About Motivus Technologies
Motivus Technologies is a managed IT services company dedicated exclusively to long-term care and retirement facilities across North America. Our mission is to improve the quality of life for seniors by supporting the staff who care for them every day. We are a close-knit team with a track record of 100% client retention, and we take pride in the trusted relationships we have built across our network of senior living communities.
Role Overview
We are looking for a skilled and motivated IT Specialist to join our team and serve our growing network of long-term care and retirement clients in the Windsor area. In this remote and field-based role in the Windsor area, you will be the primary on-site technical resource for a portfolio of facilities, providing proactive support, resolving technical issues, and helping ensure that technology works seamlessly for front-line care staff. You will work directly with facility administrators and staff, so clear communication and a genuine commitment to service excellence are essential.
Key Responsibilities
- Provide on-site and remote IT support to a portfolio of long-term care and retirement facilities in the Windsor region and across North America
- Troubleshoot and resolve hardware, software, and network issues in a timely and professional manner
- Administer and support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Intune
- Support Azure-based infrastructure including identity management, virtual machines, and conditional access policies
- Onboard new users and manage accounts, permissions, and device configurations
- Maintain accurate asset inventories and documentation for each client site
- Coordinate with vendors and third-party service providers as required
- Communicate technical information clearly to non-technical staff and administrators
- Proactively identify opportunities to improve client environments and escalate appropriately
- Documentation in the Motivus ticketing system, with attention to prioritizing and closing tickets in alignment with customer SLA’s
- Updating Motivus knowledge base and documenting customer information
- Adhere to PHIPA and privacy best practices given the sensitive nature of data in healthcare settings
Required QualificationsExperience
- Minimum 5 years of experience in an IT support or systems administration role
- Demonstrated hands-on experience supporting Microsoft 365 and Azure environments
- Experience working directly with end users in a client-facing or field service capacity
Microsoft Certifications (Required)
Applicants must hold at least one current Microsoft certification relevant to 365 or Azure administration. The following certifications are recognized:
Microsoft 365 Certifications
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Microsoft 365 Certified: Messaging Administrator Associate (MS-203)
- Microsoft 365 Certified: Security Administrator Associate (MS-500)
Microsoft Azure Certifications
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Azure Network Engineer Associate (AZ-700)
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
Other Requirements
- Valid Ontario driver's license and reliable personal vehicle (travel to client sites is required)
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
- Ability to work independently, manage competing priorities, and exercise sound judgment in the field
- Professional, patient, and empathetic manner when working in care environment settings
Preferred Qualifications
- Experience supporting IT in healthcare, long-term care, or regulated environments
- Familiarity with PHIPA and Ontario healthcare privacy requirements
- Experience with network infrastructure including firewalls, switches, and wireless access points
- CompTIA A+, Network+, or Security+ certifications are an asset
Compensation and Benefits
- Salary commensurate with experience, to be discussed during the interview process
- Following successful completion of a probationary period, eligibility to participate in company health coverage benefits
- RRSP matching program available following probation
- Opportunity to grow with a purpose-driven team serving an essential sector
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Dental care
- RRSP match
- Work from home
Application question(s):
Location:
Work Location: Hybrid remote in Windsor, ON
