Mr. Mike’s Plumbing is hiring a full-time Customer Service Representative to support our operations team.
This role is best suited for someone who thrives in fast-paced service environments, enjoys solving problems quickly, and takes pride in maintaining organized systems. The position plays a critical role in ensuring customers receive prompt, professional service while helping our technicians operate efficiently throughout the day.
Individuals who succeed in this role are self-motivated, detail-oriented, and proactive, with a strong interest in developing operational and customer service skills within a growing service company.
About Mr. Mike’s Plumbing
Mr. Mike’s Plumbing was founded in 2014 with a clear goal: provide Calgary homeowners with reliable, transparent plumbing service where customers never feel ignored, delayed, or surprised by hidden costs.
What began as a single technician has grown into a 24/7 service company with certified plumbing, excavation, and HVAC technicians serving Calgary and surrounding communities.
Our culture is built around five core values that guide how we work and serve our customers:
- Safety – The safety of our team and customers always comes first.
- Integrity – We operate honestly and transparently in everything we do.
- Service Excellence – Every customer interaction matters.
- Accountability – We take ownership of our work and follow through on commitments.
- Teamwork – We collaborate and support each other to succeed.
Every team member plays an important role in upholding these values.
Role Overview
The Customer Service Representative is the first point of contact for our customers and an essential part of keeping daily service operations running smoothly.
In this role, you will manage incoming calls, schedule service appointments, coordinate technician dispatching, and maintain accurate customer records. Your work ensures that our technicians are scheduled efficiently and that customers receive clear communication throughout their service experience.
The position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
Key Responsibilities
- Customer Communication
- Answer inbound customer calls professionally and efficiently
- Identify customer needs and provide clear solutions
- Book service appointments accurately
- Handle customer inquiries and concerns
- Conduct outbound calls when required
Scheduling & Dispatch
- Schedule and dispatch technicians based on job priority, skillset, and location
- Maintain an organized dispatch board
- Ensure technicians have full and efficient daily schedules
- Confirm appointments and communicate schedule updates to customers
Administrative Support
- Process payments and invoices
- Support accounts receivable and collections processes
- Maintain accurate customer records and job notes
- Classify recorded calls and maintain call records
- Send invoices, service reminders, and customer communications
Who Succeeds in This Role
The most successful team members typically:
- Thrive in fast-paced service environments
- Are self-motivated and proactive
- Maintain strong organization and attention to detail
- Communicate clearly and professionally
- Take ownership of problems and resolve them quickly
- Look for opportunities to improve systems and processes
- Work collaboratively with technicians and office staff
This position is well suited for individuals who want to develop operational experience and build a long-term career in service coordination, dispatch, or office operations.
Employee Benefits & Professional Development
We believe people perform best when they feel supported and have opportunities to grow.
New team members receive structured onboarding and operational training to help them succeed in the role.
Additional benefits include:
- Competitive compensation based on experience and performance
- Extended health benefits
- Gym reimbursement program
- Tuition reimbursement for approved education or professional development
- Ongoing training and career development opportunities
- A collaborative and supportive team environment
Team members who demonstrate initiative, reliability, and strong performance may have opportunities to grow into roles such as:
- Senior Customer Service Representative
- Dispatch Lead
- Operations Support
- Office, training, or administrative leadership roles
We encourage employees to create opportunities for themselves through initiative, performance, and continuous learning.
Requirements
- Fluent English communication skills
- Strong customer service or call center experience
- Excellent organization and time management skills
- Ability to work independently and manage multiple tasks
- Strong computer skills (Microsoft Office, Google Workspace)
- Dispatching or Service Titan experience considered an asset
- Accounts receivable or collections experience considered an asset
- Valid driver’s license and reliable transportation
- Punctual and reliable with consistent attendance
- Ability to pass a background check
Work Environment
- In-office position located in Southeast Calgary
- Participation in on-call rotation approximately every four weeks
Apply
If you enjoy working in fast-paced environments, solving problems for customers, and contributing to a strong service team, we encourage you to apply.
Please complete the additional requirements included with the application.
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program
Application question(s):
- Must have own Vehicle (No transit in area)
- Are you willing to complete pre-employment health and safety courses paid for by Mr. Mike's Plumbing, completed prior to your first day of work?
Education:
- Secondary School (required)
Experience:
- Multi-line phone systems: 1 year (required)
- Customer service: 1 year (required)
- typing (above 45 WPM): 1 year (required)
Language:
- Fluent English (required)
Licence/Certification:
- Class 5 License or better (required)
Location:
Work Location: In person
