At TeksMed, we help people navigate injury, illness, recovery, and wellness with compassion, expertise, and innovation. For over 30 years, we've been trusted by employers across Canada to deliver industry-leading disability management, workers' compensation, healthcare navigation, and employee wellness solutions.
We're a team of problem-solvers, innovators, and professionals who are passionate about helping people achieve better outcomes. We invest heavily in technology, continuous improvement, and employee development, creating an environment where great ideas are encouraged and careers can thrive.
Whether you're supporting clients, collaborating with healthcare professionals, improving operational processes, or helping drive innovation, your work at TeksMed will have a meaningful impact on employees and organizations across the country.
Work that matters. People who care. Opportunity to grow. That's TeksMed.
Job Summary
At TeksMed, our Return to Work Coordinators play a critical role in helping injured workers recover safely while protecting our clients' interests. This is a dynamic, relationship-driven role that combines claims management expertise, problem-solving, advocacy, and collaboration to achieve positive outcomes for both employers and employees.
Reporting to the Team Leader, you will manage a portfolio of workplace injury claims, providing strategic guidance to clients on workers' compensation, disability management, and return-to-work planning. Acting as a trusted advisor, you will analyze claim information, identify opportunities to reduce claim costs and duration, challenge entitlement decisions when appropriate, and develop proactive strategies that support safe and timely recoveries.
Success in this role requires the ability to navigate complex situations, build strong relationships, and coordinate with multiple stakeholders including employers, injured workers, healthcare providers, rehabilitation professionals, and Workers' Compensation Boards across Canada. You will be empowered to intervene when barriers to recovery arise, identify opportunities for modified work, facilitate communication between all parties, and ensure claims progress efficiently toward successful resolution.
This role is ideal for someone who enjoys critical thinking, advocating for clients, solving complex problems, and making a meaningful impact in the lives of workers while helping employers effectively manage their disability and workers' compensation programs.
Responsibilities
- Receive and action claim files when a factor arises that may delay RTW or add costs to the claims that are not the responsibility of the employer
- To initiate requests for WCB/WSIB Nurse Advisor/Medical Advisor intervention on RTW efforts as appropriate
- To liaise with all parties accordingly to facilitate a RTW when a worker is not cooperating with TeksMed
- Take incoming phone calls from interested parties to either provide information or collect information for those parties
- Seek advice and direction on complex, contentious claims from the Team Leader
- Assess the costs attached to each claim, to best meet the needs of the client
- Prepare and compile information to be presented to WCB/WSIB/Legal Provider on entitlement issues
- Take the necessary action to ensure that entitlement issues are appealed to the appropriate appeal body as required and within required timeframes
- Manage new and contentious claims until all contentious issues have been resolved.
- Complete a forensic review of high cost claims for new clients and take necessary action in order to facilitate cost recovery
- To participate in Return to Work Meetings between our clients and WCB/WSIB as required
- To initiate requests for cost relief on our client’s behalf and take the appropriate action
- Field inbound and outbound calls to clients, injured workers, physicians or other parties to gather information to assist in ensuring a safe Return-to-Work (RTW)
- Communicate in a consistent and timely manner with the employer and worker
- Arrange and schedule medical assessments and diagnostics as required for WCB/WSIB and STD under the support of the treating physician
- Ensure all documents such as RTW plans, and medical assessments are collected, assessed and actioned
- Continually confirm status of worker, to ensure the RTW is successful
- Make decisions on the next course of action by analyzing medical assessments and client/worker information gathered
- Coordinate with co-workers to ensure accurate and imperative information is reviewed, requested and collected for each claim
- Inform client (by phone, when possible) of outcomes and updates
- Document successful claims outcomes and generate Quikfacts as appropriate
- Manage customized software database notes on case files by ensuring accuracy and inclusiveness
- Maintain database by updating information and closing case files once all claims have been addressed and advise all the appropriate parties involved
Skills/Abilities
- Proven time management, prioritization and attention to detail skills
- Demonstrated ability to communicate actively and comfortably in using negotiation, dispute resolution, and problem sensitivity techniques
- Comfortable working independently and making decisions with confidence
- Abilities to conducting research on the internet for medical terminology, medical assessment results, and/or for determining probable medical requirements
- Strong analytical Abilities
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Work Location: In person
