by Hilton Calgary-Airport —Calgary, AB
- De 17,50 $ à 19,00 $ de l’heure
- Temps plein
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
9 h
Night Auditor & Hotel Operations
Marriott International, Inc —Calgary, AB
- 25,45 $ de l’heure
- Temps partiel
- Hospitalité
- Hôtel
- Diplôme d'études secondaires
Night Auditor
Residence Inn Calgary Downtown —Calgary, AB
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Windows
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 3 jours
Night Auditor/Front Desk Agent
1393189 Ab ltd —Calgary, AB
- 16 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- Comptabilité
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 3 jours

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Guest Services Supervisor
Hampton Inn & Suites by Hilton Calgary-Airport —Calgary, AB
Assist with front office financial operations, cash handling, audits, and guest billing accuracy. Knowledge of hotel operations, reservation systems, and front…
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Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
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Sweetwater Group —Queenston, ON
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : night auditor & hotel operations (calgary, ab)

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Guest Services Supervisor

Hampton Inn & Suites by Hilton Calgary-Airport
Calgary, AB

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Détails du poste

Permanent | Temps plein
Il y a 9 heures

Compétences

Bilingue
Hospitalité
Multilingue
Service à la clientèle
Expérience en supervision
Standard téléphonique
Service aux visiteurs
Leadership
Compétences en communication
Hôtellerie

Description complète du poste

Job Summary

We are seeking a dynamic and customer-focused Guest Services Supervisor to lead our front desk team in providing exceptional hospitality experiences. The ideal candidate will oversee guest interactions, ensure smooth operations at the front desk, and uphold the highest standards of guest satisfaction. This role requires strong leadership, excellent communication skills, and a passion for hospitality. Bilingual or multilingual abilities are highly valued to serve our diverse clientele effectively.

Responsibilities

Deliver exceptional guest service and ensure compliance with hotel and brand standards.
Address guest concerns, complaints, and service recovery situations in a timely and professional manner.
Assist with Manager on Duty (MOD) responsibilities as assigned.
Monitor guest satisfaction scores and support initiatives to improve the overall guest experience.
Supervise, coach, train, and support Front Desk team members.
Ensure proper staffing levels and effective shift coverage.
Monitor room inventory, occupancy, and daily operations to maximize efficiency and minimize overbooking.
Coordinate with other departments to ensure seamless communication and guest satisfaction.
Review guest incident logs and communicate important information to management.
Promote loyalty programs, upselling opportunities, and hotel amenities.
Assist with front office financial operations, cash handling, audits, and guest billing accuracy.
Complete daily reports, tracking forms, and operational documentation.
Supervise Front Desk, Night Audit, Shuttle Service, and Security operations during assigned shifts.
Perform Front Desk Agent, Reservations Agent, Night Auditor, and Shuttle Driver duties when required.
Conduct room and public area inspections to ensure cleanliness and quality standards are maintained.
Maintain a professional appearance and positive attitude while representing the hotel as a brand ambassador.
Ensure compliance with all hotel, brand, and company policies and procedures.
Perform additional duties and special projects as assigned by management.

Experience

Previous experience in hotel front desk or guest services roles is preferred
Strong background in hospitality or customer service industries
Experience managing multi-line phone systems and handling guest inquiries in a professional manner
Bilingual or multilingual skills are a plus, enabling effective communication with diverse guests
Demonstrated leadership abilities with experience supervising or training team members
Excellent interpersonal skills with a focus on hospitality and guest satisfaction
Knowledge of hotel operations, reservation systems, and front desk procedures is desirable

Pay: $17.50-$19.00 per hour

Work Location: In person

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