9 meilleures offres (bilingual customer service associate, calgary, ab) (à pourvoir)

Customer Care Representative / Partner Support Representative (Part-Time)
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Reliable Parts —Calgary, AB
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Customer Care Representative / Partner Support Representative (Part-Time)

OPTIOM INC
Calgary, AB

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Détails du poste

Permanent | Temps plein

Avantages

Tenue Décontractée
Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Dentaire
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie

Compétences

Bilingue
Français
Mandarin
Service à la clientèle
Anglais
B2B
Soutien à la clientèle

Description complète du poste

OPTIOM INC.

Driven by Aviva

Customer Care Representative / Partner Support Representative

Part-Time · 15–20 Hours/Week · Client Care · Calgary, AB or Langley, BC

Compensation: $20 – $25 / hour (commensurate with experience and role)

At Optiom, the quality of every call — from a policyholder checking on their coverage to a broker partner needing a quick answer — reflects who we are as a company. We are hiring part-time to strengthen coverage during our peak service windows (10:00 – 17:00) and ensure that when someone reaches out to Optiom, they reach someone who is ready, knowledgeable, and genuinely invested in helping them.

We have two part-time openings on our Client Care team — one focused on policyholder service and one on dealer and broker partner support. Both roles are approximately 15–20 hours per week, scheduled around our highest-demand windows. Both are available in Calgary, AB or Langley, BC. If either role fits your background, tell us — and indicate your preference when you apply.

The Roles

Customer Care Representative

You will be a first point of contact for Optiom policyholders — handling inbound inquiries about coverage, supporting claim-related questions, and providing the calm, clear, empathetic service that every customer deserves at the moment they call. This role suits someone with a natural phone presence who thrives in a fast-paced, high-volume service environment.

Partner Support Representative

You will support Optiom's national network of dealer and broker partners — resolving inbound inquiries, assisting with policy and account questions, and building the day-to-day trust that strengthens our distribution relationships. This role suits someone with a background in B2B service, account support, or partner-facing operations.

You Bring

1–3 years of customer service or support experience — insurance, automotive, financial services, or any regulated environment is a strong asset
A professional phone presence and the ability to manage inbound call volume calmly and efficiently during peak hours
Clear, empathetic communication — you can explain policy details or process steps simply, accurately, and with patience
Ability to navigate multiple platforms simultaneously (CRM, policy admin, email) without losing focus on the person you are serving
Reliability and availability for a consistent part-time schedule of 15–20 hours per week, aligned to peak inbound demand windows (typically 10:00 – 17:00)
A team-first attitude and genuine commitment to getting things right the first time

Bonus Points For

Active insurance licensing in Alberta or British Columbia (AIC Level 1 or Insurance Council of BC), or confirmed ability to obtain within 90 days
Experience in an MGA, brokerage, or dealership environment — or familiarity with vehicle warranty, F&I, or specialty insurance products
Experience using a CRM or policy administration platform in a customer- or partner-facing role
Bilingual (English / French) — an asset, but not required

Who We Are

Optiom Inc. is a specialty Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada — one of Canada's largest and most trusted property and casualty insurers. We specialize in vehicle replacement insurance products distributed through a national network of more than 330 dealerships and 900 broker offices, with over 600,000 policies sold to Canadians. Our team operates with the entrepreneurial energy of a specialty MGA backed by the financial strength and credibility of Aviva. We are growing — and building the team to match.

Optiom uses AI-assisted tools in its initial screening process, as disclosed in accordance with applicable employment standards legislation. All final hiring decisions are made by Optiom's human HR and management team.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
Vision care
Wellness program

Work Location: Hybrid remote in Calgary, AB

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