Customer Services Representative
Department: Transportation & Fleet
Location: 8470 Keele St, Concord ON
Shift: 8 am to 4:30 pm or 8:30 to 5 pm, Monday to Friday
Job Type: Permanent, Full-time
Expected Salary: $48,000 - 55,000 Range
The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements.
This job posting reflects an existing vacancy within the organization. The position is active and intended to be filled as part of our current staffing needs.
Here’s what we do…
CMI sources and processes recycled ferrous and non-ferrous metals across North America and ensure they do not end up in a landfill or go to waste. Our recycling stream ensures that all the ferrous and non-ferrous metals that enter our yards will create something new again!
Summary
The CSR provides exceptional service to both internal and external customers. In this role, you will coordinate material pickup requests, create work orders and ensure customer inquiries and concerns are addressed in a timely and professional manner.
Key Responsibilities
- Deliver exceptional customer service and respond promptly to customer inquiries by phone and email
- Coordinate and schedule transportation requests, ensuring accuracy and timely communication
- Work closely with dispatch, drivers, customers, and external carriers to resolve issues and provide updates
- Manage transportation-related documentation, charges, carrier rates, and ticket processing
- Maintain customer schedules, work instructions, and operational records
- Support bin tracking, dispatch activities, reporting, and general transportation administration
- Provide backup support for the Logistics Administrator and assist with other duties as required
- Prepare reports and perform additional administrative tasks as assigned
Working Conditions while performing the job:
- The position is performed in an office environment.
Skills/Knowledge/Experience required to perform the job:
- High school diploma required; post-secondary education is an asset
- Previous customer service, logistics, or administrative experience preferred
- Strong communication and customer service skills
- Proficient in Microsoft Office, particularly Word and Excel
- Accurate data entry and keyboarding skills
- Highly organized with strong attention to detail
- Able to prioritize, multitask, and work effectively in a fast-paced environment
- Eager to learn and adapt to changing business needs
- Comfortable working under tight deadlines and managing urgent requests during peak periods
A Few Super Cool Things About Us
- We grow people, not just the business. Whether you’re early in your career or ready for your next step, we invest in development, mentorship, and real opportunities to advance
- Our culture is built on “we before me.” Collaboration, trust, and respect aren’t just words here. They shape how we work every day
- Leadership that’s real and approachable. Our leaders are hands-on, transparent, and focused on continuous improvement, not hierarchy or ego
- A fast-moving environment where you won’t be bored. If you like variety, problem-solving, and being challenged, you’ll feel right at home
- Diverse, inclusive, and people-focused. We value different backgrounds, perspectives, experiences and we believe that’s what makes our teams stronger
- Safety comes first. Always. We are deeply committed to the health, safety, and well-being of our people and the communities we serve
Compliance & Transparency
In accordance with Ontario’s pay transparency requirements, interviewed candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable).
Use of Artificial Intelligence
We may use artificial intelligence tools to assist in screening and assessing applications for this role. All hiring decisions are made by our Talent Acquisition team.
At CMI we are committed to fostering an inclusive equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported. We are committed to working with and providing reasonable accommodation to applicants with disabilities where feasible. We thank all applicants for their interest; only those selected for an interview will be contacted.
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