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Cemetery Arrangements & Sales / Funeral Director's Assistant

Cataraqui Cemetery and Funeral Services
Kingston, ON

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Invalidité
Assurance Dentaire
Congés payés
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Port de charges lourdes
Vente
Service à la clientèle
Anglais
Esprit d'analyse
Permis de catégorie G
Gestion du temps

Description complète du poste

Company: Cataraqui Cemetery and Funeral Services
Location: Kingston
Job Type: Full-Time, Permanent
Compensation: As posted subject to experience, qualifications, and licensing status

About Us

Cataraqui Cemetery and Funeral Services is operated by The Cataraqui Cemetery Company, an independent not-for-profit organization that has served the Kingston community continuously since 1850.

We operate a licensed funeral establishment, cemetery, crematorium, and monument division. Our staff work directly with client families to arrange and coordinate a comprehensive range of bereavement services including funerals, cremation, cemetery arrangements, interments, monuments, caskets, and urns.

This position offers a unique opportunity to develop a well-rounded career within the bereavement sector. No previous funeral or cemetery experience is required — we will train the successful candidate and provide provincial licensing support as needed.

Position Summary

We are seeking a personable, professional, and motivated individual to join our team as a Cemetery Sales Representative / Funeral Director’s Assistant.

This is an entry-level position suited to someone with strong customer service and personal sales experience who is interested in building a long-term career helping families during difficult and meaningful moments in their lives.

The successful candidate will divide their responsibilities between:

Cemetery sales and client arrangements
Funeral director assistant duties
Administrative and customer service support
Rotating on-call responsibilities

Schedule & Hours

37.5 hours per week in-office
Additional rotating on-call responsibilities including:
Evenings
Nights
Weekends
Holidays
Saturday interments
First-call/removal coverage

Due to the nature of the bereavement profession, candidates must be willing to maintain flexible scheduling availability.

Qualifications & Candidate Requirements

The successful candidate must:

Have previous education and/or experience in customer service and personal sales
Be personable and comfortable engaging with client families and the public
Possess strong verbal, written, and non-verbal communication skills in English
Demonstrate professionalism, empathy, and discretion
Be self-motivated and capable of working independently
Have strong organizational, multitasking, and time-management skills
Possess attention to detail and accuracy
Demonstrate good judgment and problem-solving skills
Maintain strong ethical standards and professionalism
Show commitment to ongoing learning and professional development
Have a desire to become a well-rounded professional in all aspects of the bereavement sector including funeral, cemetery, cremation, and monument services

Mandatory Requirements

Candidates must:

Hold and maintain a valid Ontario G2 or G driver’s licence
Provide a clean driver’s abstract
Provide a clean CPIC / Vulnerable Sector Police Check
Maintain full scheduling flexibility for operational requirements
Obtain and maintain appropriate sector licensing

Physical and Emptional Requirements

Due to the physical and emotional nature of funeral service operations, candidates must be physically and mentally capable of:

Team lifting heavy loads
Assisting with the lifting and carrying of decedents and/or caskets over uneven ground
Manipulating loaded stretchers
Navigating stairs and uneven terrain
Assisting with loading and unloading remains from vehicles
transferring decedents from one locaiton to another
assist with the preparation of decedents for services and/or final disposition ( casket or cremation)

Duties & Responsibilities

Cemetery Sales & Arrangement Duties

Meet with families to discuss, and coordinate the sale/purchasing of cemetery, cremation, interment, and any memorialization needs
Arrange and coordinate for the use of cemetery plots, interment services, and monument or marker selections
Recommend products and services that align with family wishes, expectations, and budgets
Provide compassionate, professional, and knowledgeable guidance during time-of-need arrangements
Prepare contracts, documentation, and related records accurately

Funeral Director Assistant Duties

Assist funeral directors with funeral, memorial, visitation, graveside, and interment services
Transfer deceased individuals from place of death to our facility or other locations
Prepare and set up service areas and venues
Arrange floral tributes and prepare caskets for services
Assist families and guests during services with professionalism and compassion
Lead or assist with funeral processions
Deliver or retrieve documents and other required items

Customer Service & Administrative Duties

Serve as a first point of contact for clients, visitors, and service providers
Answer incoming phone calls and emails professionally and empathetically
Assist walk-in clients and direct inquiries appropriately
Maintain accurate client and service records
Coordinate schedules for services, interments, and meetings
Prepare service materials, programs, and related documents
Ensure reception and public areas remain clean and welcoming
Assist with inventory and supply management

Training & Licensing

No previous cemetery or funeral home experience is required.

The successful candidate will receive:

On-the-job training
Industry mentorship
support as required to obtain and maintain sector the required provincial sector licensing

Recruitment Process

As part of our recruitment and selection process, applications may be reviewed and screened using artificial intelligence (AI)-assisted tools in combination with human review and evaluation.

Shortlisted candidates may also be asked to complete additional screening, aptitude, behavioural, or skills-based assessments relevant to the position.

To Apply

Please submit a resume and covering letter to the attention of:

Craig Boals, General Manager
Cataraqui Cemetery and Funeral Services

Only candidates selected for interviews will be contacted.

Applicants must be legally entitled to work in Canada.
Artificial intelligence (AI) may be used to assist in the screening and evaluation of applicants as part of the hiring process.
Cataraqui Cemetery and Funeral Services is committed to providing accommodation in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Accommodations are available upon request for applicants participating in the recruitment process.

Job Types: Full-time, Permanent

Pay: $19.75 per hour

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Are you able to report to work outside regular business hours on short notice when scheduled on-call?
Do you currently have any restrictions that would prevent you from participating in rotating on-call coverage, removals, or Saturday interments?
Are you comfortable working around deceased persons and participating in transfers, funeral services, and interments?
This role includes discussing funeral, cemetery, cremation, and memorial products and services with families. Are you comfortable working in a professional sales and consultation environment?
In 150-200 Words please explain what interests you most about this specific role and why do you feel you would be a good fit for our organization?
This role includes working around or handling deceased persons. Are you comfortable with this?
This position includes rotating evenings, weekends, holidays, and on-call responsibilities. Are you able to maintain full scheduling flexibility as required by the bereavement sector?
Do you currently have any pre-planned absences, travel commitments, or scheduling limitations within the first six months of employment that may affect your availability for training, on-call scheduling, or regular attendance requirements of this position? Yes or No

Licence/Certification:

Ontario G class driver's License (required)

Work Location: In person

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