Position Summary
You will manage the full participant journey, from initial inquiry and program qualification through interview preparation, placement confirmation, and arrival support.
This role reports to the Hospitality Placement Manager and combines admissions, candidate engagement, consultations, and placement support across Stepwest's work experience programs. Working closely with the Hospitality Placement Manager, this position helps improve operational efficiency, increase candidate conversion, and deliver a seamless and professional participant experience throughout the recruitment and placement process.
Job Responsibilities
- Review new lead inquiries and assess eligibility and program suitability
- Provide accurate guidance on program requirements, timelines, assess applicants against pre-established program eligibility criteria, and the admissions process
- Conduct admissions consultations, assess eligibility based on program requirements, complete consultation reports and recommend appropriate next steps
- Build relationships with prospective participants through consistent engagement via email, phone, LinkedIn, and other communication channels to maximize engagement and program conversion
- Support participant registrations by collecting, reviewing, and processing all required documentation
- Organize and deliver interview preparation sessions, ensuring participants are well prepared and confident for employer interviews
- Assist with coordinating interviews between approved participants and host employers, managing scheduling, communication, confirmations, and attendance tracking
- Maintain accurate participant records and track progress throughout the admissions, recruitment, and placement process using CRM and internal systems
- Support with placement confirmations and required employment documentation
- Assist participants with pre-arrival preparation, travel planning, and transitioning into employer-provided accommodation
- Collaborate closely with the Hospitality Placement Manager and Programs Team to improve participant experience, operational efficiency, and recruitment processes
- Deliver a high level of participant support from initial inquiry through successful arrival in Canada, ensuring a positive and professional experience throughout the journey
- Support in other duties as required
Qualifications & Experience
- Minimum of 2 years of experience in recruitment or admissions role within the hospitality industry or a related field
- Proven experience conducting candidate screenings, recruitment interviews, consultations, or other client-facing interactions
- Exceptional verbal and written communication skills with the ability to build trust and establish strong relationships with participants from diverse cultural backgrounds
- Strong organizational and time-management skills, with the ability to manage multiple participants, competing priorities, and deadlines in a fast-paced environment
- Excellent attention to detail and the ability to accurately manage documentation, participant records, and administrative processes
- Strong problem-solving skills with the ability to work independently, take initiative, and manage competing priorities with minimal supervision
- Experience using CRM platforms such as HubSpot or similar customer relationship management systems
- High level of professionalism, adaptability, accountability, and a participant-first mindset
- A genuine passion for hospitality, international experiences, and helping people achieve their career goal
What Success Looks Like
Success in this role will be measured by the ability to:
- Increase consultation-to-registration conversion by maintaining timely and consistent follow-up with prospective participants
- Build strong relationships with participants while providing accurate guidance throughout the admissions and placement process
- Maintain an organized recruitment pipeline and ensure participants move efficiently through each stage of the process
- Support the Hospitality Placement Manager with timely interview coordination, placement administration, and employer communication
- Deliver an outstanding participant experience from initial inquiry through arrival in Canada
Why join Stepwest?
You'll be part of a team that helps people from around the world achieve life-changing international work experiences while supporting Canadian employers in finding exceptional hospitality talent. As a Recognized Organization (RO) under the Government of Canada's International Experience Canada (IEC) program, we are trusted to deliver high-quality international mobility programs that create meaningful opportunities for both participants and employers. We are also proud to be part of the Alliance Abroad Group, a global leader in international exchange and cultural programs with decades of experience connecting people through work, travel, and cultural exchange.
At Stepwest, you'll have the opportunity to make a meaningful impact every day. Every participant you support is taking a significant step toward building an international career, and you'll play an important role in making that journey successful. If you're passionate about hospitality, international recruitment, and creating life-changing experiences, we'd love to hear from you.
Perks & Benefits!
- Competitive compensation
- Benefit Plan (Health and dental coverage)
- Unlimited paid time off (PTO)
- Half-day Fridays during the summer season
- Flexible work environment
- Professional development opportunities
- Career growth within a global organization
Pay: Up to $55,000.00 per year
Application question(s):
- Tell me about your experience managing candidates through a recruitment or admissions process.
- Give me an example of how you kept candidates/leads engaged from their first communication until the end of the process with them?
- What CRM systems have you used, and how do you stay organized?
- Tell me about a time you had to manage multiple priorities and deadlines successfully.
- How would you handle a candidate who is interested but stops responding?
- What interests you about working in international recruitment and the hospitality industry?
Work Location: Hybrid remote in Vancouver, BC V6B 3H7
