2 meilleures offres (outbound call center representative, alberta) (à pourvoir)

Customer Service Representative- Canadian Resident
Aspira —Fort McMurray, AB
- Temps partiel
- Télétravail
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Postuler rapidement
il y a 2 jours
Customer Service Representative I
General Bank of Canada —Edmonton, AB
- De 39 206,25 $ à 53 043,75 $ par an
- Temporaire
- Microsoft Word
- Microsoft Outlook
- Finance
- Assurance Dentaire
- Congés payés
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : outbound call center representative (alberta)

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Customer Service Representative- Canadian Resident

Aspira
Fort McMurray, AB

Postuler rapidement

Détails du poste

Temps partiel
Il y a 2 jours

Compétences

Live chat
Microsoft Powerpoint
Microsoft Word
Utilisation d'un ordinateur
Communication avec la clientèle
Microsoft Outlook
Gestion des demandes des clients
Diplôme d'études secondaires
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Télécommunication
Dactylographie
Appels sortants
Compétences en communication
Interaction avec les clients

Description complète du poste

Retail Contact Center Team Overview
The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.

Position Purpose and Impact
Seeking a Part-Time Customer Service Representative located in Canada. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.

This is a fully remote, part-time, position working approximately 29 hours per week.

Responsibilities

Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
Follow established processes to assist customers with reservations, ticketing, permits, and other services.
Effectively transfer customers to the appropriate department when needed.
Seek management support when necessary for complex issues or escalations.
Document customer interactions accurately according to company standards.
Update customer accounts and system information accurately.
Meet individual KPIs and support department goals for customer service excellence.
Adhere to company policies, procedures, and performance standards.
Complete all required training and coaching within set timeframes.
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
Perform other duties as assigned to support the contact center.
A flexible schedule is required, including evening or weekend hours

Desired Qualifications

Strong customer service skills with a professional, calm demeanor.
Ability to listen attentively, demonstrate empathy, and respond to customer needs.
Builds rapport with customers through friendly and professional interactions.
Proficient in following scripts and documenting customer interactions.
Demonstrates ownership and accountability, ensuring customers receive exceptional service.
Strong communication skills, both verbal and written, with excellent attention to detail.

Desired Education and Experience

High School Diploma or equivalent.
1+ years of inbound contact center experience.
2+ years of customer-facing experience in a service role.
Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Desired Hardware and Software Competency

Basic proficiency in Microsoft Office Suite.
Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.
General internet skills and the ability to use various online tools.

General Physical Demands

The below physical demands are representative of those required to successfully perform the essential functions of this job.

Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.
Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.
Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.
Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.
Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

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outbound call center representative emplois - alberta

Customer Service Representative- Canadian Resident

Customer Service Representative I

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