Dispatch Operations Manager
At KBD Transportation relationships matter. We are a family-first oriented organization, focusing on retaining long-term customers through a team of satisfied and well compensated employees. Respect, honesty, integrity, and kindness are the cornerstones of our culture.
The ideal candidate will possess the following core competencies:
- ACCOUNTABILITY: Provide accurate and quality work.
- ATTITUDE: Display positive energy in a fast-paced, high-volume work environment.
- CO-OPERATIVE, COMMITTED, and RESPECTFUL: Practice and promote co-operation, commitment, and respect within a team setting.
- COMMUNICATION: Transmit clear and concise messages in written and spoken English to co-workers and customers in a timely and professional manner.
- FORESIGHT: The ability to think ahead involves anticipating potential future outcomes and making plans or decisions based on that understanding. It's a crucial skill for problem-solving, strategic planning, and overall success.
- CUSTOMER SERVICE: Create a positive experience for customers and co-workers.
- INITIATIVE: Recognize and act on what needs to be done.
- INTEGRITY: Display direct, honest, and forthright behaviour; and,
- TIME MANAGEMENT: Self-organize, prioritize, and complete tasks within the necessary timeframe.
Responsibilities:
- Create and implement customer retention initiatives, negotiating and/or approving rates.
- Ensure the quality of operations and customer service, dealing with customers daily, communicating, providing support, building relationships, expanding the company footprint, all while upholding the reputation of the company.
- Daily, using all resources available, procure sufficient outbound and inbound loads to ensure that drivers achieve their mileage goals, and trucks are used to their maximum potential.
- Oversee daily load planning and execute operational tasks to support driver relations, retention, and company objectives.
- React timely and strategically to scheduling changes and customer needs.
- Assist in scheduling, border crossing managements, and data input, as needed.
- Evaluate regularly the efficiency of business procedures in accordance with organizational objectives and apply any necessary improvements.
- Shared after hours on-call rotation
- Other tasks deemed integral to operational efficiencies and employee development.
- Interact with superiors to make decisions for operational activities and strategic goals.
- Ensure that the company operates with legality and conformity to established regulations.
- Other such tasks deemed integral to operational efficiencies and employee development.
We Offer:
- Full-time position.
- Monday - Friday 7:00am - 4:00pm
- Competitive wages.
- Opportunities to learn, grow and advance.
- Employer paid Health, Dental, Vision, Life, LTD, EAP, Out of Country and Paramedical benefits.
- Long-standing, well established company.
We thank you for your interest. Only those selected for an interview will be contacted.
KBD Transportation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. KBD will provide accommodation for job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
Job Types: Full-time, Permanent
Pay: $56,000.00-$62,500.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Work Location: In person
