25 meilleures offres (manager, reliability engineering, niagara falls, on) (à pourvoir)

Technology Operations Manager
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Labour Relations Manager
Beechey Management Resources —Niagara Falls, ON
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Assistant Project Leader
Ontario Power Generation —Niagara Falls, ON
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Project Manager
Ontario Power Generation —Niagara-on-the-Lake, ON
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Manager, Licensing and Enforcement
Niagara Region —Welland, ON
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il y a 1 jour
Branch Manager - ES - Canada
Republic Services —Beamsville, ON
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Scott-Woods Transport Inc. —Niagara Falls, ON
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il y a 3 jours
Manager of Applications
City of St. Catharines —St. Catharines, ON
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Manager of Facilities and Maintenance
Marriott International, Inc —Niagara Falls, ON
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Senior Project Manager - Facilities
City of St. Catharines —St. Catharines, ON
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il y a 7 jours
Service Site Manager
ENERCON —Wellandport, ON
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Site Supervisor
Hydro Tech —Niagara Falls, ON
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il y a 9 jours
Senior Manager Cyber Security
Niagara Casinos —Niagara Falls, ON
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Mechanical Design Manager
VTR Feeder Solutions —Grimsby, ON
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- 8 Heures
- Microsoft Word
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RAI/MDS Lead
Primacare Living Solutions —St. Catharines, ON
- De 60 000 $ à 70 000 $ par an
- Temporaire
- Certification RCR
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il y a 3 jours
HR Manager
CMI Heavy Industries —Stevensville, ON
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General Site Supervisor-ICI/Retail/QSR (Commercial GC Only)
Cambria Design Build —Ontario
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il y a 7 jours
District Sales Manager (Surrey, BC)
Trail Appliances —Ontario
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SYNCHRO ENGINEERING LIMTED —Niagara Falls, ON
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il y a 6 jours
Propagation Manager/Grower
Willowbrook Nurseries Inc. —Fenwick, ON
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Account Manager - 2-3 Years Public Accounting Experience Required
DiPaola DiPietro & Little Professional Corporation —St. Catharines, ON
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Maintenance Millwright
Profile Products LLC —St. Catharines, ON
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Lead HVAC Installer
Mr. Furnace Heating & Air Conditioning —St. Catharines, ON
- De 30,12 $ à 38,58 $ de l’heure
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Lot Manager
Ed Learn Ford —St. Catharines, ON
- 17,60 $ de l’heure
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il y a 1 jour

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Technology Operations Manager

The Great Commission Foundation
St. Catharines, ON

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Congés payés
Programme d'Aide aux Employés
Assurance Vie
Stationnement sur place

Compétences

Administration de système
Azure
Reprise après sinistre
Gestion des risques
Sens de l'organisation
Planification de la continuité des activités
Technologies de l'information
SIRH

Description complète du poste

Position Summary

The Technology Operations Manager is a key member of the Systems & Technology (S&T) team, responsible for the day-to-day health and governance of The GC’s IT environment, technology platforms, and operational systems across all three office locations - Abbotsford, BC, St. Catharines, ON, and Colorado, USA. This role owns the internal governance layer above our managed IT services vendor - directing vendor execution, enforcing and creating policy, managing access controls, and driving operational initiatives across the organization.

The Technology Operations Manager’s primary focus is governance, platform ownership, and vendor accountability - ensuring that technology operations run securely, efficiently, and in alignment with organizational policy. While a managed IT vendor handles much of the day-to-day infrastructure and helpdesk execution, this person is expected to be hands-on when the situation requires it, and should be comfortable rolling up their sleeves to resolve issues, support transitions, or fill gaps as they arise.

The ideal candidate shares our Christian faith and mission, brings strong organizational and technical judgment, and is energized by bringing order and clarity to complex systems in a values-driven environment.

About Us

We help ministries that have their boots on the ground, those “feet on the street” organizations that meet people where they are—whether on the streets, in shelters, or in neighborhoods—bringing practical help and the hope of the gospel to the nations. Rooted in a Christ-centered mission, we believe unity multiplies impact, empowering ministries to transform lives and strengthen communities in ways none of us could achieve alone.

At The Great Commission, we carry the unseen load—donations, accounting, wages, compliance—so the mission never has to pause. Our ministries carry the gospel and we carry them.

KEY RESPONSIBILITIES

1. End-User Support & Escalation

Serve as the internal escalation authority for unresolved technology issues that cannot be handled by the managed IT vendor or require organizational context to resolve
Act as the primary point of contact for staff experiencing application or systems issues across all three office locations
Provide remote assistance to staff at the St. Catharines and Colorado offices, using remote support tools to diagnose and resolve issues without requiring on-site presence
Triage and prioritize escalated support requests, coordinating resolution with the appropriate vendor or internal team member
Identify recurring support issues and address root causes through process improvement, documentation, or training

2. Internal Application Management

Serve as the primary owner and administrator for The GC’s internal business applications - including day-to-day management, user support, configuration, and issue resolution
Act as the first point of contact for application-related issues, with the managed IT vendor available as backup support when this person is unavailable
Maintain working knowledge of all business-critical applications in use across the organization
Coordinate with the development team on application updates, integrations, and lifecycle decisions
Lead staff technology onboarding - orienting new employees to The GC’s systems and applications, setting up workstations and accounts, and ensuring a smooth technology experience from day one across all office locations

3. Microsoft Platform Governance

Govern the Microsoft 365 tenant - licensing, configuration, and policy compliance
Oversee the Power Platform environment (Power Automate, Power Apps, Dataverse) - approving new flows, managing environments, and ensuring best practices
Serve as the governance liaison between business teams and the development team for Dynamics 365 platform matters

4. Technology Documentation & Knowledge Management

Own and maintain comprehensive documentation of IT systems, configurations, processes, and policies
Ensure institutional knowledge is captured and accessible - reducing single points of failure across the team
Develop internal knowledge base resources for staff self-service and IT onboarding

5. Access Management & Security Operations

Lead the RBAC (Role-Based Access Control) initiative - defining permission tiers, auditing existing access, and maintaining ongoing compliance
Oversee and refine automated onboarding/offboarding workflows
Conduct periodic access reviews and coordinate vendor security assessments
Serve as the primary internal contact for security incidents, coordinating response with the managed IT vendor
Drive the organization’s security awareness program - training rollout, phishing simulations, and staff education

6. IT Governance & Vendor Management

Serve as The GC’s primary point of contact for our managed IT services vendor across all three office locations - Abbotsford, BC, St. Catharines, ON, and Colorado, USA
Own the internal governance layer: onboarding/offboarding triggers, access approvals, SLA accountability, and escalation triage
Hold the vendor accountable to contracted service levels and escalate issues as needed
Evaluate vendor performance regularly and make recommendations on contract scope and renewals
Manage relationships with all technology vendors across all offices - evaluating contracts, renewals, and service performance

7. IT Policy Development & Enforcement

Develop, maintain, and enforce IT policies relevant to The GC’s infrastructure and operations - including acceptable use, data classification, BYOD, remote access, and incident response
Identify policy gaps and proactively create new policies as the technology environment evolves
Communicate policies to staff and lead adoption initiatives to ensure compliance across the organization
Conduct periodic policy reviews to ensure alignment with industry standards and organizational needs

8. Software & Hardware Asset Management

Maintain The GC’s software inventory across all three offices - rationalizing applications, identifying redundancies, and managing renewals
Track all technology spend and maintain visibility into upcoming software renewals and hardware refresh timelines, providing the Director of Systems and Technology with forecasts and actionable recommendations
Evaluate procurement requests from staff and make recommendations to the Director of Systems and Technology covering both software requests and hardware needs for the upcoming period
Oversee the hardware lifecycle program across Abbotsford, St. Catharines, and Colorado - including procurement coordination, refresh cycles, and accurate asset tracking per site
Ensure systems and hardware at all office locations are consistently governed, maintained, and aligned to organizational standards
Establish and maintain a formal asset management framework covering ownership, classification, and lifecycle stages across all locations

9. Change Management & Technology Rollouts

Partner with the Director of Systems & Technology to plan, communicate, and execute technology rollouts and policy changes across the organization
Develop training materials and lead staff training sessions to support adoption of new tools, systems, or policies
Coordinate rollout logistics across all three office locations, ensuring consistent implementation and staff readiness
Track adoption and gather feedback post-rollout to identify gaps and inform continuous improvement

10. Business Continuity & Risk Management

Maintain and test the organization’s IT disaster recovery and business continuity plans
Identify operational risks in the technology environment and develop mitigation strategies
Ensure data backup integrity and coordinate recovery testing with the managed IT vendor

QUALIFICATIONS

Required

3–5+ years of experience in IT operations, systems administration, or a related role
Demonstrated experience developing and enforcing IT policies and governance frameworks
Experience managing or governing a Microsoft 365 environment (Entra ID / Azure AD, M365 admin)
Working knowledge of access management practices - RBAC, identity governance, permissions auditing
Familiarity with the Power Platform (Power Automate, Power Apps, Dataverse) or similar low-code environments
Experience managing technology vendors or MSP relationships
Proficiency with remote support tools for multi-site assistance
Strong organizational skills - able to manage multiple operational initiatives independently
Clear communicator who can translate technical requirements for non-technical stakeholders
Active Christian faith and alignment with The GC’s mission and values

Preferred

Familiarity with SCIM provisioning or HRIS integrations
Knowledge of Dynamics 365 or similar CRM/ERP platforms
Microsoft certifications (e.g., MS-900, SC-900, PL-900, or equivalent)
Background in IT risk management, compliance, or security governance
Experience developing business continuity or disaster recovery plans

Apply today to contribute your skills to a mission-driven organization!

Please Attach your Resume and Cover letter.

Pay: $60,000.00-$75,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : manager, reliability engineering (niagara falls, on)

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