10 meilleures offres (call centre manager, alberta) (à pourvoir)

Call Centre Manager
splitsville —Calgary, AB
- Jusqu’à 70 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Dentaire
Sales Team Manager - Calgary
Neilson Financial Services —Calgary, AB
- De 75 000 $ à 90 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Vente
- Anglais
Postuler rapidement
Call Centre Supervisor
Trans Global —Edmonton, AB
- De 54 000 $ à 65 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Invalidité
- Assurance Dentaire
il y a 9 jours
Call Centre Supervisor
The Brick —Edmonton, AB
- De 54 000 $ à 65 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Invalidité
- Assurance Dentaire
il y a 9 jours
Call Centre Manager
Wood Automotive Group —Calgary, AB
- Temps plein
- Service à la clientèle
- Compétences en communication
- Programme d'Aide aux Employés
Postuler rapidement
il y a 1 jour
Workforce Management Manager, Customer Support
Fullscript —Calgary, AB
- De 90 000 $ à 105 000 $ par an
- Temps plein
- Télétravail
- Compétences en communication
- Congés payés
Postuler rapidement
il y a 6 jours
Customer Success Manager
Yard Dawgs Ltd. —Calgary, AB
- De 85 000 $ à 100 000 $ par an
- Temps plein
- Service à la clientèle
- Gestion d'équipe
- En présentiel
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
Manager, Customer Experience and Direct Sales
Alberta Motor Association —Calgary, AB
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Vente
Technical Support Supervisor
Canadian Fiber Optics Corp —Calgary, AB
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Service à la clientèle
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il y a 9 jours
Global Reservations Supervisor
Pursuit Collection —Calgary, AB
- Fins de semaine au besoin
- Travail hybride
- Hospitalité
- Hôtel
- Amélioration continue

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call centre manager (alberta)

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Call Centre Manager

splitsville
Calgary, AB

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Détails du poste

Temps plein

Avantages

Cotisation égale au RÉER
Assurance Dentaire

Compétences

Microsoft Powerpoint
Bilingue
Microsoft Word
Français
Microsoft Excel
Vente
Microsoft Office
Service aux visiteurs
Exigences d'affaires

Description complète du poste

The Why, the What and the Who...

Are you passionate about delivering exceptional customer service and leading high-performing teams?

Looking for a fast-paced environment where you can make a direct impact on both guest experience and results?

We’re looking for a Call Centre Manager to lead, coach, and motivate a team of Advisors to exceed KPIs and sales targets. In this role, you’ll oversee inbound guest interactions, deliver engaging training, monitor performance, and drive continuous improvement across systems, processes, and team development.

The Why...

Join Splitsville as a Call Centre Manager and in return you'll get:

3 weeks of vacation (increasing to 4 weeks after one year!)
Discounts on food and $1 bowling
Financial long service awards
Medical and dental benefits
RRSP matching plan
Mental health support benefits

The What...

Here’s some of what you can expect as part of the role…

This role operates any day from Monday to Sunday between the hours of 12:30pm – 9:00pm MDT

Answer inbound calls 50% of time and where necessary.
Train/coach/motivate a team of guest contact centre advisors, senior guest contact centre advisors to deliver against agreed KPIs and sales targets.
Ensure the Senior Advisors' responsibilities are completed daily
Embrace new systems and processes ensuring all team members are kept informed and properly trained for their roles.
To deliver fun and motivating new team member training when necessary.
Wholeheartedly support our sales and service mission by addressing any failings swiftly and managing team member levels according to business needs.
Monitoring and reporting on team performance daily.
Complete team member investigations / HR Meetings when necessary.
Deliver monthly reviews to all members of the team with clearly defined objectives.
To communicate information between centres and GCC team when relevant.
To ensure that all available sales opportunities are maximized to achieve the sales targets
Aim to always exceed guests’ expectations on every call.
To ensure all customer complaints are dealt with timely and to an exceptional standard
Managing all mailboxes daily making sure all guest contacts are dealt with in a timely fashion
Work towards achievement of KPIs and sales targets
Make sure all outbound campaigns have been exported from bloom reach with the correct phone preferences / lead management queues are effectively worked and within timescales.
Take ownership of the recruitment and onboarding process of team members, in line with our Employer Brand
Schedule and review new team member training on a regular basis
Ensure correct team levels are scheduled to achieve service levels using in-house systems and vacation requests are reviewed and agreed / declined based business requirements
Manage payroll costs effectively to ensure costs are within budgets and KPI’s set
Ensure payroll is completed daily/weekly with attention to detail

The Who…

The be a successful Call Centre Manager, you’ll have:

Experience in a contact centre role, at management level.
Previous contact centre sales experience
Bilingual in French as asset
Proficiency in MS Office – Word, Excel, PowerPoint
Passionate about delivering excellent guest service
Great relationship building skills
Confident and professional telephone manner
Motivated and enthusiastic, demonstrating a desire to over-achieve
Ability to work on own initiative
Be flexible and adaptable to different working situations
Be a committed team member
Great communicator
Target driven
Have a problem-solving attitude

This role operates any day from Monday to Sunday between the hours of 12:30pm – 9:00pm MDT

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.

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The Why, the What and the Who...

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