7 meilleures offres (guest service agent, baddeck, ns) (à pourvoir)

Guest Services Agent
Inverary Resort —Baddeck, NS
- À partir de 18,50 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Service à la clientèle
- Réductions Tarifaires
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Contact Centre Service Agent (NS - Remote)
The Travel Corporation —Sydney, NS
- 19,35 $ de l’heure
- Heures supplémentaires
- Télétravail
- Logiciels de GRC/CRM
- Service aux visiteurs
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Guest Service Agent
Cabot Shores Wilderness Resort —Englishtown, NS
- De 17,50 $ à 18,50 $ de l’heure
- Temporaire
- Service
- Service à la clientèle
- Diplôme d'études secondaires
- Heures d'arrivée et de départ flexibles
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Contact Center Sales Agent (Remote - NS)
The Travel Corporation —Sydney, NS
- 19,35 $ de l’heure
- Heures supplémentaires
- Télétravail
- Salesforce
- Service aux visiteurs
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Front Desk Agent
Hampton Inn Sydney —Membertou, NS
- 17,25 $ de l’heure
- Fins de semaine au besoin
- Hôtel
- Réception
- Compétences en informatique
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Front Desk Agent
Cabot Link at Inverness Limited Partnership —Inverness, NS
- Saisonnier
- Anglais
- Caisse
- Réception
- Programme d'Aide aux Employés
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Guest Experience Agent
Cabot Link at Inverness Limited Partnership —Inverness, NS
- Fins de semaine au besoin
- Réception
- Compétences en informatique
- Service aux visiteurs
- Programme d'Aide aux Employés
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Guest Services Agent
Inverary Resort —Baddeck, NS
A certificate or diploma in a related field preferred. In partnership with team members, complete office or administration style tasks (reports, forms, filing,…
À partir de 18,50 $ de l’heure
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Server
Inverary Resort —Baddeck, NS
A certificate or diploma in a related field preferred. Maintain a thorough understanding of the composition and preparation methods of all food and beverage…
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Front Office Agent
TOOR Hotel JdV by Hyatt —Toronto, ON
Other duties may include processing forms of payment and answering the telephone; providing information about hotel services and tourism information about the…
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Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Toronto, ON
Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (baddeck, ns)

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Guest Services Agent

Inverary Resort
Baddeck, NS

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Détails du poste

Temps plein

Avantages

Réductions Tarifaires
Nourriture à Prix Réduit ou Gratuite
Événements d'Entreprise

Compétences

Microsoft Word
Traitement de bureau
Utilisation d'un ordinateur
Microsoft Excel
Expérience en hôtellerie et hébergement
Service à la clientèle
Compétences informatiques
Vente incitative
Classement
Anglais
Diplôme d'études secondaires
Service à la clientèle
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Saisie de données
Réception
Service aux visiteurs
Résolution des problèmes de la clientèle
Interaction avec les clients
Négociation
Hôtellerie

Description complète du poste

Job Summary:

If you love making someone's day, we want to work with you!

As a Guest Services Agent at Inverary Resort, you will provide a service that is outstanding; always ensuring guests’ needs are exceeded and their experience is memorable. We greet each other and our guests with a smile and will be treated with the utmost professionalism, whether in-person, or via phone or e-mail. Primary responsibilities include registering and checking-out guests, inputting, checking and modifying reservations and concierge duties. Must be detail-oriented and have the ability to multi-task, problem solve and communicate effectively with guests and other hotel departments.

Duties and Responsibilities:

Provide prompt and exceptional service to our guests in person or on the phone to ensure guests expectations are fulfilled to Inverary Standards
Process guest accounts to ensure all charges and payments are accurate
In partnership with team members, complete office or administration style tasks (reports, forms, filing, etc.) to ensure all daily duties and responsibilities have been achieved
Actively drive sales through up-selling strategies to enhance the guest experience and to contribute to the company’s success
Act as an Inverary brand ambassador by presenting a warm and hospitable personality that captures guests
Resolve customer concerns immediately to ensure total satisfaction
Be active in advocating for and maintaining a safe and secure environment
Maintain familiarity with all Inverary products and services, as well as local attractions and events
Maintain open communication with all team members and other departments
Be continually aware of, and enforce, the highest standards of etiquette, personal hygiene and dress
Attend meetings and training courses as required
Any other duties as required

Qualifications:

High school diploma or GED required
A certificate or diploma in a related field preferred
Strong customer service and troubleshooting skills
Customer service experience in a hotel setting a definite asset
Proactive, takes initiative, and a problem solver
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills
Able to effectively communicate in the English language both verbally and in writing
Continuous learner
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including proficiency in MS Word, Excel and e-mail

Working Conditions:

Manual dexterity required to use desktop computer
Shifts include mornings, evenings, weekends and occasionally holidays
Lifting or moving up to 20lbs may be required

Equity, Diversity & Inclusion Statement:

Inverary Resort welcomes and encourages applications from Indigenous peoples, women, 2SLGBTQI+ individuals, Black and racialized people, persons with disabilities, newcomers to Canada, members of official language minority communities, and all individuals from equity-deserving groups. We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. Accommodations are available throughout the recruitment and hiring process upon request.

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 35 – 48 per week

Benefits:

Company events
Discounted or free food
Store discount

Ability to commute/relocate:

Baddeck, NS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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