Job Overview:
Reporting to the Manager, Business Systems, the Business Systems Analyst is a hands-on subject matter expert responsible for the day-to-day support, configuration, enhancement delivery, and governance execution for core business platforms — including the ERP (JD Edwards E1), WMS, EDI, and related systems. This role consolidates responsibilities previously distributed across application support and integration analysis functions, serving as a single, accountable contributor for both operational stability and continuous improvement delivery within the business systems domain.
Essential Duties and responsibilities
- Provide day-to-day operational support for core business systems JD Edwards E1, managing incidents, service requests, root cause analysis, and escalations in line with defined operating standards and SLAs — including participation in a rotational after-hours on-call model.
- Act as the primary hands-on contributor for business systems governance execution, including ITGC control operation, evidence collection, SOD oversight and remediation, and ongoing audit readiness.
- Analyze business requirements and translate them into system configurations, enhancements, and technical solutions that align with enterprise architecture and security standards.
- Configure, deliver, test, and support system changes and enhancements — including coding, debugging, and documentation of application software using relevant platforms and languages (e.g., RPG, CLP, SQL, JDE orchestrations) — either directly or through oversight of professional services partners.
- Responsible for Incident Management, Problem Management, Request Fulfillment, and Asset Management execution at the operational level within the business systems domain.
- Contribute to the enhancement pipeline, including intake, scoping, estimation, delivery coordination, and post-implementation validation for assigned enhancements and projects.
- Support system integrations, data flows, and vendor solutions, working with architecture and business systems teams to maintain reliable and accurate connections between systems (including EDI, WMS, and ERP interfaces).
- Independently manage relationships with professional managed service providers and third-party vendors who augment the team, ensuring delivery quality and escalating issues appropriately.
- Prepare, improve, and maintain organized system documentation, including application and infrastructure configuration, business process procedures, test scripts, and knowledge articles.
- Contribute to continuous improvement initiatives (SEA-IT CI) by identifying process optimization opportunities, improving documentation, strengthening controls execution, and enhancing delivery practices across the business systems team.
Qualifications
- Undergraduate degree or college diploma in Computer Science, Business Information Systems, or a related field; university degree preferred
- 5+ years of experience supporting ERP and business application platforms.
- Expertise in JD Edwards (E1) including financial, supply chain, and/or manufacturing modules is required
- Strong understanding of ITIL-aligned service management practices, including change management, incident management, and release governance
- Experience leading audit readiness and ITGC execution, including SOD oversight, control evidence collection, and remediation coordination
- Demonstrated ability to manage third-party vendors and professional services partners, including SLA accountability, quality oversight, and cost management
- Exceptional analytical and problem-solving skills; methodical, detail-oriented, and capable of managing complexity across multiple concurrent priorities
- Strong verbal and written communication skills, with the ability to translate technical concepts for business stakeholders and present findings to IT leadership
- Experience developing and maintaining system documentation, standard operating procedures, and knowledge articles
- Ability to work effectively in a fast-paced, cross-functional environment with geographically distributed teams and stakeholders
Current employees please note: this position is referral bonus eligible! See our policy for more details.
What's in it for you?
Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.
- Competitive Salary
- Heath, dental & vision coverage
- Pay for performance incentives
- Employee & Family assistance programs
- Wellness Programs
- Retirement Planning
- Supplemental Parental Leaves
- Disability Support
- Family friendly Flex policies & Summer hours
- Volunteer hours
- Learning and mentorship opportunities
- Safety focused work environment
About High Liner Foods
Founded in 1899 in Lunenburg, Nova Scotia, High Liner Foods has grown from a small salt fish company into a leading North American processor and marketer of value-added frozen seafood. Our trusted brands — including High Liner, Fisher Boy, Mirabel, Sea Cuisine, C.Wirthy & Co, Mrs. Paul’s, Van de Kamp’s, and Icelandic Seafood — are enjoyed by families, restaurants, and institutions across Canada and the United States.
Guided by our purpose of Reimagining Seafood to Nourish Life, we combine over a century of expertise with innovation, consumer insight, and responsible practices to deliver high-quality seafood people can trust.
At High Liner Foods, we are a people-first organization. We invest in our employees through development opportunities, collaborative teamwork, and a culture where safety, well-being, and growth are priorities. Whether in our offices, plants, or distribution teams, our people work together to deliver excellence and drive the future of seafood.
Our Values
Serve with Purpose – We put our customers and consumers at the heart of everything we do, creating quality products that help to nourish lives and foster connections that go beyond the plate.
Do the Right Thing – We lead with integrity, act responsibly, and make choices that support our people, our partners, and our planet. .
Innovate & Reimagine – We challenge the norm, embrace fresh ideas, and turn innovation into impact.
All Hands on Deck – Powered by people and driven by purpose, we lead with courage, hold one another accountable, and celebrate as a team
Ready to make waves with us? Join High Liner Foods and help shape the future of seafood.
To learn more please visit our Career (https://www.highlinerfoods.com/careers)/LinkedIn (https://www.linkedin.com/company/high-liner-foods/life/1912d874-96c4-46ea-9926-6b046d103a17/?viewAsMember=true)/Indeed (https://ca.indeed.com/cmp/High-Liner-Foods/about) page
#HLSJ
