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IT Technician (Internal/External)

Cambrian College
Greater Sudbury, ON

Détails du poste

Temps plein

Compétences

Soutien bureautique
MCSA
Certification ITIL
MCSE
MacOS
Compétences en communication
CompTIA A+
Gestion du temps
Technologie de l'information

Description complète du poste

Position Summary

Cambrian College’s IT Client Services has an immediate requirement for an IT Technician on a full-time basis. This role works at the Information Technology Service Desk, in classrooms or offices, and at remote campuses.

Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

Duties and Responsibilities

Provide support for the technologies of Cambrian’s desktop/laptop environments, which requires knowledge of the hardware and software used in these environments.
Install, maintain, repair, and troubleshoot IT equipment and software, along with AV equipment.
Provide direct support for support staff, faculty, administration, students, and external clients.
Assist with the purchasing of IT assets.
Plan and execute the support of A/V set-ups for internal and external clients.
Maintain documentation and incident information using an ITSM tool.
Assist in coordinating part-time staff and students supporting the environment.
Actively participate in special project activities.
Support external clients and remote event participants (faculty, staff, and students who are offsite).

Qualifications

Required:

Three-year diploma or degree in Information Technology along with one of the following certifications: CompTIA A+ Certification, CISCO IT Essentials, or ITIL Certification. (A copy of educational documents must be submitted with application *** education completed outside of Canada, applicants are required to submit a WES or ICAS with their application).
Two years of experience in the operation, use, installation, maintenance, and troubleshooting of PC-based microcomputer hardware and related IT equipment and AV equipment; Windows, Mac OS X, Server, and Mobile-based operating systems and the software used on these systems; servers and workstations in a large enterprise server/workstation environment; Helpdesk environments; Network infrastructures; and centralized administration of laptops and desktops.
Highly motivated professional with excellent interpersonal, communication, and time-management skills.
Talent to work independently and within a team environment.
A valid Ontario Driver’s License.

Additional Assets/Preferred:

Experience working within a postsecondary environment.
Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Desktop Support Technician, Apple Certified Support Professional (ACSP), and other technology-related training are assets.

Required Information

To be considered, candidates must provide the following as an attachment:

Educational documents
- WES/ICAS Equivalence if degrees/diplomas are from a Non-Canadian University

Copy of CompTIA A+ Certification, CISCO IT Essentials, and/or ITIL Certification.

Position Summary

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Qualifications

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