11 meilleures offres (training coordinator, canada) (à pourvoir)

Quality Assurance & Training Coordinator - 12-Month Secondment
OTIP Group of Companies (OTIP, Orbit, Curo) —À domicile
- Temps plein
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
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il y a 2 jours
Training Coordinator
Winpak Ltd —Winnipeg, MB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
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il y a 6 jours
Claims Training and Development Facilitator (12 Month Contract)) -
Allstate —Ontario
- De 58 000 $ à 108 000 $ par an
- Contrat
- Télétravail
- Bilingue
- Capacités de présentation
- SharePoint
- Bourses d'Études
il y a 2 jours
Corporate Education Coordinator - Temporary Full-Time (14 months)
Muskoka Algonquin Healthcare —Huntsville, ON
- Temporaire
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Bourses d'Études
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Workplace Learning Facilitator (Contractor)
Telus Health —Saskatoon, SK
- Temps partiel
- Anglais
- Maîtrise
- Éducation
il y a 3 jours
Lead Facilitator, Indigenous-specific Anti-racism Education - Provincial Health Services Authority (PHSA)
PHSA —Vancouver, BC
- De 88 990 $ à 127 923 $ par an
- Temps partiel
- Maîtrise
- Esprit d'analyse
- Recrutement
Workplace Learning Facilitator Affiliate
Telus Health —Regina, SK
- Temps partiel
- Anglais
- Maîtrise
- Éducation
Senior Leadership Facilitator
DUCA Financial Services Credit Union Ltd. —Toronto, ON
- De 80 494 $ à 100 617 $ par an
- Temps plein
- Microsoft Office
- Éducation
- Déplacements à prévoir
- Régimes de participation aux bénéfices
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Bilingual Seminar Facilitator
Telus Health —Ottawa, ON
- Temps plein
- Bilingue
- Anglais
- Maîtrise
Student Training Coordinator (Co-op)
Valard Construction —Edmonton, AB
- Temporaire
- Microsoft Word
- Traitement de texte
- Saisie de données
Postuler rapidement
5 h
Breaking Free From Family Violence Training Coordinator
Ontario Native Women's Association —Thunder Bay, ON
- De 56 400 $ à 69 405 $ par an
- Temps plein
- Travail hybride
- Certification RCR
- Microsoft Office
- Capacités de présentation
- Jours fériés payés
- Assurance Dentaire
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6 h

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Quality Assurance & Training Coordinator - 12-Month Secondment
OTIP Group of Companies (OTIP, Orbit, Curo) —À domicile
Assists the management team within the group home & auto division with the implementation of programs and new integration initiatives.
Postuler rapidement
il y a 2 jours
Training Coordinator
Winpak Ltd —Winnipeg, MB
Willingness to enroll or have completed the CACE program (Certificate in Adult Continuing Education) or relevant degree preferred.
Postuler rapidement
il y a 6 jours

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Senior Leadership Facilitator
DUCA Financial Services Credit Union Ltd. —Toronto, ON
Collaborate on training/facilitation needs assessment, design, and evaluation of leadership development experiences that accelerate readiness, strengthen…
De 80 494 $ à 100 617 $ par an
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Quality Assurance & Training Coordinator - 12-Month Secondment

OTIP Group of Companies (OTIP, Orbit, Curo)
À domicile

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Détails du poste

Temps plein | Contrat | Contrat à durée déterminée
Il y a 2 jours

Compétences

Bilingue
Français
Service à la clientèle
Anglais
Microsoft Office
Gestion de projet
Sens de l'organisation
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Gestion du temps

Description complète du poste

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do:
Reporting to the Manager, Shared Services, you’ll be responsible for training, monitoring, evaluating and coaching staff on call handling, call resolution and quality file management to provide optimum service to Orbit’s customers.

The core parts of your role will be to:

Conducts staff call observation and file audits on a scheduled basis to ensure service standards are met. This includes auditing files to ensure technical underwriting and internal process protocols (e.g., properly entering data, documentation, etc.) have been followed.
Provides department manager & broker with audit results to offer feedback, identify coaching opportunities and to develop individual performance plans.
Provides managers, with monthly audit reports. Based on the reports, makes recommendations to the managers on individual and departmental training requirements.
Creates and delivers targeted training presentations.
Onboard training of new employees (Systems, workflows, transaction audits).
Recognizes and motivates customer service and sales representatives to maximize performance.
Keeps customer information confidential to protect operations. Ensures staff audit summaries and action plans are filed appropriately.
Assists the management team within the group home & auto division with the implementation of programs and new integration initiatives.
Provides reports and call auditing to assist in complaint resolution.
Performs other duties within competence, as assigned.

Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:

A college diploma or equivalent insurance industry designation.
A minimum of three years’ experience in customer service or a contact center environment.
Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
Superior time management, project management and organizational skills to manage competing priorities.
Knowledge of Applied Epic, Carrier portals, Applied Rating Services and call-monitoring software applications.
Intermediate knowledge of Microsoft Office Suite applications.
The ability to fluently communicate in both English and French is an asset

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.

Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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training coordinator emplois - canada

Quality Assurance & Training Coordinator - 12-Month Secondment

Training Coordinator

Claims Training and Development Facilitator (12 Month Contract)) -

Corporate Education Coordinator - Temporary Full-Time (14 months)

Workplace Learning Facilitator (Contractor)

Lead Facilitator, Indigenous-specific Anti-racism Education - Provincial Health Services Authority (PHSA)

Workplace Learning Facilitator Affiliate

Senior Leadership Facilitator

Bilingual Seminar Facilitator

Student Training Coordinator (Co-op)

Breaking Free From Family Violence Training Coordinator

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