At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.
Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Terracana Ranch Resort in the breathtaking Robson Valley. Let's create unforgettable experiences together!
Job Summary:
As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Terracana Ranch Resort, our Resort All-Rounder wears most of the hats of a traditional hotel - from reservations to room cleaning; we do it all.
Job Responsibilities:
Guest Services & Front Desk
- Greet and assist guests with professionalism and warmth
- Manage check-ins/check-outs using our reservations software
- Handle phone, online, and email reservations
- Provide accurate information about resort amenities and local attractions
- Process payments and maintain a secure cash drawer
- Communicate clearly with housekeeping, maintenance, and other departments
- Address guest concerns and resolve issues promptly
Housekeeping & Room Care
- Clean guest rooms and kitchenettes to resort standards
- Change linens, restock amenities, and assist with laundry
- Report maintenance issues or damages
- Maintain cleanliness in public/common areas
Operations & Team Support
- Help with continental breakfast setup and service AND/OR sale of market items
- Monitor supplies and assist with ordering/restocking
- Participate in cross-departmental tasks when needed
- Ensure adherence to health, safety, and security standards
Note: Work schedule is based on occupancy levels. This role requires someone who can work both weekdays, weekends, and holidays.
Qualifications:
- A valid Canadian Drivers License with your own vehicle is REQUIRED
- Friendly, customer-focused, and committed to creating a positive guest experience
- Strong attention to detail and a commitment to high standards of cleanliness and service
- Excellent time management and multitasking skills in a fast-paced environment
- Ability to work independently and as part of a collaborative team
- Comfortable working across departments (e.g. front desk, housekeeping, maintenance)
- High level of personal integrity, reliability, and professionalism
- Strong interpersonal skills with a positive, approachable, and solution-focused attitude
- Health and safety conscious, with the ability to stay calm in emergency situations
- Able to take initiative with minimal supervision
- Physically fit and capable of bending, lifting, and carrying up to 50 lbs throughout the day
- Willing to work both indoors and outdoors in varying weather conditions
- Previous hospitality or housekeeping experience preferred
- Computer literacy (Microsoft Office and/or hotel reservation software) is an asset
Enjoy the beautiful scenery with the convenience of being just 25 minutes from the nearest town. To make the most of your experience at Mt. Robson, having your own vehicle is imperative, allowing you to explore the area at your leisure.
WHO WE ARE:
Terracana Ranch Resort is a 500-acre Ranch and Resort in British Columbia, an hour west of Jasper, Alberta. It is part of INNHotels, a Family of Independent Hotels with properties in Canmore, Jasper, Grande Cache, Stony Plain, Invermere, and Valemount.
WHAT WE OFFER:
- Furnished staff accommodation available.
- A great work environment with opportunities for career development and advancement within the INNHotels family of hotels.
- Hotel discounts as part of the INNHotels family of hotels.
- To live, work, and play in a beautiful area of the Robson Valley one hour west of Jasper AB.
This is a fantastic opportunity to gain valuable experience and be part of a dynamic team. If you're ready to make a difference and enjoy a rewarding seasonal role, we want to hear from you!
Apply now and be part of our exciting journey!
#hp
Job Types: Full-time, Fixed term contract, Seasonal
Pay: $19.00-$20.00 per hour
Application question(s):
- We DO NOT offer LMIA, sponsorship, or PR assistance to work in Canada. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
- Do you have your own vehicle?
Experience:
- Customer service: 1 year (preferred)
- Housekeeping: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
