De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
The Quality Assurance Manager- AMO, is directly accountable for:
Organization and Leadership:
- Provide leadership and management of the Quality department in the Aircraft Maintenance Organization (AMO) through a structural process of objective setting, performance appraisals and individual development plans as appropriate.
- Establish an accountable quality organization through embracing and demonstrating accountable leadership principles. Instill a culture of daily, weekly and monthly review of performance that supports the business objectives of DHC. The successful candidate for the position must be eligible, competent and capable of being delegated by the Person Responsible for Maintenance (PRM), as the Person Responsible for Quality Assurance in the AMO.
QMS:
- Plan, manage and maintain the Quality Management System (QMS) in the AMO, described in the Company Maintenance Policy Manual (MPM), and ensure our processes comply with Canadian Aviation Regulations 571 & 573, customer requirements, and any other regulatory requirements applicable to the AMO.
- Ensure regulatory and industry approvals are valid and maintained proactively in an AMO with a very unique set of challenges.
Product Quality:
- Provide direction to the Quality Control Program in Operations, including maintaining and improving product inspection plans, and product identification and control processes.
- Oversee quality control inspection, resolution of supplier product issues, as well as non-conforming material control if a non-conforming product is discovered.
Supplier Quality:
- Collaborate with the Supplier Quality Group to identify, trace and take action to improve supplier quality performance.
- Help to Amend the De Havilland Supplier Quality Manual (DSQM) to incorporate technical service providers, including provisions for maintenance arrangements, and incorporate the DSQM by reference into the AMO’s MPM.
Customer Experience:
- The satisfaction of internal and external customers is of the highest interest to the Quality Manager, who advocates for exceptional customer service, and to consistently achieve customer satisfaction. In this position, you are expected to treat customers respectfully, and approach points of contention with tact.
Continuous Improvement:
- Monitor and measure the site’s quality performance with special attention applied to defining and analyzing performance metrics, while using a process oriented approach to identify opportunities for improvement, in support of achieving customer satisfaction.
- Use root cause analysis techniques to identify areas for improvement, then execute strategies to improve the quality of products delivered to the customer by translating opportunities into proactive actions.
Document Control:
- Manage the control of documents and quality records systems.
- Oversee the administration of Document Control functions, including the Document Change Request process.
Internal Audits:
- Collaborate with the Lead Auditor of the Corporate Audit program to address internal audit findings in timely manner through the implementation of appropriate preventative and corrective actions.
Financial:
- Prepare annual quality budget for the Site Quality activities, manage the system for measuring the Cost of Poor Quality (COPQ) and lead initiatives to improve quality cost.
Education and experience required:
- Previous experience as a Quality Assurance Manager in an Aviation Organization, or a valid AME (Aircraft Maintenance Engineer) License with a minimum of three years’ experience leading teams in a regulatory compliance environment. An equivalent combination of education and experience will be considered.
- Minimum 3 years' experience leading a team, including managing performance, succession planning and team building.
- Minimum 3 years’ working in Aviation Quality Assurance .
- Experience in AMO management and AMO QMS, including measuring and monitoring of aircraft maintenance processes.
- Experience performing quality assessments including prior audit experience related to the AS9110, or AF9000plus Quality Standards.
- A strong background and understanding of Canadian Aviation Regulations 571 & 573. An expectation of this position will be to interpret applicable regulations to proactively address issues related to compliance, in order to support delivery of aircraft on schedule.
Assets
- Knowledge of statistical techniques and data analysis for the purpose of continuous improvement is considered an asset
- Accreditation as a Certified Quality Manager or Professional Engineer is considered an asset
- Experience with Enterprise or Material Resource Planning software (i.e., Visual Manufacturing or IFS) is an asset
Competencies
- Excellent interpersonal skills and the ability to manage conflicts successfully while be respectful to colleagues is considered of paramount importance to success in this position
- Demonstrated ability to communicate effectively both orally and in writing, especially in facilitating understanding of findings of non-compliance amongst all stakeholders
- Good organizational skills and ability to work independently with minimum supervision and direction
- Working knowledge of Microsoft Office applications including Excel, Word, and PowerPoint.
- Previous experience with SharePoint is considered an asset
- Demonstrated ability to read and understand technical drawings
Why work at De Havilland?
De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.
- Work with a team that makes a true difference in the world-making it possible for people to travel around the globe efficiently, comfortably and safely.
- We’ve manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
- Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
- With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:
- Competitive wages
- Paid vacation
- Extended health benefits (medical, dental, vision, paramedical)
- Life insurance
- RRSP/DPSP Plan
- Employee and family assistance program
At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.
