About Us
At Coronation Recognition, we believe every achievement deserves to be celebrated with style. For over 10 years, we’ve been crafting custom awards that honor milestones, inspire pride, and leave a lasting impression. From elegant trophies to personalized plaques, our team combines expert craftsmanship with a passion for detail to bring your vision to life. Our commitment to quality materials, innovative design, and exceptional service ensures every piece we create is as unique as the moment it celebrates.
Coronation Recognition Group brings together three product lines: Coronation Awards, Centaur Ribbons, and LED Print & Sign, with a shared mission: to recognize one billion people, pets, and organizations around the world. Every award we create is part of that.
About you
We've become the go-to recognition partner across the Lower Mainland, and we're still growing. We build roles with people, not for them. Your voice matters here, with our clients and with us.
You’re someone who takes pride in doing things well, already knows how clients would like to be treated, and brings that standard with you from day one. You understand the nuances of working with clients, when to push, when to give, and how to read the long-term value of a relationship. Industry experience in awards or recognition isn’t required, but a sharp eye for detail, genuine care for getting things right, and the instinct to represent a brand well are.
You’ll work closely alongside our Client Services Specialists, gaining hands-on exposure to the full range of what we do, from client inquiries and order coordination to account management.
What You’ll Do
As a Client Services Coordinator within our Coronation Awards division, you will:
- Handle incoming phone, email, and walk-in client inquiries with professionalism and warmth
- Manage client accounts and build lasting relationships through attentive, proactive service
- Process inbound orders accurately and promptly through HubSpot and our internal order management system
- Send order confirmations and ensure all details are captured correctly
- Provide quotes to customers based on project requirements
- Communicate with production to ensure order accuracy and smooth fulfillment
- Explain our award-making process and product options to clients confidently
- Collaborate with Client Services Specialists and production team members to ensure a seamless client experience
Your Toolkit for Success
- 2–3 years in a client-facing coordination or customer service role in an office setting
- Experience with HubSpot or similar CRM software is an asset
- Sharp attention to detail. You catch discrepancies in fields like names, spelling, colors, quantities, and materials.
- Comfortable with measurements and dimensions
- Confident, warm, and professional communicator in English across phone, email, and in person
- Cantonese and/or Mandarin proficiency is a strong asset given the communities we serve, though our working environment is English
- Composed and adaptable in a fast-paced environment where priorities shift
- A team player comfortable reaching across divisions. In a lean, multi-division operation, knowing who to ask and not being afraid to ask matters
Sound Like a Match?
Every order that moves through your hands is part of a bigger mission — recognizing one billion people, pets, and organizations around the world. If you’re someone who takes pride in doing things right, thrives in a collaborative environment, and is ready to contribute to a company that’s still writing its story, we’d love to hear from you.
Apply today.
Pay: From $22.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Richmond, BC V7A 5J7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please tell us anything about yourself that would help us to know more about you beyond your resume. :)
Experience:
- In-Office Customer Service: 2 years (required)
Language:
- Cantonese (preferred)
- Mandarin (preferred)
Work Location: In person
