17 meilleures offres (customer success manager, airdrie, ab) (à pourvoir)

Customer Success Manager
Yard Dawgs Ltd. —Calgary, AB
- De 85 000 $ à 100 000 $ par an
- Temps plein
- Service à la clientèle
- Gestion d'équipe
- En présentiel
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Customer Success Manager
WaitWell Inc —Calgary, AB
- De 75 000 $ à 90 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Anglais
- Esprit d'analyse
- Baccalauréat
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Regional Account Manager
Critical Environment Technologies Canada Inc. —Calgary, AB
- Temps plein
- Déplacements à prévoir jusqu'à 50%
- Vente
- Ingénierie
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 8 jours
Client Success Manager (Together)
Absorb —Calgary, AB
- Temps plein
- Télétravail
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
Customer Success Manager - ENT and SMB
Energy Toolbase Software Inc. —Calgary, AB
- Logiciels de GRC/CRM
- Salesforce
- Ingénierie
Postuler rapidement
Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- À partir de 65 000 $ par an
- Temps plein
- Capacités de présentation
- Baccalauréat
- Réseaux informatiques
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
il y a 14 jours
Event Success Manager - Canada Remote
EventMobi —Calgary, AB
- Jusqu’à 65 000 $ par an
- Fins de semaine au besoin
- Télétravail
- Hospitalité
- Salesforce
- Sens de l'organisation
- Assurance Dentaire
SEO Client Success Manager
Digital Shift —Calgary, AB
- De 25 $ à 30 $ de l’heure
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Microsoft Excel
- Marketing
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Strategic Account Manager
Absorb —Calgary, AB
- Temps plein
- Télétravail
- Vente
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Congés payés
Account Manager - Canada Remote
EventMobi —Calgary, AB
- Temps plein
- Télétravail
- Vente
- Baccalauréat
- Assurance Dentaire
Senior Account Sales Manager
GE Vernova —Calgary, AB
- De 155 000 $ à 195 000 $ par an
- Temps plein
- Télétravail
- Ingénierie
- Esprit d'analyse
- Baccalauréat
Client Account Manager
MNP —Calgary, AB
- Bilingue
- Anglais
- Capacités de présentation
Account Manager
Powerflex Supply —Calgary, AB
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
Postuler rapidement
Account Manager | Small Medium Business (Fibre Sales)
TELUS —Calgary, AB
- De 50 000 $ à 130 000 $ par an
- Temps plein
- Vente
- Salesforce
- Anglais
Technical Account Manager
SECURE —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
Account Manager
AbaData —Calgary, AB
- Temps plein
- Compétences en communication
- Congés payés
Postuler rapidement
Account Manager – Geospatial (Southern Alberta)
Cansel Survey Equipment Inc. —Calgary, AB
- Travail hybride
- Vente
- Capacités de présentation
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
il y a 8 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success manager (airdrie, ab)

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Customer Success Manager

Yard Dawgs Ltd.
Calgary, AB

Postuler rapidement

Détails du poste

Temps plein
Il y a 1 jour

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire

Compétences

Fidélisation de la clientèle
Service à la clientèle
Gestion d'équipe
HubSpot
Gestion des comptes
Compétences en communication
Centre d'assistance

Description complète du poste

CUSTOMER SUCCESS MANAGER
Yard Dawgs Lawn Care | Calgary, AB (in-office)
Full-time | $85,000 base + performance bonus ($85,000 to $100,000 OTE)

ABOUT THE ROLE

Yard Dawgs is Western Canada's fastest-growing lawn care company, serving over 10,000 customers across six cities and scaling fast. Our goal is 15,000 customers in 2027, and retention is how we get there. We are not looking for someone to babysit a contact list. We are looking for the person who owns customer retention for the entire company.

This is a leadership role with a clear mission: deliver a world-class customer experience to every Yard Dawgs customer, with an obsessive focus on the first year. Most customers who leave, leave in year one, so a flawless onboarding and an unforgettable first season is the whole game. You will run our Customer Success team, set the standard for every email and every phone call, and be measured on how many customers we keep. If you are the kind of person who looks at a churn report and immediately wants to know why, this is your job.

You will report directly to ownership and work alongside sales, operations, and our service teams.

WHAT YOU WILL OWN

The first-year customer experience (your top priority)

Own onboarding and the entire first-year journey, where churn is highest and where this role is won or lost
Build a first season so good that customers cannot imagine leaving
Drive down first-service wait times, a known cancellation driver
Set up the touchpoints, check-ins, and follow-through that turn a new customer into a long-term one

A world-class standard on every interaction

Set and hold the highest standard on every email and every phone call we send
Be live on the call centre floor, in the work with your team, not managing from a distance
Obsess over the details. You notice the small things that make service feel great or feel sloppy
Go above and beyond for customers, and build a team that does the same by default
Fully own every escalated customer situation and every bad review. Turn detractors into promoters and make sure no unhappy customer slips through the cracks
Own the service-recovery playbook so problems become saves, not cancels

Retention performance

Own our core retention KPIs: logo (customer) retention, net revenue retention, and churn
Identify why customers leave and build the systems that stop it
Run win-back and at-risk save processes
Report retention numbers and trends to leadership, with a plan to move them

Scaling into 2027 and renewal season

Help build the customer experience and CS plan for the 2027 season as we expand into 3 or more new markets
Own renewal season. Be highly active and hands-on through our busiest renewal periods, when most of our retention is decided
Make sure our service standard holds as we grow, in brand-new markets just as much as our established ones

The Customer Success team

Lead, coach, and develop our CS and account management staff
Set call quality standards and run QA on customer interactions
Build and maintain SOPs so the team delivers consistently as we grow
Handle escalations and the hardest customer conversations yourself

WHO YOU ARE

This is a people job at its core, so personality matters as much as the resume.

You live and breathe customer service. Delivering a world-class experience is what gets you out of bed
You are genuinely passionate about making people and customers happy. It energizes you, it is not a chore
You go above and beyond by default, and you hold your team to the same standard
You are obsessed with the details. The small things that make service feel exceptional are the things you live for
You are comfortable with tough calls and hard conversations, and you do not avoid them
You love problem solving and digging into why something is broken until you fix it
You love software and tools, and you pick up new systems fast
You thrive working with a team and bringing energy to the people around you
You are likely an outgoing, extroverted person who lights up when improving the customer experience

WHAT WE ARE LOOKING FOR

Required

3 to 5+ years in customer success, retention, or account management
Direct experience leading or managing a team
A data-driven operator. You are comfortable with retention math, cohorts, and dashboards, and you make decisions from numbers, not gut feel
Strong people leadership and coaching ability
Excellent communication and de-escalation skills under pressure
A process builder who creates order, not someone who needs it handed to them

Strong assets

Background in a service, home-services, or high-volume consumer business (not only software)
Experience with a CRM or help desk system (HubSpot is a plus)
Familiarity with phone systems and call coaching tools
Obsession on customer experience and making customers happy

WHY THIS ROLE MATTERS

Keeping customers is the single biggest lever in our business. Every point of retention we gain is worth more than the cost of winning a brand-new customer. You will not be a cost center. You will be one of the most directly accountable people in the company, with the comp to match when you deliver.

COMPENSATION

Base salary: $85,000
Performance bonus: tied directly to retention and customer experience targets
Benefits and growth opportunity as the company scales toward its next stage

HOW TO APPLY

To apply, send us three things:

Your resume
A cover letter telling us why this role, and why you
Your written answers to the screening questions below

Very important: Applications missing any of the three will not be reviewed. We read the screening answers first, so put your best thinking there.

Please do not use AI to write your cover letter or your screening answers. We want to hear from you, in your own words, in your own voice. Write a genuine letter about why you would be the best fit here. We can tell the difference, and authentic beats polished every time.

Pay: $85,000.00-$100,000.00 per year

Benefits:

Dental care
Extended health care

Application question(s):

A new customer just signed up. Walk us through the first 90 days of the experience you would build for them to make sure they never want to leave. Be specific.
We manage over 10,000 accounts across a stack of software (CRM, help desk, phone system). Tell us about the software and tools you have lived in day to day, the highest call or ticket volume you have handled, and a time you used technology or data to make a customer service team run better.
Tell us about a time you measurably improved customer retention or reduced churn. What did you do, and what were the numbers before and after?

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success manager (airdrie, ab)

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