Job Title: Senior Pharmacy Assistant
Company: Heritage Pharmacy
Location: Chilliwack, BC
Employment Type: Full-time or Part-time
Pay: $24.00–$28.00 per hour, based on experience
About Heritage Pharmacy
Heritage Pharmacy is an independent, family-run community pharmacy that has proudly served Chilliwack for over a decade. We combine hospital-level clinical expertise with the warmth of a neighbourhood pharmacy. We operate steps away from Gracelink Medical Clinic (independently operated), which keeps prescription volumes steady and prescriber communication fast, and our dispensary runs on state-of-the-art computer systems, including custom in-house software built by our own technology team to eliminate bottlenecks and keep prescriptions moving. Less time fighting the queue, more time on patient care. We are a paperless pharmacy.
Why This Role Is Different
- Extremely organized pharmacy, and an ideal place to work in.
- Exceptional mentorship: You will work directly alongside our award-winning lead pharmacist, who brings 25+ years of hospital and community practice — including leadership of a hospital pharmacy department — and is known for taking the time to teach. If you want to seriously deepen your clinical and operational skills, this is the place to do it.
- A true senior role: You won't just fill prescriptions. You'll be a go-to person in the dispensary; anchoring workflow, solving adjudication problems, and helping guide junior team members as we grow.
- Modern tools: Our workflow is supported by some of the best technology you'll find in an independent pharmacy, purpose-built around how our team actually works.
Position Summary
We are seeking a Senior Pharmacy Assistant with a minimum of 3 years of experience in a community/retail/hospital pharmacy setting. Hands-on experience with Kroll or Healthwatch pharmacy management software is mandatory. The ideal candidate is confident with third-party adjudication, understands PharmaCare policies, works cleanly within College of Pharmacists of BC standards, and takes real pride in accuracy and patient care.
Key Responsibilities
- Process prescriptions accurately and efficiently using our pharmacy management software
- Own third-party billing and adjudication, including investigating and resolving rejected claims
- Anchor day-to-day dispensary workflow: organize prescription queues, prioritize effectively, and keep turnaround times short
- Prepare, count, package, and label medications for dispensing under pharmacist supervision
- Prepare compliance packaging (e.g., blister packs)
- Manage inventory: ordering, receiving, restocking, monitoring stock levels, and flagging shortages and recalls
- Gather patient information, verify medication histories, and maintain accurate patient records in accordance with College of Pharmacists of BC requirements
- Coordinate with prescribers for clarifications and refill authorizations
- Deliver warm, professional service in person and over the phone
- Ensure prescriptions meet all legal and regulatory requirements before dispensing
- Maintain proper storage, labeling, and organization of medications and the dispensary
- Help onboard and mentor junior pharmacy assistants
- Uphold patient privacy and confidentiality at all times
Qualifications
- Minimum 3 years of pharmacy assistant experience in a community/retail pharmacy (required)
- Proficiency with Kroll or Healthwatch pharmacy management software (required)
- Strong working knowledge of adjudication procedures, PharmaCare, and third-party payer policies
- Familiarity with College of Pharmacists of BC standards and documentation requirements
- Excellent organizational and multitasking skills in a busy dispensary
- Meticulous attention to detail and commitment to accuracy
- Friendly, professional, patient-first attitude
Assets
- Pharmacy Assistant certificate or diploma
- Experience training or mentoring junior staff
Ability to Commute / Relocate
- Chilliwack, BC: Reliably commute or plan to relocate before starting work (required)
Experience
- Pharmacy assistant (community/retail/hospital): 3 years (required)
- Kroll or Healthwatch pharmacy software: 3 years (required)
References may be required.
Work Location: In person
Pay: $24.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
Work Location: In person
