Description:
At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.
We're currently seeking a Service Technician/Route Driver to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.
Why Join Us?
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Be part of a trusted, established company
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Enjoy a supportive, team-oriented work culture
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Take pride in helping businesses stay fueled and focused
Bring your drive, reliability, and commitment to excellence—and let’s brew success together!
What you'll be doing – The Role:
Equipment Service & Repair
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Performs scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations;
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Refurbishes, repairs, and tests coffee equipment for use at customer sites to ensure proper functionality before replacement;
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Completes all service calls and related paperwork and service records in an accurate and timely manner, including service orders, parts inventory and product disbursement sheets in accordance with company policies and procedures;
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Understands the specifications, products, and service requirements for all accounts, and plans for service calls accordingly;
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Maintains and cleans the service area;
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Receives, organizes, and maintains parts for equipment, manages parts inventory for assigned service vehicle and inventory parts on a monthly basis; and
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Ensures that assigned service vehicle undergoes routine maintenance as needed.
Customer Support
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Serves as the primary point of contact during service visits, responding to customer inquiries with professionalism and clarity;
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Builds and maintain positive relationships with customer contacts and decision-makers; and
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Provides training to customers on the safe and proper use of equipment, responds to customer inquiries about equipment, and relays other customer inquiries and needs to the appropriate First Choice staff in a timely manner.
Route Support
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Safely operates company-owned vehicles to deliver products to customer locations and ensures that assigned service vehicle undergoes routine maintenance as needed; and
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Provides delivery support by covering routes during vacation, extended leave, or other absences of regular branch delivery drivers, performs other deliveries as needed.
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Benched Equipment Duties
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Performs detailed diagnostics, repairs, and testing of equipment brought back to the warehouse;
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Dissembles, cleans, and rebuilds benched machines; and
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Tests repaired equipment to ensure proper functionality.
Want to see what the job is really like? Click on the following link to learn more about A Day in the Life of a Service Technician.
What’s in it for me? – The Benefits
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Starting hourly rate of $20.00
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Monthly Bonus Opportunities
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401(k) and company matching
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Medical, Dental and Vision Insurance
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Employee Assistance Program
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Flexible Spending Account
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Life insurance
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Paid vacation and sick time
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9 paid holidays
Requirements:
What you’ll bring – The Person:
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High school diploma or equivalent
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Minimum two (2) to three (3) years of experience in a field service, technical support, or equipment repair role, ideally within coffee, beverage or food service industries;
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Strong problem-solving skills and ability to interpret service manuals, wiring diagrams, and schematics; and
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Customer service experience with the ability to explain technical information clearly.
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Valid Class 5 Drivers License
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Repeatedly lift and carry coffee and bottle water products weighing up to seventy-five (75) pounds.
Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
