Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Student Engagement and Retention (SER) within Student Services at SFU, supports student success and persistence. The team designs and delivers programs that support students’ transition and those experiencing academic difficulty, to build clarity, confidence, and readiness for their academic journey and beyond. In partnership with faculties and campus services, SER advances SFU’s priorities for student success and equity. The team culture is collaborative, student-centred, continuously improving, and grounded in holistic support.
About the Role
The Manager, Back on Track Program leads the design, delivery, and continuous improvement of SFU's academic recovery programming for undergraduate students. The role supports students to regain academic standing, build confidence, and make meaningful progress toward degree completion. Working in close partnership with faculties, advising teams, and campus services, the Manager ensures programs are responsive, well-coordinated, and aligned with broader student success and retention priorities. This role also strengthens program quality through thoughtful administration, data-informed decision-making, and collaboration across units.
The ideal candidate is a highly detail-oriented, collaborative leader with strong experience in student services, advising, or academic support programming. They are student-focused and committed to meeting diverse learners where they are, with a strong emphasis on equity and inclusion. They bring excellent administrative and organizational skills, with the ability to manage complex programs, processes, and competing priorities with precision. A skilled relationship-builder, they work effectively across academic and administrative units. They are comfortable using data to inform decisions and are committed to continuous improvement, evidence-based practice, and delivering high-quality, student-centered programs.
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