25 meilleures offres (senior customer service, calgary, ab) (à pourvoir)

Team Lead Customer Service
Sealweld Industrial Materials Canada —Calgary, AB
- De 80 000 $ à 100 000 $ par an
- Heures supplémentaires
- Service à la clientèle
- Systèmes PGI
- Anglais
- Assurance Invalidité
- Assurance Dentaire
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Senior Merchandiser
Best Buy Canada —Calgary, AB
- Embauche urgente
- Pas d'expérience requise
- Heures d'arrivée et de départ flexibles
Administrative Support III
Alberta Precision Labs —Calgary, AB
- De 24,97 $ à 30,34 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
il y a 5 jours
Senior Administrator
Arrow Transportation Systems Inc. —Alberta
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Excel
- Service à la clientèle
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
il y a 14 jours
Sr. Account Manager
ATTA Elevators —Calgary, AB
- Temps plein
- Vente
- Déplacements à prévoir
- Construction et rénovation
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 2 jours
Director, Client Services & Security Operations (Guardteck)
Guardteck Security —Calgary, AB
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Senior Yard Associate
Mountain View Building Materials —Calgary, AB
- De 28 $ à 30 $ de l’heure
- Temps plein
- Microsoft Excel
- Chariot élévateur
- En présentiel
- Assurance Invalidité
- Assurance Dentaire
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Senior Client Service Advisor, Treasury
Royal Bank of Canada —Calgary, AB
- Temps plein
- Manipulation d'argent
- Compétences en communication
- Gestion du temps
il y a 6 jours
Team Lead Customer Service
Flowchem —Calgary, AB
- Heures supplémentaires
- Service à la clientèle
- Systèmes PGI
- Microsoft Office
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Director, Account Management (Canada Remote)
JETNET LLC —Calgary, AB
- 135 000 $ par an
- Temps plein
- Vente
- Esprit d'analyse
- Gestion d'équipe
- Assurance Dentaire
- Congés payés
Senior Manager, Client Services
Light & Wonder —Calgary, AB
- Temps plein
- Azure
- Informatique
- PMP
Senior Administration Agent
National Bank of Canada —Calgary, AB
- Temps plein
- Service à la clientèle
- Anglais
- Expérience administrative
- Programmes de Bien-être
- Programme d'Aide aux Employés
Senior Account Executive
Hitachi Solutions —Calgary, AB
- De 97 500 $ à 160 000 $ par an
- Temps plein
- Télétravail
- Informatique
- Azure
- Informatique
- Assurance Dentaire
- Congés payés
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Dual Senior Group Sales Executive
Marriott International, Inc —Calgary, AB
- De 87 000 $ à 138 000 $ par an
- Temps plein
- Vente
- Marketing
- Hôtel
Sr. Technical Project Manager - Client Service Delivery
DataVisor —Calgary, AB
- De 120 000 $ à 170 000 $ par an
- Temps plein
- Télétravail
- Informatique
- Ingénierie
- Baccalauréat
- Congés payés
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Sr. Talent Acquisition Specialist - Power Systems Technical Recruiting
RESA POWER —Calgary, AB
- De 104 000 $ à 117 000 $ par an
- Télétravail
- Esprit d'analyse
- Baccalauréat
- Recrutement
- Congés payés
Postuler rapidement
il y a 1 jour
VP Product, Customer Growth & Experience
Neo Financial —Calgary, AB
- Temps plein
- Gestion de produits
- Congés payés
- Assurance Vie
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Head of Accounts
Orium —Calgary, AB
- De 130 000 $ à 160 000 $ par an
- Télétravail
- Logiciels de GRC/CRM
- Vente
- Leadership
Postuler rapidement
BILINGUAL SENIOR BUSINESS PROJECT MANAGER (HYBRID)
Green Shield —Calgary, AB
- De 94 406 $ à 142 069 $ par an
- Bilingue
- PMP
- Anglais
Senior Support Enablement Specialist
Fullscript —Calgary, AB
- De 60 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Compétences en communication
- Congés payés
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il y a 14 jours
Director - Retail Petroleum
Calgary Co-Op —Calgary, AB
- Temps plein
il y a 1 jour
Senior Associate, International Private Client Services
Andersen —Calgary, AB
- Temps plein
- Travail hybride
- Esprit d'analyse
- Baccalauréat
- Comptabilité
- Assurance Dentaire
- Programme d'Aide aux Employés
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Retail Strategy Senior Manager
Accenture —Calgary, AB
- De 156 700 $ à 328 900 $ par an
- Temps plein
- Marchandisage
- Analyse de données
- Anglais
il y a 5 jours
Senior Manager, Solutions Architecture - Genesys CCaaS
TELUS Digital —Calgary, AB
- De 224 000 $ à 254 000 $ par an
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Informatique
- Vente
Senior Manager, Digital Marketing & Web Experience
NRG —Calgary, AB
- Heures supplémentaires
- Travail hybride
- Informatique
- Esprit d'analyse
- Déplacements à prévoir
Postuler rapidement
il y a 7 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior customer service (calgary, ab)

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Team Lead Customer Service

Sealweld Industrial Materials Canada
Calgary, AB

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Détails du poste

Temps plein

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Invalidité
Assurance Dentaire
Congés payés
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Service à la clientèle
Chaîne d'approvisionnement
Systèmes PGI
Pétrole et gaz
Anglais
Microsoft Office
MRP
Diplôme d'études secondaires
Baccalauréat
Sens de l'organisation
Affaires
Diplôme d'associé
Leadership
Gestion logistique
Compétences en communication

Description complète du poste

Company Overview:

We are a provider of high quality, cost-effective valve lubricants primarily for the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.

About the Role

This position is responsible for providing exceptional customer support by processing orders, addressing customer inquiries, and resolving issues in a timely and professional manner to ensure customer satisfaction and retention. The Sr. Customer Service Representative (CSR) will work closely with the Sales and Operations teams to ensure customer satisfaction and efficient order fulfillment.

As a senior member of the customer service team, this role provides day-to-day guidance, support, and oversight to peers, helping to drive consistency, quality, and adherence to processes. The position acts as a key point of contact for escalations, supports onboarding and training of new team members, and contributes to continuous improvement initiatives across customer service operations.

Internally this position will have the title of Sr. Customer Service Representative.

Principal Duties and Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
Provide day-to-day guidance and direction to Customer Service team members, promoting consistency in processes and service delivery
Act as the primary escalation point for complex customer issues and support timely resolution
Support onboarding and training of new team members, including systems, processes, and best practices
Monitor team workflows and help ensure service levels and response times are consistently met
Identify recurring issues, training gaps, and process inefficiencies, and recommend improvements to leadership
Lead or support process improvement initiatives to enhance customer service operations
Process customer orders and manage the full order lifecycle, including entry, confirmation, tracking, and post-delivery follow-up
Maintain strict adherence to documentation standards to support customs clearance and regulatory compliance
Act as a key liaison between Sales, Operations, Logistics, and Finance to ensure alignment and prevent errors
Assist in resolving customer complaints, claims, returns, and exchanges
Provide basic technical support and accurate product and service information to customers
Maintain accurate records of customer interactions and transactions for reporting and analysis
Generate and distribute customer reports and support invoicing and billing processes as needed

Qualifications

Education

High School Diploma or equivalent required
Associate or Bachelor’s Degree in Business Administration, Supply Chain, or a related field preferred.

Experience

Minimum 3–5 years of experience in customer service, order processing, or a related role
3+ years of demonstrated leadership experience, including providing guidance, training, or informal oversight to team members
Experience in the manufacturing or oil & gas industry is a plus
Prior experience working with ERP/MRP systems preferred

Certificates, Licenses, and Registrations

Certified Customer Service Professional (CCSP) an asset.

Skills and Abilities / Core Proficiencies

All Company Core Proficiencies as well as the following job specific competencies:

Strong communication skills, both verbal and written
Demonstrated leadership capability with the ability to guide, support, and influence team members without direct authority
Strong decision-making and problem-solving skills, particularly in handling escalations
Ability to provide coaching, training, and knowledge sharing to support team development
High level of accountability with ownership of both individual and team outcomes
Excellent customer service skills with strong attention to detail and accuracy
Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment
Strong organizational skills with a focus on data accuracy and documentation compliance
Ability to collaborate effectively with cross-functional teams
Proficiency in Microsoft Office Suite and customer service-related systems

Physical Requirements

The physical requirements for this job include the ability to sit for extended periods while using a computer. There may also be occasional lifting of office supplies or small packages up to twenty-five (25) lbs. Additionally, the role involves the ability to engage in repetitive tasks, such as data entry.

Work Conditions

The position is office-based with occasional interaction with warehouse or operations teams. The work schedule follows standard business hours, with occasional overtime as needed. This role operates in a fast-paced environment that requires adaptability and responsiveness to customer needs.

Equal Opportunity Statement

It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status.

Disclaimer
The preceding job description is intended to provide information on the general nature and level of work to be performed by this position. It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job. At times employees are expected to perform other duties assigned by management that fall within the generally expected scope of this position.

Pay: $80,000.00-$100,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Are you willing to complete a drug and alcohol test, as well as a background check before being hired?

Experience:

Customer service: 3 years (required)
Leadership: 3 years (required)

Language:

English (required)

Work Location: In person

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