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IT Security Coordinator
CAA SCO Systems & Services Inc —Thornhill, ON
- De 19,62 $ à 30,92 $ de l’heure
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
- Bourses d'Études
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IT Security Coordinator

CAA SCO Systems & Services Inc
Thornhill, ON

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Détails du poste

Avantages

Programmes de Bien-être
Bourses d'Études

Compétences

Microsoft Powerpoint
Microsoft Word
TCP
Microsoft Excel
Systèmes d'exploitation
Microsoft Outlook
Informatique
Service à la clientèle
SAP
LAN
Études postsecondaires
Visio
Windows
Soutien technique
Microsoft Office
ITIL
Technologies de l'information
TCP/IP
Microsoft Project
Citrix
Compétences en communication
Active Directory
Gestion du temps
Technologie de l'information
VPN

Description complète du poste

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What you will do:

Provide technical support for clients via phone and the self-service portal and accurately record a detailed description of the issue at hand
Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident and problem escalation
Identify, investigate and resolve PC, Laptop, Mobile Device and Printer problems
Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity and data recovery
Educate users on how to use systems and applications more efficiently
Perform operational runs and System Center alert monitoring
Document and maintain Service Desk procedures
Various projects as assigned by Management
Work rotational weekend and evening shifts as required.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who you are:

Post Secondary education or Diploma in computer science or Information Technology
A minimum of two years experience within a customer service oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
Strong written and oral communication skills
Excellent time management, analytical and problem-solving skills
Ability to work effectively and productively within a team environment
Knowledge of ticketing management systems
Knowledge of PC, laptop, BlackBerry, iPhone and printer hardware and software
Proficient in MS Office 365 & 2016 (Outlook, Excel, Word, Power Point), MS Visio, MS Project and Internet Explorer
Experience with Citrix, Active Directory and SAP
Experience with Windows 10 desktop and server operating systems, remote diagnostic and problem resolution
Experience with TCP/IP, VPN, and basic commands from the command prompt
Ability to provide technical support for LAN and WAN networks, and troubleshoot hardware and software (routers, switches, hubs, etc.)
Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident & Problem Management and Change Management)
Available to work varied shifts within a 24/7 environment

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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IT Security Coordinator

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