Service Representative
Temporary, Part-Time (18 months)
We invite you to join a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention fun!
As a Service Representative, you will complete day-to-day transactions for members, uncover their service needs and life events, and connect with experts on the SASCU team. This position contributes to the delivery of the SASCU Member Experience by ensuring members are well looked after and receive prompt, professional, friendly, and accurate service.
What you’ll do:
- Assist members with day-to-day transactions and online banking needs, ensuring compliance with regulations and policies.
- Provide accurate, relevant information on SASCU’s products and services.
- Engage members in conversation to uncover opportunities for SASCU to assist them with reaching their goals.
- Connect members with the appropriate SASCU experts so that their needs are fully met.
- Undertake duties to maximize the member experience, such as routine administration and overseeing the member waiting area.
- Acknowledge and address member concerns and take appropriate action to resolve.
- Meet organizational goals by achieving sales and referral targets.
- Support branch activities to build the membership base and have a positive impact on the community.
What you’ll bring:
- 1 year of sales experience in a service-oriented environment.
- Demonstrated sales skills, comfort with technology, and the ability to multi-task in a fast-paced environment.
- Commitment to continuous learning and self-development. Completion of CUIC 185: Credit Union Products & Services (university-level course) within 6 months is required.
- Access to reliable transportation and the ability to attend any SASCU branch.
We invest in our employees by offering:
- A competitive base salary plus performance-based incentive pay.
- Comprehensive group benefits coverage including extended health and dental care, disability insurance, life insurance, and an Employee and Family Assistance Program.
- Flexible spending account for additional health and personal wellness activities and expenses.
- Vacation pay/paid vacation, and paid time off including medical/care time, and paid community volunteering.
- Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
- Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.
This is a temporary (18 months) part-time (18-37.5 hours per week) position. The Service Representative position is a great opportunity for a community-minded individual looking to begin their career with a successful and growing organization. If this sounds like a good fit for you, we’d love to hear from you!
Our Commitment to Diversity and Inclusion:
SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment based solely on their qualifications, training, and experience as they relate to the position, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.
A bit about SASCU:
SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com
We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.
Pay: $23.90-$29.88 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Salmon Arm, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- sales/service: 1 year (preferred)
Work Location: In person
