Who We Are
Kandor Management is a BC-owned and operated security and facility services company serving communities across Canada. At Kandor, we know exceptional service starts with exceptional people. That’s why we invest in hiring the right talent, training them thoroughly, and supporting them to do their best work every day. The result is a team that takes pride in what they do, and it shows in the way we show up.
Our strength is built on people. We focus on growth, development, and creating an environment where our teams can build meaningful careers while delivering consistent, high-quality service.
We believe facility and security services are more than operations, they’re about supporting the safety, well-being, and success of the communities we serve. Whether we’re working with small businesses or large organizations, we take a thoughtful, end-to-end approach where every detail matters and every role contributes to the bigger picture.
Inclusion, diversity, and respect are core to how we operate. We’re committed to building a workplace that reflects the communities we work in. One where different perspectives are valued, voices are heard, and people have the opportunity to grow and thrive.
This is an exciting opportunity to join Kandor’s executive team and play a key role in supporting and strengthening our Finance function as we continue to scale.
About the Role
Kandor Management is looking for an IT Helpdesk 2IC (Second-in-Command) to join our team and act as the deputy to our IT/TSD lead. This is a hands-on support role for someone who thrives on building resilient infrastructure and supporting IT needs across a multi-company environment — but it's also a step up in responsibility. As 2IC, you'll be the go-to point of escalation for the team, step in to keep the department running when the lead is unavailable, and take ownership of the systems, documentation, and processes that keep our technology running smoothly. You'll work closely with stakeholders and help mentor and guide junior support staff.
Key Responsibilities:
Leadership & Deputy Duties (2IC)
- Act as second-in-command to the IT/TSD lead, deputizing for them and helping keep the department running during their absence
- Serve as the first point of escalation for junior helpdesk staff on complex or urgent issues
- Mentor, coach, and provide day-to-day guidance and training to junior team members
- Help coordinate and prioritize the team's ticket queue and daily workload
- Take ownership of TSD documentation, systems, and processes, driving improvements and consistency
- Liaise with vendors, stakeholders, and other departments on behalf of the team as needed
Technical Assistance
- Answer phone calls, emails and tickets from people who need support
- Diagnose and resolve technical issues related to computers, printers, scanners, phones, and other devices
- Escalate complex or urgent problems to the IT/TSD lead or external vendors when required
- Log and document all TSD support requests and actions taken in our ticketing system
- Lead the creation of new documentation, systems and processes
- Participate in ongoing training and professional development activities to enhance technical skills and knowledge
- Follow TSD policies and procedures and ensure compliance with security standards
Routine Maintenance & Updates
- Own and maintain TSD support documentation and knowledge base articles
- Install, configure, and update software and hardware on various devices
- Perform routine maintenance and backups on IT systems and devices
Ad Hoc Responsibilities:
- Provide feedback and suggestions to improve TSD service quality and efficiency
- Support the IT/TSD lead with ad hoc projects, rollouts, and reporting as needed
Qualifications:
- Proven IT helpdesk or technical support experience (senior-level or team-lead experience strongly preferred)
- Previous experience mentoring, guiding, or coordinating junior staff would be a strong asset
- Intermediate to advanced knowledge of computer hardware, software, and network systems
- Ability to troubleshoot and resolve common and complex IT issues
- Excellent communication and customer service skills
- Ability to work independently, lead by example, and function as part of a team
- Ability to prioritize and manage multiple tasks, including the team's workload
- Willingness to learn and adapt to new technologies and methodologies
- Availability to work flexible hours, including evenings and weekends as needed
- Previous experience working in a customer-facing or services role
- Certification in IT support or related field would be an asset
- Familiarity with help desk ticketing systems (e.g. Monday.com)
- Knowledge of remote desktop support tools (e.g. TeamViewer, Remote Desktop Protocol)
- Knowledge of Microsoft Office, Windows, and MacOS
- Knowledge of mobile operating systems
- Understanding of basic IT security principles and practices
#KMHP
Why Join Kandor
Growth Potential
As Kandor continues to expand across multiple business lines, we create meaningful opportunities for people who are eager to grow, take initiative, and help shape the future of our organization.
Learn and Develop
You’ll gain experience working closely with security, cleaning, and technology teams, building skills in cross-functional collaboration, operations, strategy, and leadership. It’s a dynamic environment that supports continuous learning.
Supportive Team Culture
At Kandor, you’ll join a corporate team that values teamwork, open communication, and a genuine drive to support one another. We succeed together, and we make sure everyone feels part of the mission.
Purpose-Driven Work
Our work directly empowers frontline teams across the country, ensuring they have the tools, resources, and support they need to deliver exceptional service. Every role at Kandor contributes to creating safer, cleaner, and stronger communities.
Recognition & Appreciation
We believe in acknowledging hard work, celebrating achievements, and creating space for people to feel valued—whether it’s a major accomplishment or an everyday contribution that makes a difference.
If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.
Ready to be awesome? Apply today and help us build something special.
Kandor Management is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.
