Operations Coordinator, Public Private Partnerships
Children's and Women's Health Centre
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Operations Coordinator provides technical and operational support through the coordination of contracts and operational documentation for the public private partnership (P3) management team; manages and coordinates document distribution, schedules formal communications with private partners, subcontractors and PHSA stakeholders; prepares and maintains comprehensive document control records and tracking mechanisms; tracks, monitors, and audits key performance indicators; monitors facility service levels, ensures compliance with the Project Agreement and participates on various committees and task groups.
What you’ll do
- Provide technical and operational support through the coordination of contracts and operational documentation for the P3 management team; provide control point for all key operational documents including communications from P3 partners, legal counsel and internal and external stakeholders; review incoming Requests for Information, Submittals, correspondence, reports, inquiries and instructions; determine requirements and refer matters as required to the appropriate PHSA stakeholder.
- Establish procedures and maintain comprehensive document control records; create and maintain tracking mechanisms for items including Requests for Information, Submittals and Work Requests; maintain relevant files and follow up to ensure that needed action has been taken; act as liaison in coordinating matters between the site management team, internal stakeholders and private partners.
- Draft, edit and format documents, such as responses to Requests for Information and Advices; forward to the appropriate person for approval; monitor processes and responses for compliance with the Project Agreement.
- Coordinate and maintain Project Agreement data and related changes over the life of the Agreement; ensure operations information is current and relevant.
- Track, monitor and audit key performance indicators within the Project Agreement; monitor facility service levels to ensure Project Agreement compliance, operational standards and client satisfaction levels are met; track, report and follow up on site operational issues and deficiencies; escalate issues to the General Manager as required.
- Liaise with the General Manager, internal stakeholders and private partners on meeting operational deliverable goals.
- Establish and maintain an effective network of relationships and influence so as to promote achievement of project objectives and / or resolution of issues; develop and maintain appropriate communication processes to ensure timely exchange of information with internal and external stakeholders; refer matters to appropriate staff as required and ensure appropriate follow up.
- Maintain an understanding of PHSA’s deliverables and commitments as set out in the Project Agreement; provide technical guidance as to compliance with those deliverables and commitments.
- Provide support to the General Manager in the planning and coordination of designated projects for the Teck Acute Care Centre; support consultation with relevant departments, preparation of project specifications, cost estimates, options analysis and recommendations on implementation; support the development of project plans; coordinate implementation with site stakeholders.
- Plan, coordinate and approve minor works requests; liaise with department leads, internal support services, P3 partner and / or external vendors to ensure changes are in compliance with Project Agreement,.
- Participate on various committees, teams and task groups.
- Participate on special projects and assignments as requested; perform research, collect and analyze relevant data and produce required reports.
What you bring
Qualifications
- A Diploma in Project Management, Building Technology or related discipline plus three (3) to five (5) years of recent related experience in project management support, real estate or facilities planning within a large complex organization, or an equivalent combination of education, training and experiences. Is aware of own assumptions, values, principles, strengths and limitations.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Children's and Women's Health Centre contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to work independently and in cooperation with others. Ability to organize, plan, prioritize, multi-task, and problem solve.
- Ability to work independently using initiative and judgment with little or no direction. Excellent written and verbal communications.
- Demonstrated ability to work under pressure and in a changing environment. Proven ability to develop and maintain effective working relationships with others both within and outside of the organization.
- Demonstrated working knowledge of project specific software, terms and methodologies.
- Knowledge of personal computers, including related word processing, spreadsheet and database management software applications.
- Physical ability to carry out the duties of the position.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary Full-Time (Until January 2028 or Until Return of Incumbent)
Salary Range: $63,484 - $91,259. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver BC V6H 2N9
Closing Date: Applicants accepted until position is filled
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 199800E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on June 11, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
