25 meilleures offres (customer care manager, brampton, on) (à pourvoir)

Operations Supervisor
TP Canada —Toronto, ON
- 47 000 $ par an
- Temps plein
- Gestion d'équipe
- Formation et développement
- Assurance Dentaire
Customer Service Manager
GALAXY FREIGHTLINE INC. —Mississauga, ON
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Microsoft Office
- Expérience en supervision
- Amélioration continue
- Assurance Dentaire
- Congés payés
Postuler rapidement
Customer Service Manager (Remote Opportunity)
S&S Activewear Canada Inc. —Woodbridge, ON
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Télétravail
- Anglais
- Microsoft Office
- Amélioration continue
Postuler rapidement
il y a 7 jours
Customer Success Manager
FacilityOS —North York, ON
- De 80 000 $ à 100 000 $ par an
- Temps plein
- Travail hybride
- Esprit d'analyse
- Gestion de projet
- Compétences en communication
Postuler rapidement
Manager, Customer Success
hive.co —Toronto, ON
- De 100 000 $ à 146 000 $ par an
- Temps plein
- Télétravail
- Service à la clientèle
- Amélioration continue
- Formation et développement
- Assurance Dentaire
- Congés payés
il y a 2 jours
Manager, Customer Success (People Management)
myBlueprint —Toronto, ON
- De 100 000 $ à 105 000 $ par an
- Temps plein
- En présentiel
- Compétences en communication
- Assurance Dentaire
- Congés payés
Client Services Manager (Contract, 18 months)
Ainsworth Inc. —Mississauga, ON
- De 80 000 $ à 90 000 $ par an
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Capacités de présentation
- Assurance Dentaire
Postuler rapidement
Sales Manager - Brampton Retirement Residence
LEV Senior Living —Brampton, ON
- Fins de semaine au besoin
- Logiciels de GRC/CRM
- Hospitalité
- Service à la clientèle
Service Centre Manager - Speedy Glass
Speedy Glass —Brampton, ON
- De 70 000 $ à 82 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Gestion d'équipe
Install Manager
DR. HVAC Ltd. —Brampton, ON
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Expérience en supervision
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 10 jours
Client Account Manager
TP Canada —Toronto, ON
- Temps plein
- Télétravail
- Salesforce
- Recherche
- Esprit d'analyse
- Assurance Dentaire
Retail Store Manager
Spier & Mackay —Mississauga, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Gestion des stocks
- Marchandisage
- Caisse
Postuler rapidement
il y a 9 jours
Project Manager
Paul Davis GTA West Group —Brampton, ON
- 80 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Gestion de projet
- Assurance Dentaire
- Congés payés
Postuler rapidement
Property Manager (Residential)
SmartCentres —Vaughan, ON
- De 80 000 $ à 100 000 $ par an
- Temps plein
- Compétences rédactionnelles
- Amélioration continue
- Sens de l'organisation
Postuler rapidement
Retail Store Manager
Confidential —Toronto, ON
- De 60 000 $ à 75 000 $ de l’heure
- Temps plein
- Contrôle de l'inventaire
- Analyse de données
- Caisse
Postuler rapidement
il y a 5 jours
Corporate Store Manager B - Store
Bulk Barn —Toronto, ON
- De 58 000 $ à 60 000 $ par an
- Temps plein
- Service à la clientèle
- Marchandisage
- Diplôme d'études secondaires
Postuler rapidement
Assistant General Manager
Wingstop Canada Inc. —Mississauga, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Hospitalité
- Vente
- Gestion des stocks
Postuler rapidement
il y a 11 jours
General Manager
Chartwell Retirement Residences —Mississauga, ON
- Temps plein
- Hospitalité
- Service à la clientèle
- Gestion d'équipe
il y a 11 jours
Supervisor (Customer Service)
Dexterra Group —Mississauga, ON
- De 40 000 $ à 42 000 $ par an
- Fins de semaine au besoin
- Port de charges lourdes
- Anglais
- Diplôme d'études secondaires
Postuler rapidement
il y a 1 jour
Front Desk Manager | The Pearle Hotel & Spa
The Pearle Hotel and Spa, Autograph Collection —Burlington, ON
- À partir de 65 000 $ par an
- Temps plein
- Gestion des stocks
- Hôtel
- Certificat de premiers soins de base
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 8 jours
SENIOR SUPERVISOR, SERVICE DELIVERY
City of Brampton —Brampton, ON
- De 102 784 $ à 115 632 $ par an
- Heures supplémentaires
- Compétences informatiques
- Microsoft Office
- Expérience en supervision
il y a 2 jours
Manager, Case Management–Customer Investigations
Walmart Canada —Mississauga, ON
- De 91 900 $ à 126 390 $ par an
- Temps plein
- Compétences rédactionnelles
- Analyse de données
- Esprit d'analyse
Manager, Customer Experience Trainee
TD Bank —Brampton, ON
- De 59 500 $ à 84 000 $ par an
- Temps plein
- Microsoft Office
- Baccalauréat
- Gestion d'équipe
- Congés payés
Customer Success Manager - SMB
Karbon —Toronto, ON
- De 63 000 $ à 70 000 $ par an
- Télétravail
- Salesforce
- Capacités de présentation
- Baccalauréat
- Assurance Invalidité
- Congés payés
Postuler rapidement
il y a 7 jours
(CAN) Customer Service Manager
Walmart Canada —Brampton, ON
- À partir de 18,55 $ de l’heure
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Caisse

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer care manager (brampton, on)

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Operations Supervisor

TP Canada
Toronto, ON

Postuler dès maintenant

Détails du poste

Temps plein

Avantages

Assurance Dentaire

Compétences

Gestion des opérations
Coaching
Amélioration des processus
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Formation et développement
Coaching en milieu de travail
Interaction avec les clients
Coordination d'équipe
Amélioration des processus opérationnels

Description complète du poste

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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Affinez votre recherche

customer care manager emplois - brampton, on

Operations Supervisor

Customer Service Manager

Customer Service Manager (Remote Opportunity)

Customer Success Manager

Manager, Customer Success

Manager, Customer Success (People Management)

Client Services Manager (Contract, 18 months)

Sales Manager - Brampton Retirement Residence

Service Centre Manager - Speedy Glass

Install Manager

Client Account Manager

Retail Store Manager

Project Manager

Property Manager (Residential)

Retail Store Manager

Corporate Store Manager B - Store

Assistant General Manager

General Manager

Supervisor (Customer Service)

Front Desk Manager | The Pearle Hotel & Spa

SENIOR SUPERVISOR, SERVICE DELIVERY

Manager, Case Management–Customer Investigations

Manager, Customer Experience Trainee

Customer Success Manager - SMB

(CAN) Customer Service Manager

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer care manager (brampton, on)

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