Program Support Coordinator, Learning BCEHS
BC Emergency Health Services
Burnaby, BC
This is an in-person role Monday-Friday.
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Supervisor, the Program Support Coordinator’s provides efficient administrative support relating to the delivery of education and training programs by utilizing established software applications, including learning management system(s), Microsoft Outlook, Excel, and Word. This role works independently and as a part of a team to coordinate a range of administrative, financial, purchasing, and clerical functions related to the educational activities and services delivered by BCEHS Learning by methods such as coordinating venues, catering and travel arrangements; collecting instructor/evaluator availability; preparing and drafting course/program and instructor/evaluator schedules and making changes as required.
What you’ll do
- Prepare and draft course/program schedule(s) for review, feedback and approval from the Paramedic Practice Educator(s). Make changes and update program/course schedule(s) as required. Set up and maintain education sessions in the learning management system for staff registration and close the course/program upon completion.
- Collect instructor/evaluator availability and prepare and draft instructor/evaluator schedules for review, feedback and approval from the Paramedic Practice Educator(s). Take follow up action as required, including re-assignments, maintaining and updating instructor/evaluator availability, and escalate as appropriate.
- Coordinate venues, catering, and travel arrangements for education and training programs by determining availability and cost and finalizing agreements related to all bookings within predetermined financial parameters. Track financial expenses for course delivery and identifying concerns to Supervisor and/or designated leader(s).
- Identify issues and challenges impacting course/program delivery, compile options, and provide recommendations to Supervisor and/or designated leader(s).
- Review and verify invoices and other financial documents, such as travel claims/vouchers/credit card purchases, and personal reimbursements, for accuracy and completeness (i.e. goods and services received signature; backup documents; correct rates, and prices and charges), and make changes as required. Code or check codes, obtain necessary signatures/approvals, and forward to the appropriate body for payment or reimbursement.
- Prepare and maintain course rosters and attendance data. Review and verify scheduling and timekeeping related to education for instructional staff and attendees for accuracy and completeness and send completed forms to timekeeping for processing.
- Prepare, organize, and distribute education course/program materials and itineraries. Purchase and maintain inventory levels for course/program materials and supplies, including submission to Finance for payment, and arrange equipment for the course/program.
- Produce program reports and reconcile and/or audit reports for finance, including course/program and travel expenses.
- Act as a point of contact for Learning by answering and tracking routine enquiries, trouble shooting enrollments and other related enquiries on educational programs within Learning. Monitor departmental centralized inboxes by utilizing Microsoft Outlook, respond and/or ensure items are assigned for follow-up, escalate as appropriate, and redirect as necessary.
- Produce documents for Learning, such as memos, correspondence, reports, presentations and related materials, graphics and spreadsheets, as required by using established software applications.
- Assist the Supervisor and designated leaders as directed with administrative support including:
- Logging, distributing and filing of training-related forms.
- Assisting in the updating and developing of online resources.
- Collecting, preparing and circulating meeting agendas and taking meeting minutes.
- Attend and participate in team meetings, including sharing information and providing input, feedback and recommendations into items such as changes to policies, procedures and processes. Take follow up action as required.
- Maintain the ARCS/ORCS records management system by identifying and classifying records, setting up proper filing, offsite storage, retrieval and disposal of records for the office.
- Maintain and update databases, contact lists, email distribution lists and phone lists.
- Perform other related duties as assigned.
What you bring
Qualifications
- Grade 12 supplemented by accounting courses and three years’ recent, related experience or an equivalent combination of education, training and education.
- Ability to type 45 words per minute.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCEHS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-Time
Wage: $32.12 / hour
Location: This is an in-person role Monday-Friday, onsite at the SOLO Building Office: 2025 Willingdon Avenue, 5th Floor, Burnaby, BC V5C 3Z3
Closing Date: Applications Accepted Until Filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 203348E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on September 1, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
