25 meilleures offres (solutions advisor, toronto, on) (à pourvoir)

Operations Supervisor
TP Canada —Toronto, ON
- 47 000 $ par an
- Temps plein
- Assurance Dentaire
Digital Associate, Advisor Marketing
Canaccord Genuity Corp. —Toronto, ON
- De 80 000 $ à 85 000 $ par an
- Temps plein
- Marketing
- Compétences rédactionnelles
- Baccalauréat
Investment Advisor Assistant
Canaccord Genuity Corp. —Toronto, ON
- De 65 000 $ à 70 000 $ par an
- Temps plein
- Salesforce
- Microsoft Office
- Sens de l'organisation
Tangerine Advisor
Tangerine Bank —Toronto, ON
- Bilingue
- Vente
- Service à la clientèle
Advisor, Stakeholder Engagement
Toronto Parking Authority —Toronto, ON
- De 75 593 $ à 88 933 $ par an
- Temps plein
- Gestion de projet
- Baccalauréat
il y a 5 jours
Junior Solutions Specialist
Method Integration Inc. —Toronto, ON
- De 59 000 $ à 64 000 $ par an
- Temps plein
- Travail hybride
- Espagnol
- SQL
- Capacités de présentation
- Assurance Dentaire
- Assurance Vision
Banking advisor
National Bank of Canada —Richmond Hill, ON
- De 55 200 $ à 66 900 $ par an
- Temps plein
- Anglais
- Esprit d'analyse
- Programmes de Bien-être
- Programme d'Aide aux Employés
Sr. Advisor, Marketing Solutions
TransUnion —Toronto, ON
- De 131 000 $ à 201 000 $ par an
- Temps plein
- Travail hybride
- Marketing
Student Conduct Advisor
George Brown College —Toronto, ON
- De 82 900 $ à 97 580 $ par an
- Temps plein
- Travail hybride
- Microsoft Office
- Maîtrise
- Bases de données
- Bourses d'Études
il y a 5 jours
Customer Support Representative, Advisory Services
Ontario Medical Association —Toronto, ON
- De 54 965 $ à 58 400 $ par an
- Temps plein
- Travail hybride
- Vente
- Service à la clientèle
- Salesforce
- Programmes de Bien-être
- Assurance Dentaire
22 h
Category Advisor
Kraft Heinz Company —Toronto, ON
- De 96 200 $ à 120 200 $ par an
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Jours fériés payés
- Congés payés
il y a 1 jour
Customer Success Specialist (Hybrid)
Broadridge —Toronto, ON
- De 64 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Office
- Esprit d'analyse
- Baccalauréat
- Assurance Dentaire
- Assurance Vision
Talent Advisor II - Contractor
GM Financial —Toronto, ON
- De 61 000 $ à 109 500 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Diplôme d'études secondaires
- Baccalauréat
MCQUEEN Fixed-Term Client Advisor, Yorkdale
Alexander McQueen —Toronto, ON
- Temps plein
- Service à la clientèle
- Compétences en communication
Administrative Assistant (Term)
MNP —Toronto, ON
- De 45 000 $ à 75 000 $ par an
- Microsoft Word
- Microsoft Excel
- Expérience administrative
il y a 5 jours
Account Executive, Lead Generation, MMS
Google —Toronto, ON
- De 156 000 $ à 160 000 $ par an
- Temps plein
- Vente
- Développement commercial
- Baccalauréat
il y a 2 jours
Client Advisor
Royal Bank of Canada —Whitby, ON
- Temps partiel
- Vente
il y a 10 jours
Advisor, Government Relations
Ontario Medical Association —Toronto, ON
- De 77 965 $ à 82 835 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
Banking Advisor - Etobicoke North & North York - Bilingual (Mandarin, Cantonese, Arabic, Turkish, Spanish, Italian or Vietnamese)
Royal Bank of Canada —Brampton, ON
- Temps plein
- Bilingue
- Espagnol
- Vente
il y a 5 jours
Banking Advisor - Markham, North York, Scarborough- Bilingual (Mandarin/Cantonese/Filipino)
Royal Bank of Canada —Markham, ON
- Temps plein
- Bilingue
- Vente
- Anglais
il y a 13 jours
Business Partner Specialist Advisor
NTT Ltd —Toronto, ON
- Travail hybride
- Baccalauréat
- En présentiel
Administrative Assistant (Toronto)
EY —Toronto, ON
- De 52 000 $ à 78 000 $ par an
- Heures supplémentaires
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
Administrative Assistant, US Corporate Tax
MNP —Toronto, ON
- De 45 000 $ à 75 000 $ par an
- Microsoft Powerpoint
- Microsoft Excel
- Expérience administrative
Market Leader, Energy (Eastern Canada)
WSP —Toronto, ON
- De 133 200 $ à 195 400 $ par an
- Travail hybride
- Bilingue
- Ingénierie
- Anglais
People Services Advisor
Colliers International —Toronto, ON
- De 76 715 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Excel
- Esprit d'analyse
il y a 12 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : solutions advisor (toronto, on)

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Operations Supervisor

TP Canada
Toronto, ON

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Détails du poste

Temps plein

Avantages

Assurance Dentaire

Description complète du poste

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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solutions advisor emplois - toronto, on

Operations Supervisor

Digital Associate, Advisor Marketing

Investment Advisor Assistant

Tangerine Advisor

Advisor, Stakeholder Engagement

Junior Solutions Specialist

Banking advisor

Sr. Advisor, Marketing Solutions

Student Conduct Advisor

Customer Support Representative, Advisory Services

Category Advisor

Customer Success Specialist (Hybrid)

Talent Advisor II - Contractor

MCQUEEN Fixed-Term Client Advisor, Yorkdale

Administrative Assistant (Term)

Account Executive, Lead Generation, MMS

Client Advisor

Advisor, Government Relations

Banking Advisor - Etobicoke North & North York - Bilingual (Mandarin, Cantonese, Arabic, Turkish, Spanish, Italian or Vietnamese)

Banking Advisor - Markham, North York, Scarborough- Bilingual (Mandarin/Cantonese/Filipino)

Business Partner Specialist Advisor

Administrative Assistant (Toronto)

Administrative Assistant, US Corporate Tax

Market Leader, Energy (Eastern Canada)

People Services Advisor

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : solutions advisor (toronto, on)

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