Operations Manager
Courtyard by Marriott Brampton – Brampton, ON
Reports To: General Manager
Are you a results-driven hospitality leader with a passion for operational excellence, team development, and delivering exceptional guest experiences? Courtyard by Marriott Brampton is seeking an experienced Operations Manager to oversee day-to-day hotel operations across Front Office, Housekeeping, Maintenance, Food & Beverage and Guest Services. This is a high-impact role for a leader who thrives in a fast-paced environment, drives continuous improvement, and ensures consistent execution of Marriott brand standards.
As part of the Marriott brand and one of Canada's leading hotel ownership groups, you will play a critical role in optimizing operational performance, developing talent, and contributing to the hotel's financial success and guest satisfaction goals.
What You'll Do
- Oversee daily operations of Front Office, Housekeeping, Engineering, Food & Beverage, and Front Desk to ensure seamless guest experiences and efficient workflows.
- Lead, coach, and develop department heads and team members to achieve performance targets, engagement goals, and succession planning objectives.
- Monitor and analyze key operational metrics (occupancy, labour productivity, guest satisfaction scores, cleanliness audits) and implement action plans to improve results.
- Ensure strict compliance with Marriott brand standards, safety regulations, and company policies across all operational areas.
- Partner with Revenue Management and Sales to optimize room inventory, pricing strategies, and group execution for maximum profitability.
- Manage operational budgets, control labour costs, and drive cost-saving initiatives without compromising service quality.
- Lead guest service recovery efforts, resolve escalated complaints, and maintain high Guest Satisfaction Index (GSI) and Marriott Bonvoy enrollment targets.
- Collaborate with Food & Beverage leadership (if applicable) to ensure alignment on service standards, staffing, and event execution.
- Conduct regular property inspections, safety audits, and preventive maintenance reviews to uphold asset quality and brand compliance.
- Drive recruitment, onboarding, training, and performance management processes to build a high-performing, engaged team.
- Utilize hotel management systems (e.g., FOSSE, GXP & Marriott tools) and reporting platforms to track performance, prepare operational reports, and support decision-making.
- Support the General Manager in strategic planning, budgeting, forecasting, and capital improvement projects.
- Perform other duties as assigned by the General Manager.
What We're Looking For
- Minimum 3–5 years of progressive hotel operations experience, with at least 2 years in a leadership or assistant general manager role.
- Previous Marriott or major brand experience is a strong asset.
- Proven track record of improving operational efficiency, guest satisfaction, and team engagement in a select-service or full-service hotel environment.
- Strong understanding of Front Office, Housekeeping, and Engineering operations, including staffing models, productivity standards, and quality assurance.
- Excellent leadership, communication, and interpersonal skills with the ability to motivate and develop teams.
- Strong analytical skills with the ability to interpret P&L statements, labour reports, and operational dashboards.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and hotel management systems.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
- Valid driver's license and reliable transportation considered an asset.
What We Offer
- Competitive negotiable salary
- Health and dental benefits
- Marriott Hotel Discounts worldwide
- Opportunities for professional growth and advancement within the ownership group and Marriott brand
- Supportive and collaborative leadership team
- Employee recognition programs
- Training and development opportunities, including Marriott leadership pathways
About Courtyard by Marriott Brampton
Conveniently located minutes from Toronto Pearson International Airport, Courtyard by Marriott Brampton is a full-service Marriott hotel featuring modern guest accommodations, flexible meeting and event space, banquet facilities, The Bistro restaurant, and exceptional guest service. We pride ourselves on delivering memorable experiences through outstanding hospitality and a dedicated team culture.
If you're passionate about operational leadership and ready to make a meaningful impact while advancing your career, we'd love to hear from you.
Apply today and become part of the Courtyard by Marriott Brampton team.
Job Details
Job Type: Full-time, Permanent
Schedule:
- 8-hour shifts
- Day shift (with flexibility for evenings/weekends/holidays as business requires)
- Thursday to Tuesday (with on-call rotation for operational coverage)
Benefits:
- Dental care
- Extended health care
- Vision care
- Life insurance
- Employee assistance program
- Marriott employee travel discounts
- On-site parking
- Paid vacation
Experience:
- Hotel Operations Management: 3–5 years (required)
- Leadership/Assistant General Manager Experience: 2+ years (preferred)
- Marriott Brand Experience: Strong asset
Work Location:
Courtyard by Marriott Brampton, Brampton, Ontario
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
Work Location: In person
