1 meilleure offre (helpdesk manager, alberta) (à pourvoir)

IT DESKTOP SUPPORT TECHNICIAN
Lanmark —Calgary, AB
- Azure
- Maintenance
- Anglais
16 h

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IT DESKTOP SUPPORT TECHNICIAN

Lanmark
Calgary, AB

Postuler dès maintenant

Détails du poste

Il y a 16 heures

Compétences

Soutien bureautique
Azure
SCCM
Déploiement de logiciel
Maintenance
Anglais
Recherche
Windows
Microsoft Office
Matériel informatique
Virtualisation
Orientation axée sur le service à la clientèle
Support réseau
Sens de l'organisation
Télécommunication
Soutien à la clientèle
Webex
Compétences en communication
Interaction avec les clients
Active Directory
Permis de conduire
Gestion du temps
Technologie de l'information

Description complète du poste

Reporting to the IT Manager and working with administration, document control, and project staff, the Desktop Support Technician is responsible for setting up and implementing desktop systems throughout the Calgary and US offices of Lanmark. The successful candidate will have a high degree of professionalism and corporate communication skills, be professionally presented, and have superior organizational skills with the ability to focus on multiple tasks and changing priorities; with a mature approach and confidence in dealing with a wide range of clients, business partners and staff.

Job Responsibilities:

Create a professional first impression and interface in a positive manner while engaging staff in person, over the phone, and through Teams and email in regard to desktop support issues.
Assist in the deployment, monitoring, repair, maintenance, upgrade, and support of all IT systems. This includes telecommunications, servers, operating systems, hardware, software, and other miscellaneous computer equipment.
Help users troubleshoot and resolve desktop, laptop, printer, and phone system issues and help them with network connectivity and image deployments.
Communicate accurately and effectively both technical and non-technical aspects of modern desktop technologies and products to a variety of stakeholders within a wide array of presentation settings.
Build new Lanmark desktop systems in compliance with Lanmark standards for each department.
Perform onsite/remote service and support and apply diagnostic utilities to aid in troubleshooting.
Escalate all project and non-core related requests to supervisor for evaluation. Stay current and take part in training as directed by the IT Manager.

Qualifications:

A Microsoft degree or diploma
Experience in the EPCM sector would be an advantage
A minimum of 4-6 years' experience in a medium-to-large sized office with Tier 1 and 2 (Helpdesk/Desktop Support)
Active Directory/O365 Azure Management: adding, removing, modifying user accounts
Knowledge of the following would be advantageous: MDT/WDS, Microsoft System Center Configuration Manager (SCCM), WSUS, and virtualization
Experience troubleshooting network connectivity, including VLANs
Demonstrate a good working knowledge of Windows 11 operating systems
Webex knowledge
Experience using RMM technology
The ability to research and apply knowledge effectively
An advanced proficiency in the MS Office suite of applications with the ability to learn and adapt to new programs and processes
A professional, courteous, and mature demeanor with good phone and email etiquette
Ability to work in a team environment and present a flexible and adaptable approach to work assignments
Be highly organized with exceptional time management skills
Ability to exercise tact and discretion in dealing with sensitive and confidential information
Strong English language (oral and written) along with excellent communication skills
Must possess a valid driver's license

Please send resumes to [email protected] and place the title of position in the subject line.

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IT DESKTOP SUPPORT TECHNICIAN

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