MADISON COMMUNITY SERVICES
POSITION DESCRIPTION
POSITION TITLE : OVERNIGHT SUPPORT WORKER – 81 WILSON PARK PROGRAM (FULL TIME – 1 YEAR CONTRACT) 02 POSITIONS AVAILABLE
REPORTS TO : PROGRAM MANAGER - 81 WILSON PARK PROGRAM
HOURLY SALARY : $24.98
ABOUT MADISON :
Madison Community Services is a non-profit organization dedicated to promoting independence, health, recovery, and community integration for individuals living with mental health challenges. We achieve this through the delivery of client-centered, recovery-oriented case management, supportive housing, and a wide array of mental health and settlement services.
Madison is committed to achieving high standards of care that are evidence-based, client-centered, recovery-focused, and aligned with Accreditation Canada's standards. We are dedicated to continuously improving our quality of services through measurable outcomes and performance indicators.
POSITION SUMMARY:
Reporting to the Supportive Housing Program Manager, the Overnight Support Worker provides residential support to clients on-site during weekdays from 10pm to 6am and 11pm to 7am. The Worker is responsible for providing a safe and secure setting and recovery-oriented support for clients.
While this position reports to the Program Manager, direction and support may also be provided to this position by the Madison management team on matters pertaining to Residential Tenancy Act responsibilities, funding and financing or other related matters.
This position supports the organizational mission by facilitating client recovery and wellness through evidence-based, trauma-informed, and person-centered care. The role also supports the achievement of quality improvement objectives and accreditation compliance, particularly in the areas of safety, continuity of care, and client experience.
DUTIES, RESPONSIBILITIES, AND RELATED TASKS
1. Organizational
- Comply with Madison’s policies, standards, guidelines and procedures.
- Encourage and support clients (in coordination with Personal Support Workers) to maintain a clean apartment.
- Report health and safety concerns to management to ensure all staff work in a safe and supportive environment.
- Work from a recovery framework to support the organization in achieving the organization’s mission, through advocacy, education and the provision of a broad range of community based and housing support services.
2. Support Functions
- Provide supervision and support to residents on the overnight shift.
- Assist residents on an individual basis with maintaining their goals, respecting their rights and being present in their homes.
- Provide individual support such as crisis intervention, dispute resolution and other supportive intervention. This may include mental health support, calling for medical assistance / calling 911 if needed.
- Work safely and report any work safety concerns to management.
- Follow Madison’s policies with respect to infection control and pest control.
- Ensure that equipment, inventory and supplies are maintained and protected.
- Use client-centered communication approaches in accordance with accreditation standards for therapeutic relationships, equity, and dignity.
3. Community Support Functions
- Participate in the case management process by supporting assessment of client needs and abilities through information obtained from the client, his/her informal supports and the referral source, utilizing agency and/or funder tools.
- Assist case managers in developing a comprehensive individualized plan, which incorporates client’s goals, values and identifies all skills, resources and service requirements.
- Provide information and strategies for health promotion and prevention.
- Liaise with case manager/support network regarding client needs.
4. Administrative
- Document property related issues and inform management.
- Provide reports as required, both written and verbal
- Maintain a communication log to inform colleagues of any issues or trends.
- Document interactions with clients and groups utilizing Pirouette.
- Maintain client files onsite in a secure location.
- Support the development and implementation of up-to-date crisis plans for all client-tenants and ensure immediate access at all times.
- Ensure compliance with documentation and privacy standards outlined in accreditation guidelines (e.g., record security, timely documentation, client confidentiality).
5. Community Relations
- Maintain community relations and partnerships within the community that will benefit clients.
- Represent the mission, values and philosophy of Madison in the community including particular networks or meetings as requested.
6. Professional Development
- Set annual performance and professional development goals.
- Participate in regular supervision with Program Manager.
- Attend relevant workshops and other in-service events as approved.
- Participate in agency internal consultations and committees as requested.
- Become fluent in Madison’s policies, procedures, standards and guidelines of operation.
- Maintain awareness of evolving best practices and contribute to continuous quality improvement as required for accreditation and service excellence.
7. Other
- Performs other job-related duties as assigned by the Program Manager or other management team members as appropriate.
- Work independently and as part of a team.
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Developmental Service Worker/Social Service Worker or equivalent, with one-year relevant experience.
- Awareness of and sensitivity to the philosophies of supports and services with people who have mental health and/or developmental disabilities as well as physical health challenges.
- Excellent written and verbal communication skills, organizational skills, initiative and respect for confidentiality.
- Vulnerable Sector Background Check/Clearance required.
- Commitment to excellence in support and services.
- Experience supporting people who have mental health and/or developmental disabilities as well as physical health challenges.
- Current CPR and First Aid certificate or willing to complete prior to commencement of employment.
- Demonstrated understanding, and commitment to, integrating the Madison Community Services /Supportive Housing Program and values into practice, service and relationships.
- Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation.
- Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong interpersonal skills, tact, sensitivity and build strong internal relationships.
- Life Skills Certification an Asset.
- Commitment to meeting Quality Improvement and Accreditation KPIs, including client safety, medication management (as applicable), access to services, and client feedback integration.
KEY PERFORMANCE INDICATORS (KPIs)
This position contributes to Madison’s organizational scorecard through:
- Client Goal Achievement – % of clients meeting individualized service plan goals
- Housing Stability – # of days housed; tenancy retention rate
- Client Satisfaction – Quarterly survey scores and feedback implementation
- Service Accessibility – Waitlist times and timely intake measures
- Health Outcomes – Reduction in ER visits, hospitalization rates, and crisis calls
- Compliance – Adherence to documentation, safety, and privacy standards as per accreditation guidelines
WORKPLACE ENVIRONMENT
81 Wilson Park program operates in a high-support housing environment. Staff should expect exposure to second hand smoke, substance use, and varied client behaviors related to mental health and/or developmental challenges.
HOURS OF WORK
- Monday to Friday (subject to operational needs)
----------10.00pm to 6.00am
----------11.00pm – 7.00am.
- Ability to work in high-demand, crisis-responsive environments is essential
- Travel between Madison program sites and community locations may occasionally be required
Staff may be required to support emergency responses and critical incidents outside regular duties Madison Community Services reserves the right to modify job duties and responsibilities based on operational requirements.
COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION
Madison Community Services is an equal opportunity employer committed to building an inclusive, accessible, and equitable workplace. We strongly encourage applications from individuals who identify as Francophone, BIPOC, Indigenous, LGBTQ2S+, persons with disabilities, and newcomers. Accommodation is available throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
COMMITMENT TO QUALITY AND ACCREDITATION STANDARDS
This role is integral to Madison’s ongoing commitment to quality care and meeting the Accreditation Canada Qmentum standards related to:
- Client-centered service delivery
- Cultural competence and safety
- Staff training and supervision
- Performance measurement
- Risk management and continuous quality improvement
We encourage all applicants to review Madison’s website to learn more about us at www.madisoncs.org
Applicants are requested to submit their resume and cover letters to [email protected] expressing their interest in the position on or before June 22nd 2026.
We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
Pay: $24.98 per hour
Work Location: In person
