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Court and Client Representative (irregularly scheduled hours and on-call contracts)

Ministry of the Attorney General
Ottawa, ON

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Détails du poste

Temporaire

Avantages

Assurance Dentaire
Programme d'Aide aux Employés

Compétences

Bilingue
Français
Service à la clientèle
Anglais
Bases de données
Caisse
Sens de l'organisation
Dactylographie
Compétences en communication

Description complète du poste

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Apply By: Tuesday, June 30, 2026 11:59 pm EDT

Court and Client Representative (irregularly scheduled hours and on-call contracts)

Job ID:

224642

Posting status:

Open

Organization:

Ministry of the Attorney General

Division:

Court Services

City:

Alexandria, Belleville, Brockville, Cornwall, Kingston, L'Orignal, Morrisburg, Napanee, Ottawa, Pembroke, Perth, Picton

Position(s) language:

Both English and bilingual

Job term:

2 Temporary - multiple vacancies for up to 6 months

Job code:

10OAD - Office Administration 10

Salary:

$29.53 - $34.75 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Take pride in serving the public and delivering accessible, fair and timely court services

Experience the justice system from the inside. You'll play a key role in ensuring the courts run smoothly and serve as an essential contact between the legal system and your community.

We regularly hire for on-call and irregularly scheduled positions for contracts lasting up to 6 months. After the contract, you can apply for longer-term employment in a similar role.

This job posting stays open based on what we need, so it might close at any time.

How to apply

To apply, do not follow the “How to apply” section at the end of this posting. Instead:
1. Make sure you meet the job's requirements.
2. Fill out the Court Services Application form.

No resume or cover letter is needed right now. If you are selected to move forward, we'll contact you for more details.

Work schedule

This position is for irregularly scheduled hours, and you may be called in as needed. You may work 0 to 36.25 hours per week. The average at many sites is 20-30 hours per week.

Work site

This is an on-site (not remote) position. If you're not familiar with the location, please check a map to make sure you are okay with the commute.

How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

About the job

Working in court administration is dynamic and exciting – every day is different. You can expect to:

work with and support judges, lawyers, the public and justice system participants
work both in the courtroom and at the court office
manage court records, receive and draft court documents and review legal documents
support online, hybrid, and in-person hearings and use court recording equipment
guide the jury selection process and manage court materials

Visit our Become a court and client representative page for more information on the role.

How to apply

What you bring to the team

Mandatory requirements

You can type at least 30 words per minute

Additional requirements
You may need to be:

available to work an irregular schedule, including on weekends and holidays
willing to travel to different courts by air or car
licensed to drive in Ontario

Technical skills

You can:

apply guidelines, procedures, policy, legislation and regulations to your work
adapt and learn new skills and digital processes
troubleshoot basic issues with computer equipment and seek technical support when necessary
host court proceedings using online meeting software
search for information and enter data in computer programs and databases

Communication and client service skills

You can:

provide exceptional customer service
communicate confidently and effectively when you write and speak
work with complex information and explain it clearly to the public
pay close attention to detail when completing written tasks

Problem solving and judgement skills

You can:

take initiative to identify issues and recommend or implement solutions
apply good judgement in challenging situations
be discreet and keep sensitive information private

Planning and organizational skills

You can:

prioritize tasks to meet deadlines and adjust when plans change
work on your own or with a team

Cash/Payment skills

You can:

use a cash register to receive payments
calculate fees, collect and balance daily transactions
complete a daily record of received payments

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

What we offer

We offer a unique opportunity to make a real difference in people's lives, working both in and out of the courtroom.
You will be joining a team of more than 3,000 frontline staff members and managers across the province, committed to professionalism, collaboration and innovation.
You will enjoy a friendly and cooperative work environment, career growth opportunities, and on-the-job training.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
a modern, friendly and accessible physical work environment
many employee networks offering support for and education about underrepresented groups

This role comes with the option to participate in a comprehensive compensation and benefits package that includes:

a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
group health, dental, life and disability benefits
an Employee and Family Assistance Program, which provides confidential counselling services

To apply, do not follow the “How to apply” section at the end of this posting. Instead:
1. Make sure you meet the job's requirements.
2. Fill out the Court Services Application form.

This job posting stays open based on what we need, so it might close at any time.

Additional information:

Apply by:

Tuesday, June 30, 2026 11:59 pm EDT

Position details:

1 English Temporary - Irregular On-Call, duration up to 6 months, 15 Bridge St W, Belleville, East Region or 44 Union St, Picton, East Region or 5 Court St, Kingston, East Region or 279 Wellington St, Kingston, East Region or 469 Montreal St, Kingston, East Region or 41 Dundas St W, Napanee, East Region or 41 Court House Sq, Brockville, East Region or 43 Drummond St E, Perth, East Region or 29 Second St W, Cornwall, East Region or 59 Court St, L'Orignal, East Region or 161 Elgin St, Ottawa, East Region or 297 Pembroke St E, Pembroke, East Region or 8 5th St, Morrisburg, East Region, Criminal Record and Judicial Matters Check
1 Bilingual English/French Temporary - Irregular On-Call, duration up to 6 months, 29 Second St W, Cornwall, East Region or 110 Main St N, Alexandria, East Region or 161 Elgin St, Ottawa, East Region or 59 Court St, L'Orignal, East Region or 8 5th St, Morrisburg, East Region, Criminal Record and Judicial Matters Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3

Category:

Legal Services

Posted on:

Friday, December 20, 2024

Note:

This ad is also available in French.
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
This posting will be used to create a list of qualified candidates to fill ongoing, on-call opportunities.
o NOTE: this is not a competition under Article 6 of the OPSEU collective agreement and will only be used to fill short-term vacancies of less than 6 months in duration.
o Candidates who are interested in securing longer-term employment must apply as opportunities are posted.

How to apply:

You must submit your application using only one of the methods identified below.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Be sure to quote the Job ID number for this position.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to:

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.

Strengthening Ontario, together

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customer relations emplois - kanata, on

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer relations (kanata, on)

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Court and Client Representative (irregularly scheduled hours and on-call contracts)

Take pride in serving the public and delivering accessible, fair and timely court services

How to apply

Work schedule

Work site

How we support diversity, inclusion and accessibility

About the job

How to apply

What you bring to the team

Mandatory requirements

Technical skills

Communication and client service skills

Problem solving and judgement skills

Planning and organizational skills

Cash/Payment skills

Don't meet every qualification?

What we offer

Additional information:

How to apply:

Information collection notice