25 meilleures offres (customer service supervisor, calgary, ab) (à pourvoir)

Administration Manager
Optima Living —Calgary, AB
- Temps plein
- Certification RCR
- Service à la clientèle
- Expérience administrative
Retail Manager
Lukes Drug Mart —Calgary, AB
- Fins de semaine au besoin
- Gestion des stocks
- Service à la clientèle
- Mathématiques
- Réductions Tarifaires
- Assurance Dentaire
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Team Lead Customer Service
Sealweld Industrial Materials Canada —Calgary, AB
- De 80 000 $ à 100 000 $ par an
- Heures supplémentaires
- Service à la clientèle
- Systèmes PGI
- Anglais
- Assurance Invalidité
- Assurance Dentaire
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Front Desk Supervisor
RADISSON HOTEL AND CONFERENCE CENTRE CALGARY —Calgary, AB
- Temps plein
- Microsoft Word
- Hospitalité
- Microsoft Excel
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Customer Success Manager
Yard Dawgs Ltd. —Calgary, AB
- De 85 000 $ à 100 000 $ par an
- Temps plein
- Service à la clientèle
- Gestion d'équipe
- En présentiel
- Assurance Dentaire
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il y a 1 jour
Service Manager
Confidential —Calgary, AB
- De 120 000 $ à 150 000 $ par an
- Embauche urgente
- Expérience en gestion
- Service à la clientèle
- En présentiel
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il y a 14 jours
(Third Key) Team Leader - BIM Market Mall
Nespresso —Calgary, AB
- 22 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Microsoft Office
- Assurance Dentaire
il y a 1 jour
Team Lead Customer Service
Flowchem —Calgary, AB
- Heures supplémentaires
- Service à la clientèle
- Systèmes PGI
- Microsoft Office
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Customer Support Team Lead
Bells of Steel Inc. —Calgary, AB
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Baccalauréat
- En présentiel
- Leadership
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Front Desk Supervisor
Marriott International, Inc —Calgary, AB
- Temps plein
- Diplôme d'études secondaires
- Expérience en supervision
Customer Experience Lead
Eight Ounce Coffee Ltd —Calgary, AB
- De 50 000 $ à 58 000 $ par an
- Fins de semaine au besoin
- Télétravail
- Service à la clientèle
- Déplacements à prévoir
- Sens de l'organisation
- Réductions Tarifaires
- Assurance Dentaire
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il y a 1 jour
Front Office Supervisor
Element by Westin Calgary Downtown —Calgary, AB
- Fins de semaine au besoin
- Hôtel
- Expérience en supervision
- Étiquette au téléphone
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Customer Success Manager
WaitWell Inc —Calgary, AB
- De 75 000 $ à 90 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Anglais
- Esprit d'analyse
- Baccalauréat
- Programmes de Bien-être
- Assurance Dentaire
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il y a 6 jours
Workforce Management Manager, Customer Support
Fullscript —Calgary, AB
- De 90 000 $ à 105 000 $ par an
- Temps plein
- Télétravail
- Compétences en communication
- Congés payés
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il y a 5 jours
Call Centre Manager
Wood Automotive Group —Calgary, AB
- Temps plein
- Service à la clientèle
- Compétences en communication
- Programme d'Aide aux Employés
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il y a 1 jour
Brand Standards Consultant (Customer Service Manager)
JAN-PRO —Calgary, AB
- De 60 000 $ à 90 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Réductions Tarifaires
- Régimes de participation aux bénéfices
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Retail Customer Service Lead
PetSmart —Calgary, AB
- De 15,61 $ à 28,91 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Sens de l'organisation
- Leadership
- Bourses d'Études
- Congés payés
Assistant Manager-SoftMoc South Centre Mall
SoftMoc —Calgary, AB
- De 17,50 $ à 18,50 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Anglais
- Réductions Tarifaires
- Assurance Dentaire
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il y a 2 jours
Customer Service Desk Shift Lead
Mount Royal University —Calgary, AB
- De 15,00 $ à 18,87 $ de l’heure
- Expérience administrative
- Diplôme d'études secondaires
- Certificat de premiers soins de base
Supervisor
JD Sports Canada —Calgary, AB
- Temps partiel
- Vente
- Marchandisage
- Expérience en supervision
Postuler rapidement
Customer Service Manager
De Havilland —Calgary, AB
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Excel
- PMP
- Assurance Dentaire
- Programme d'Aide aux Employés
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Key Lead - CF Chinook Centre, Hollister
AFH Canada Stores Co. —Calgary, AB
- Temps partiel
- Vente
- Pas d'expérience requise
- Diplôme d'études secondaires
- Réductions Tarifaires
- Heures d'arrivée et de départ flexibles
Part-Time Supervisor - Temporary
JD Sports Canada —Rocky View, AB
- Temps partiel
- Vente
- Marchandisage
- Expérience en supervision
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Part Time Floor Supervisor - Market Mall. Calgary
The Latest Scoop —Calgary, AB
- Temps plein
- Heures d'arrivée et de départ flexibles
Team Leader, CF Chinook Centre
Saje Natural Wellness | Retail —Calgary, AB
- Fins de semaine au besoin
- Vente
- Diplôme d'études secondaires
- Compétences en communication
- Assurance Dentaire
- Congés payés
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (calgary, ab)

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Administration Manager

Optima Living
Calgary, AB

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Détails du poste

Temps plein

Compétences

Certification RCR
Service à la clientèle
Expérience administrative
Certificat de premiers soins de base
Compétences en informatique
Compétences en communication

Description complète du poste

About Optima Living
Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.
Position Summary
Reporting to the General Manager, the Administration Manager oversees administrative operations, resident business functions, and community accounting, ensuring efficient processes, Human Resources support, accurate documentation and strong communication to support residents, families, and team members.
All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.
Responsibilities
Leadership and Team Oversight

Provides leadership, direction and mentorship to the administration team.
Conducts and attends team meetings; serves on committees as applicable.
Ensures team members comply with all relevant Occupational Health and Safety regulations.

Core Deliverables
Admin Support

Provides confidential administrative support to the leadership team as applicable.
Ensures effective communication across functions (department) to support the operations as applicable.
Organizes team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable.
Supports the General Manager in the incident and complaint reporting processes as applicable.
Supports the Community Relations Coordinator in providing tours of the community as needed.

Resident Business

Manages resident move ins and move outs, including reviewing contracts and financial records, addressing inquiries, and coordinating documentation.
Manages rent rolls, monthly statements, and resident payment transactions ensuring timely submission to the regional office.
Maintains resident comfort funds and rental adjustments for funded beds, while communicating changes to residents as needed.
Prepares and submits reports, including the daily census, Health Authority reporting, and other required documentation.

Community Accounting

Manages the accounts payable and receivable processes, including invoice submission, overdue accounts, petty cash, and payments for guest meals and suite bookings.
Acts as the main contact for financial inquiries, addressing supplier and business support service concerns.

Human Resources

Interviews and hires qualified administration personnel in consultation with the General Manager as applicable.
Assists other hiring managers in the recruitment and onboarding processes as applicable.
Supports functional leaders with benefits eligibility, tracking probationary hours, performance reviews, wage increases and incentive programs as applicable.
Maintains accurate and updated personnel records.

Optima Community Engagement

Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness.
Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed.
Solicits regular resident and family feedback from surveys and other means.

Budget and Financial

Maintains budget allocation in conjunction with the General Manager.

Quality Assurance

Participates in organizational audits and quality improvement initiatives.
Maintains accurate records by ensuring necessary documentation and reporting systems are in place.

General

Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Identifies maintenance issues and reports them following established maintenance procedures.
Responds promptly during emergency codes in alignment with organizational standards and protocols.
Contributes to quality improvement initiatives by sharing ideas and providing feedback.
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
Completes orientation upon hire and annual mandatory education as assigned.
Supports new team members through their orientation process.
Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents (for BC only).
Performs other duties as required to support operational needs.

Qualifications & Experience

Completion of a recognized post-secondary program is an asset.
Minimum of one (1) year office administration experience.
Experience in a residential care or mental health environment is an asset.
Knowledge of Labour and Employment Standards, including union and collective agreements, is an asset.
Ability to establish effective practices in customer service and office administration.
CPR and First Aid certification is an asset.
Energetic and supportive leader who drives team engagement and morale while consistently leading by example.
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.
Strong written communication skills with the ability to present professional documents with clarity.
Strong organizational, planning, and problem-solving skills, with the ability to manage priorities effectively.
Ability to manage and resolve difficult and challenging situations effectively and respectfully.
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations.
Ability to safely operate equipment according to established protocols.
Computer literacy skills required.
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (calgary, ab)

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