4 meilleures offres (guest service agent, emerald park, sk) (à pourvoir)

Guest Service Agent
InnVest Hotels GP Ltd —Regina, SK
- Heures supplémentaires
- Service à la clientèle
- Hôtel
- Diplôme d'études secondaires
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Guest Service Agent - Full Time (Weekends Required)
DoubleTree by Hilton Hotel & Conference Centre Regina —Regina, SK
- De 16,39 $ à 17,15 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Microsoft Office
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 9 jours
Front Desk Agent
Planet Lazer —Regina, SK
- 16,25 $ de l’heure
- Temps partiel
- Microsoft Word
- Google Suite
- Service à la clientèle
Postuler rapidement
il y a 10 jours
Front Desk Agent
Hurst Hospitality Inc. —Regina, SK
- De 15,91 $ à 19,58 $ de l’heure
- Temps plein
- Service à la clientèle
- Anglais
- Réception
- Assurance Invalidité
- Assurance Dentaire
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il y a 10 jours

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Guest Service Agent - Sheraton Fallsview Hotel
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Part Time Guest Service Agent (Weekends Only)
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You'll handle incoming calls, take messages, and deliver them promptly. As our Guest Services Agent, you'll greet guests warmly during check-ins, assign rooms…
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (emerald park, sk)

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Guest Service Agent

InnVest Hotels GP Ltd
Regina, SK

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Détails du poste

Temps partiel

Compétences

Service à la clientèle
Diplôme d'études secondaires
Compétences en informatique
Dactylographie

Description complète du poste

Primary Responsibilities:

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.

Checks guests out of the hotel; processes customer payments according to established policies and procedures.

Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Books guest reservations or coordinates with reservation center.

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.

Issues, controls and releases guest safe-deposit boxes.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

Follow hotel safe work procedures and policy, including the use of personal protective equipment.

Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

Report all injuries or illnesses to a supervisor or manager immediately.

Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

Internal: Engineering: To relay guest needs for service.

Accounting: To seek credit approval for payment processing.

Housekeeping: To verify room availability.

External: Hotel guests: To sell and provide customer service; to resolve problems.

Transportation Companies: For guest transportation, Lost Bags,

distressed Passengers

Local Businesses: To provide information for guest; develop relationships

Education/ Experience: High School diploma or equivalent and some customer service experience.

Certification and/or License Requirement: None.

Skills:

Interpersonal skills Computer skills Typing

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment. May be asked to work overtime.

Guest Service Representative

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often.

Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports.

Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

Organizational Structure:

Reports to: Front Office Supervisor, Front Office Manager, Front Desk Manager, Guest Service Manager

Job title also known as: Front Office Agent, Front Desk Agent

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guest service agent emplois - emerald park, sk

Guest Service Agent

Guest Service Agent - Full Time (Weekends Required)

Front Desk Agent

Front Desk Agent

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