Inside Sales Representative - Hydronics – Regina
Aquifer Distribution Ltd. is looking to add an additional Inside Sales Representative to our growing team in Regina. This role supports customers across a broad range of product categories including heating, refrigeration, hydronics, and HVAC systems. The successful candidate will combine strong technical knowledge with exceptional customer service skills to provide product recommendations, system solutions, and sales support to contractors, builders, and end users.
The ideal candidate will have experience working with hydronic, HVAC, refrigeration, or related mechanical systems, along with a strong background in sales and customer service. Experience designing or troubleshooting hydronic and mechanical systems is considered a significant asset. Candidates should be comfortable interpreting specifications and drawings, sizing and selecting equipment, and providing technical guidance to customers in a fast-paced environment.
Who we are:
Aquifer Distribution Ltd. is a retail and wholesale plumbing, water treatment, water systems, municipal waterworks, pumps, and HVAC distributor. Our mission is to provide the highest level of personal customer service to our customers while being the most complete one-stop company in our market. Our group of companies was founded in 1968, and we are proud to be an independent Saskatchewan founded, owned and operated company focused on our customers, staff, and community.
Responsibilities:
- Provide technical sales support and system solutions for customers across heating, refrigeration, hydronics, HVAC, and related mechanical product lines.
- Interpret customer requirements, specifications, drawings, and system designs to recommend appropriate products and solutions.
- Assist customers with equipment selection, sizing, and application support to ensure systems meet performance and operational requirements.
- Troubleshoot product and system issues, working with vendors and internal teams to identify and implement effective solutions.
- Design of hydronic systems.
- Placing in-person or phoned-in customer orders, retrieving product, and arranging for shipping if required.
- Ensuring up-selling or cross-selling opportunities are taken to improve customer service and meet customer needs.
- Respond to all calls in a courteous and professional manner.
- Greet customers in a friendly way, responding quickly, and assisting them with questions and/or needs.
- Filling requisitions, work orders or requests for product effectively and efficiently.
- Ensure showroom is accessible and safe for employee and customer traffic.
- Make outbound follow-up calls to existing customers via telephone, in person, or email.
- Handle inbound, unsolicited prospect calls and convert them to sales.
- Ensure follow-up with calls-to-action, dates, complete profile information, sources, and so on within CRM system.
- Ensure sales reports on all customers within assigned territories are completed.
- Where necessary, support company marketing efforts such as trade shows, exhibits, and other events.
- Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports as required.
- Collaborate with Sales Managers to determine necessary strategic sales approaches setting goals by product line.
- Enter new customer data and update changes to existing accounts in the CRM including any customer discounts.
- Submit quotes or RFP responses to potential customers where possible.
- Build and maintain an ongoing awareness of new products and services, competitor activities and other research.
- Ensure freight costs are covered as per company policy on all customer products and manage customers within credit terms and limits.
- Ensure warranty and customer returns/credits are handled properly, in a timely manner and in accordance with company policy.
- Assist the purchasing department with the management of inventory levels, monitor and assist with the slow moving and/or dead inventory as requested.
- Quotes and customer pricing must meet minimum profit margins as determined by targets established.
- Communicate, investigate and troubleshoot customer service issues with management as they come up in a timely and professional manner.
- Ensure all required reporting in completed in a timely manner. Maintain accurate records including, but not limited to, sales call reports, expense reimbursement forms, billing invoices, and other documentation.
- Attend periodic sales training where applicable or as requested.
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
- Work collaboratively with the rest of the sales team, covering responsibilities and customers, working together to achieve revenue and margin targets and to grow and expand the business.
- Ensure proper opening and shut down procedures for all offices and compound areas are completed.
- Assist to keep all work areas clean and professionally presented to our customers.
- Perform other duties as assigned.
Requirements:
- Strong understanding of hydronic, HVAC, heating, refrigeration, and mechanical systems.
- Ability to interpret blueprints, specifications, and mechanical drawings.
- Experience sizing, selecting, and recommending equipment and system components.
- Proven ability to provide technical support and develop solutions for customers.
- Strong sales, relationship-building, and customer service skills.
- Experience designing hydronics systems
- Formal education in hydronics preferred
- Sales experience preferred
- Valid drivers license required
- Basic computer skills
- Minimum grade 12 graduate
What you can expect from us:
· Benefits
· Matching RRSP Plan
· Casual dress
· Bonus programs
Job Types: Permanent, Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Experience:
- heating/HVAC: 3 years (preferred)
- Sales: 3 years (preferred)
- hydronics: 3 years (preferred)
Work Location: In person
