6 meilleures offres (it service desk analyst (level 1), toronto, on) (à pourvoir)

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- De 30 $ à 36 $ de l’heure
- Temporaire
- Azure
- Service à la clientèle
- Recherche
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il y a 7 jours
IT Service Desk Analyst (Level 1)
The Central Group Ltd. —Mississauga, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Outlook
- Informatique
- Port de charges lourdes
Help Desk Engineer - Remote Canada Only
Blue Mantis —Toronto, ON
- De 25 $ à 28 $ de l’heure
- Temps plein
- Télétravail
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Service Desk Analyst
Royal Bank of Canada —Toronto, ON
- Temps partiel
- Service à la clientèle
- Microsoft Office
- Esprit d'analyse
il y a 10 jours
IT Solutions Analyst
McMillan LLP —Toronto, ON
- De 56 000 $ à 63 000 $ par an
- Sur appel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Sr Analyst
HCLTech —Queensville, ON
- Bilingue
- Microsoft Outlook
- Informatique
il y a 8 jours

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Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
Demonstrated ability to extract relevant information from customers. Records, tracks, and updates all incidents, service requests (catalog items), and how-to…
De 30 $ à 36 $ de l’heure
Postuler rapidement
il y a 7 jours
Help Desk Engineer - Remote Canada Only
Blue Mantis —Toronto, ON
The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for…
De 25 $ à 28 $ de l’heure
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Service Desk Analyst -Level 1

Buchanan Technologies
Brampton, ON

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Détails du poste

Temporaire | Contrat à durée déterminée
Il y a 7 jours

Compétences

Authentification
Certification ITIL
Azure
Systèmes d'exploitation
Service à la clientèle
iOS
Recherche
Windows
ITIL
VMware
Diplôme d'études collégiales (hors Québec)
Compétences en communication

Description complète du poste

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

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it service desk analyst (level 1) emplois - toronto, on

Service Desk Analyst -Level 1

IT Service Desk Analyst (Level 1)

Help Desk Engineer - Remote Canada Only

Service Desk Analyst

IT Solutions Analyst

Sr Analyst

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