Job Overview
We are seeking a dynamic and experienced Hair Salon Manager to lead our team and ensure an exceptional client experience. The ideal candidate will possess strong leadership skills, a passion for hair styling, and a commitment to maintaining a welcoming and professional salon environment. This role involves overseeing daily operations, managing staff, and delivering outstanding customer service to build client loyalty and drive business growth.
Duties
- Supervise and coordinate the daily activities of the salon team, including stylists, front desk staff, and assistants
- Provide excellent customer service by addressing client needs, scheduling appointments, and ensuring satisfaction
- Perform hair styling services as needed and assist team members with technical expertise
- Maintain high standards of sanitation and cleanliness in accordance with health regulations
- Upsell retail products and promote special services to enhance client experience and increase sales
- Manage front desk operations, including appointment booking, payment processing, and client check-in/out
- Train new staff members on salon procedures, customer service standards, and product knowledge
- Monitor inventory levels and order supplies as necessary to ensure smooth operations
- Handle client concerns or complaints professionally to maintain a positive reputation for the salon
Experience
- Proven experience in hair styling with a strong portfolio of work demonstrating technical skills
- Previous management or supervisory experience in a salon or similar service environment preferred
- Excellent customer service skills with the ability to communicate effectively with clients and team members
- Knowledge of sanitation standards and best practices within a salon setting
- Ability to upsell retail products naturally while providing personalized recommendations
- Strong organizational skills with the ability to manage multiple tasks efficiently at front desk operations
- Effective communication skills to lead staff meetings, train team members, and resolve client issues confidently
Pay: $22.00-$26.00 per hour
Work Location: In person
