Business Analyst
About Ayr Farmers Mutual
Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.
Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect.
The Company provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.
Ayr Farmers Mutual is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive!
Business Analyst
The Business Analyst plays a key role in shaping how technology supports our team and the service we deliver to our Policyholders. Reporting to the Vice President of Innovation, you will act as the critical link between our business units, IT, and third-party vendors, supporting system changes and enhancements across our Guidewire platform. You are someone who takes initiative, thinks creatively, and is genuinely passionate about how technology and process improvements drive meaningful business value.
As the successful candidate, you bring strong analytical skills and a collaborative approach to problem solving. You are organized, communicative, and comfortable leading projects from inception through to post-go-live support. You thrive in a fast-paced environment and take pride in delivering quality outcomes that make a real difference for your team and our Policyholders.
Responsibilities:
- Gather, analyze, and document business requirements for system defects, enhancements, and projects.
- Act as the primary liaison between business units, IT, and third-party vendors for Guidewire system and integration changes.
- Develop test cases and test plans, and lead defect identification, tracking, and resolution.
- Support the configuration and maintenance of document production systems for policy documents, correspondence, and customer-facing communications.
- Complete statistical and analytical reporting for policy and claims, communicating findings, trends, and recommended actions.
- Work closely with others internally on product, rating, and workflow improvements.
- Communicate system changes clearly to all staff and leadership, and support user adoption of new features and workflows.
- Lead and manage projects from inception through post-go-live support, including stakeholder and change management.
- Provide daily support to users on systems, workflows, and procedures.
Skills and Experience:
- Post-secondary education in a related field.
- Chartered Insurance Professional (CIP) designation, or working towards, is an asset.
- 5 to 7 years of experience in the property and casualty (P&C) insurance industry in a Business Analyst or systems role is a strong asset.
- Hands-on experience with Guidewire Policy Centre, Billing Centre, and Claim Centre required.
- Experience with document production software such as SmartComm, Ghost Draft, or Quadient required.
- Proficiency with XML structures used in system integrations and document templates.
- Ability to read and understand Java code to support development teams and validate technical solutions.
- Strong knowledge of P&C insurance principles, policy and claims lifecycles, and the regulatory environment.
- Advanced proficiency with Microsoft Office 365 including Excel, Word, PowerPoint, Teams, and SharePoint.
- Strong written and verbal communication skills with the ability to translate technical concepts for a range of audiences.
- Experience leading projects and building detailed business requirements is an asset.
Positions available: 1
Hiring annual salary range: $80,000-$95,000
Why Choose Ayr Farmers Mutual?
- Together, we care for and support our members and communities to thrive.
- The opportunity to work with a reputable company that cares about our People, our Policyholders, and the Communities we serve.
- We offer a supportive learning environment.
- We invest in your growth and celebrate your achievements.
- Competitive matching Pension Plan and employer-paid Group Healthcare Benefits Plan, including a Health Care Spending Account.
- We offer a hybrid working environment.
Accommodation at Ayr Farmers Mutual Insurance Company
We are committed to a selection process and work environment that is inclusive and barrier free. Human Resources will work with the applicant and the selection committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
To learn more about Ayr Farmers Mutual, visit our website at https://www.ayrmutual.com/
INTERESTED IN APPLYING?
Please send your resume to: [email protected]
Job Types: Full-time, Permanent
Pay: $80,000.00-$95,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
Work Location: Hybrid remote in Ayr, ON
