18 meilleures offres (customer service supervisor, banff, ab) (à pourvoir)

Customer Service Supervisor
Graymont —Alberta
- Contrat
- Travail hybride
- Salesforce
- Microsoft Office
- Gestion d'équipe
Assistant Front Office Manager
EMBLEMS —Banff, AB
- De 60 000 $ à 63 000 $ par an
- Temps plein
- Hôtel
- Esprit d'analyse
- Leadership
- Assurance Dentaire
- Assurance Vision
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il y a 5 jours
Front Office Supervisor
FAIRMONT —Banff, AB
- De 29,43 $ à 32,21 $ de l’heure
- Temps plein
- Hôtel
- Assurance Dentaire
- Assurance Vision
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Front Desk Supervisor, Mount Royal Hotel
Pursuit Collection —Banff, AB
- 22 $ de l’heure
- Temps plein
- Vente
- Hôtel
- Expérience en supervision
Assistant Store Manager
Alberta Boot Company —Banff, AB
- Temps partiel
- Gestion des stocks
- Service à la clientèle
- Marchandisage
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Retail Team Lead
DUER —Banff, AB
- De 19 $ à 23 $ de l’heure
- Temps partiel
- Microsoft Powerpoint
- Gestion des stocks
- Service à la clientèle
- Réductions Tarifaires
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Store Manager
Imagine Wireless Inc. (Rogers Authorized Dealer) —Canmore, AB
- De 30 000 $ à 40 000 $ par an
- Temps plein
- Contrôle de l'inventaire
- Gestion des stocks
- Service à la clientèle
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
il y a 4 jours
Area Sales Manager – Western Canada
Monolith Bison Inc —Alberta
- À partir de 70 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Microsoft Office
Postuler rapidement
il y a 11 jours
Front of House Manager - Bridgette Bar Canmore
Concorde Entertainment Group —Canmore, AB
- Heures supplémentaires
- Bar
- Vente
- Gestion des stocks
- Congés payés
Regional Manager
Zachary Daniels Recruitment —Alberta
- Service à la clientèle
- Gestion d'équipe
- Déplacements à prévoir
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Front Office Manager, Banff Lodging
Pursuit Collection —Banff, AB
- Fins de semaine au besoin
- Gestion des stocks
- Compétences informatiques
- Microsoft Office
Supervisor
Liquor Depot —Banff, AB
- Temps plein
- Gestion des stocks
- Service à la clientèle
- Expérience en supervision
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il y a 12 jours
Spa Manager
Banff Caribou Properties Ltd. —Banff, AB
- Temps plein
- Hôtel
- Expérience en supervision
- Gestion d'équipe
- Assurance Invalidité
- Assurance Vie
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il y a 2 jours
Team Lead-Retail FT
Roots —Banff, AB
- 20 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- POS
- Formation et développement
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Full Time Team Lead-Retail
Roots —Banff, AB
- 20 $ de l’heure
- Temps partiel
- Service à la clientèle
- POS
- Formation et développement
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Permit Operations Lead (Fully Remote)
PermitFlow —Canada
- De 70 000 $ à 100 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Analyse de données
- Aide au Transport Quotidien
- Assurance Dentaire
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Supervisor Customer Care
Right Time Heating and Air Conditioning —Canada
- De 50 000 $ à 55 000 $ par an
- Fins de semaine au besoin
- Logiciels de GRC/CRM
- Analyse de données
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
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Area Sales Manager - Southern Alberta (Calgary)
Bidadoo Inc —Canada
- De 80 000 $ à 176 000 $ par an
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Service à la clientèle
- Développement commercial
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Assistant Front Office Manager
EMBLEMS —Banff, AB
Post-secondary degree or diploma in Hospitality Management or a related field. Employee travel program with discounts on room rates as well as on food &…
De 60 000 $ à 63 000 $ par an
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Assistant Guest Services Manager (Bell/Valet)
EMBLEMS —Banff, AB
Valid Alberta Class 4 Driver's License with a clean driver's abstract. Assist with the management of the hotel's front-of-house vehicle fleet in partnership…
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The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Galaxy Freightline delivers exceptional service…
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Service Manager
Premier Equipment —Stouffville, ON
Ensure customers feel informed, respected, and taken care of—from first call to final invoice. This is a leadership role for someone who loves operations, takes…
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (banff, ab)

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Customer Service Supervisor

Graymont
Alberta

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Détails du poste

Contrat

Compétences

Cognos
Communication avec la clientèle
JD Edwards
Gestion des opérations
Plateforme Salesforce
Salesforce
Coaching
Logistique
Gestion de la qualité
Microsoft Office
Leadership en amélioration de la qualité
Ventes internes
Prévision de la demande
Gestion d'équipe
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Formation et développement
Traitement des commandes
Collaboration interfonctionnelle
Planification de la demande
Leadership
Procédures opératoires normalisées (PON)
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Communication interfonctionnelle
Amélioration des processus opérationnels
Gestion du temps
Consolidation d'équipe

Description complète du poste

Customer Service Supervisor

Full-Time, Permanent

This is a hybrid position that can be located in any of the following provinces or states: AB, BC, MN, UT, WA, WI

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and Western regions. Reporting to the Customer Service Manager, you will oversee a team of customer service representatives across multiple locations to ensure efficient and effective customer order management, dispatch coordination, issue resolution, and team performance while driving workflow efficiency, process improvement, and operational excellence.

As a key resource for the customer service team, the Customer Service Supervisor provides coaching, guidance, and hands-on support to ensure service excellence, employee development, and alignment with business objectives. The successful candidate demonstrates initiative, strong prioritization skills, and a continuous improvement mindset, thriving in a fast-paced environment that requires collaboration, adaptability, and a strong customer focus.

Responsibilities

Lead, coach, and develop a team of Customer Service Representatives across North America, fostering a culture of service excellence, accountability, and continuous improvement.
Develop, monitor, and report on key performance indicators (KPIs) to evaluate customer service performance, provide monthly service updates, and build team capability to consistently deliver high-quality service aligned with established processes and standards.
Support the Customer Service Manager in implementing standards and processes with the Customer Facing CSRs by:

o Coordinating team operations and resources to ensure efficient service delivery and achieve operational performance objectives.

o Monitoring workload and performance, proactively addressing development needs and recommending training opportunities.

o Identifying and implementing process improvements, workflow efficiencies, automation opportunities, and system enhancements to improve service delivery and team effectiveness.

o Promoting and supporting the use of One Graymont tools and processes, including S&OP, QMS, Transwide, Salesforce, and other customer service systems.

o Support and guide Customer Facing CSRs in adjusting short-term customer demand forecasts (1-3 weeks) to ensure customer requirements are accurately reflected in the S&OP process.

Provide and coordinate back-up Customer Service duties for assigned locations as necessary: Facilitate and assist in training and being trained in other cross-functional duties within the department/region, including:

o Receive, process, and confirm customer orders, contacting different carriers to arrange for delivery of confirmed orders when required (dispatching), in a timely and responsive manner that meets both the customer’s and the business’ needs.

o Ensure manual bills of lading for terminals or plants are accurately processed in a timely manner.

o Process railcar billing and working with the rail team and railroads to trace, expedite, resolve any issues impacting customer deliveries.

o Customer demand planning for weeks 1-3 in collaboration with Supply Planner and Sales team.

o On Call after-hours duty as required.

Identify and promptly respond to customer needs, going above and beyond to resolve escalated issues while providing exceptional service and adhering to Graymont’s core values. Outstanding communication and interpersonal skills shine as you tackle complex issues, keeping the customer at the centre of what you do.
Work cross-functionally with internal departments (Invoicing CSRs, Account Managers, Regional Sales VP’s, Quality Assurance, Logistics) to ensure customer questions and problems are resolved.
To reach and maintain efficiency of processes and systems, the Customer Service Supervisor in conjunction with the Customer Service Manager is crucial in the following Order to Cash activities:

o Subject Matter Expert for an assigned System or System Application

o Responsiveness to O2C issues facing the user community; develop and manage business process support activities.

o Testing of new functionality, Develops, implements, and updates standard operating procedures for department.

o Provide training, guidance, and support across the business and with relevant stakeholders on compliance, documentation and processes (new/changes)

Qualifications

Professional Experience: 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
Technology Requirements: Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools such as Cognos, MS Office, and Graymont Customer Portal
Additional Assets: Proven team building, people development, mentoring, and leadership skills.
Excellent verbal and written communication and time management skills are required.
Dedicated and passionate for service excellence by focusing on customer needs.
Detail-oriented, self-assured, tactful, and supportive.
Ability to handle high workload with little direction or supervision with frequent interruptions.
Excellent verbal and written communication and time management skills are required.
Travel Requirement: Available to travel up to 25% of time.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

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customer service supervisor emplois - banff, ab

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