Training Coordinator (Hybrid)
Mississauga, Ontario, Canada
Survalent is seeking an organized and enthusiastic Training Coordinator to join our team. In this role, you will support the planning, development and administration of engaging training programs for customers, partners, and internal employees. Working closely with Subject Matter Experts (SMEs) and cross-functional teams, you will play an important role in ensuring the successful delivery of high-quality training programs and learning experiences. If you’re looking to grow your career in a leading software company serving the utility and energy industry, we want to hear from you.
Essential Functions:
Learning Management System (LMS) Administration
- Manage and maintain the LMS to ensure training courses, learning paths, assessments, certifications, enrollments, and learner access are accurate and up to date.
- Ensure LMS content and records are reviewed regularly to ensure alignment with current product, process, and business requirements.
Training Content Development & Multimedia Production
- Develop and maintain engaging training materials, including videos, tutorials, presentations, participant guides, job aids, and other learning resources.
- Apply instructional design best practices to translate technical information into effective learning content that drives knowledge retention and learner engagement.
Training Delivery Coordination
- Coordinate training schedules, guides, logistics, and supporting materials for virtual and in-person training event setup and execution
- Support facilitators and instructors before, during, and after training sessions to ensure successful learning experiences
Training Administration & Customer Support
- Manage training administration activities, including attendee registrations, payments, cancellations, and refunds
- Serve as a primary point of contact for training-related inquiries, providing excellent customer service to internal and external participants.
Department Communications & Support
- Triage incoming training department emails and route inquiries to the appropriate team members.
- Support ongoing communication initiatives related to training programs, updates, and announcements.
Documentation & Reporting
- Generate and distribute training department reports, dashboards, and performance metrics.
- Track attendance, course completion rates, learner satisfaction scores, and certification status.
- Maintain training records, communication templates, distribution lists, documentation, and audit requirements.
- Prepare reports and recommendations for management regarding training program effectiveness and utilization.
Other duties as required.
Education, Knowledge, Skills and Abilities
- Bachelor's Degree, Diploma, or equivalent experience in Education, Instructional Design, Business Administration, Communications, or a related field.
- 2+ years of experience in training coordination, learning administration, instructional design, or a related role.
- Experience with Learning Management Systems (LMS), virtual training platforms, and content authoring tools.
- Experience producing and editing training videos and multimedia learning resources.
- Strong organizational, project management, communication, and customer service skills.
- Proficiency with Microsoft Office applications, including PowerPoint, Word, and Excel.
- Experience with LMS administration, instructional design methodologies, and reporting/analytics tools is considered an asset.
- Experience with video editing software and supporting customer-facing training programs is considered an asset.
This is a full-time permanent position reporting to the Manager of Product Knowledge and Enablement. The salary range for this role is $55,000-$70,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume by selecting the link:
About Us:
Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.
Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We use AI tools to help streamline parts of our recruitment process, but every application is reviewed by a member of our team. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
