About We Manage IT
We Manage IT is a growing Managed Services Provider based in the Lower Mainland. We deliver IT support, project work, cloud services, and strategic consulting to SMB clients across a range of environments.
We focus on building reliable, scalable systems and delivering a high standard of service. As we continue to grow, we are looking for strong technical people who can take ownership, work independently, and help raise the bar across our client environments and internal operations.
About the Role
We’re looking for a Senior IT Systems Administrator with 10+ years of hands-on experience in IT support and has a proven track record and expertise in the full Microsoft 365 lifecycle. We need someone who can take ownership of technical issues, deliver projects cleanly, and operate confidently in a client-facing MSP environment.
You must be located in the Lower Mainland, and willing to commute to Langley everyday
This role combines hands-on project delivery with senior-level support and escalation work. You will lead and execute infrastructure projects such as server upgrades, Microsoft 365 migrations, Intune deployments, cloud transitions, and network upgrades. You will also act as a senior escalation point for complex issues that require strong troubleshooting, sound judgment, and lasting solutions.
This is a key role on our service delivery team. The person we hire will have a direct hand in how we support clients, how we deliver projects, and how we continue to improve our standards, processes, and technical maturity.
The right candidate is technically strong, organized, calm under pressure, and comfortable managing multiple priorities across different client environments. You should be able to work independently, communicate clearly, and represent the company well with both end users and senior stakeholders.
Duties & Responsibilities
- Act as the Tier 2/3 escalation point for complex technical issues, providing high-quality troubleshooting and resolution
- Plan, lead, and execute IT infrastructure projects, including server upgrades, Microsoft 365 migrations, Intune deployments, cloud transitions, and network upgrades
- Perform root cause analysis and implement durable fixes rather than short-term workarounds
- Maintain accurate documentation, create knowledge base content, and provide clear handoffs and guidance to Tier 1 technicians
- Work directly with clients, vendors, and internal team members to ensure services are delivered professionally and on time
- Proactively identify risks, inefficiencies, and improvement opportunities within client environments
- Make practical, well-reasoned technical recommendations that improve reliability, security, and maintainability
- Manage tickets, time entries, and project tasks accurately within PSA and ticketing systems
- Travel to client sites across the Lower Mainland as needed for project work and on-site support
- Represent We Manage IT professionally in client interactions, including with leadership and decision-makers
Qualifications
Required
- 10+ years of hands-on experience in IT support, systems administration, or a related technical role, preferably in an MSP or multi-client environment
- Proven expertise in full-lifecycle Microsoft 365 tenant deployment. You don’t just set up and administer accounts, you have architected environments from the ground up, including Exchange Online migrations, Teams governance, SharePoint architecture, and Intune/Entra ID migrations and deploy security baselines. Be prepared to walk us through your specific SOPs for tenant hardening and your logic for structured tenant deployment.
- Hands-on experience with Windows Server (2016/2019/2022), including installation, configuration, Active Directory, Group Policy, DNS, and DHCP
- Solid networking fundamentals, including firewalls, managed switches, VLANs, VPNs, DNS/DHCP, and connectivity troubleshooting
- Hands-on experience with backup and disaster recovery solutions, including backup administration, monitoring, restore testing, and recovery execution
- Proven ability to manage multiple client priorities simultaneously with minimal supervision
- Clear written and verbal communication skills, including the ability to communicate effectively with end users, technical teams, and senior management
- Strong documentation and troubleshooting skills, with the ability to clearly document environments, issues, and resolutions
- Valid BC Class 5 driver’s license and reliable vehicle for site visits
- Experience working effectively within RMM and PSA tools, including ticket management, documentation, time entry, and workflow discipline.
- Understanding of cybersecurity fundamentals, including MFA, conditional access, email security, endpoint protection, and identity security controls.
- Experience with endpoint management through Microsoft Intune.
Preferred
- Previous MSP experience supporting a variety of client environments and technology stacks
- Familiarity with cloud platforms and hybrid identity environments
Certifications Preferred, Not Required
- Microsoft certifications related to Microsoft 365, Intune, Entra ID, or Azure administration, such as MS-102, MD-102, AZ-104, or equivalent
- Cisco CCNA or equivalent networking certification
- CompTIA Network+ or Security+
- Other relevant technical certifications aligned to systems administration, cloud, networking, or cybersecurity
What We Offer
- A meaningful role in a growing MSP where your work has visible impact
- Real input into how we improve our standards, processes, tooling, and service delivery
- Competitive compensation based on experience and qualifications
- Diverse, hands-on work across a range of client environments and technologies
- Opportunities to grow with the business as we continue to expand
- A collaborative team environment that values competence, accountability, and follow-through
- Health Benefits Account
- Discretionary bonuses
Job Type: Full-time
Pay: $40.00-$50.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- Casual dress
- Extended health care
- Paid time off
Application question(s):
- Can you commute to Langley BC every day for work, without major issues?
Work Location: In person
