CARSTAR Oakville Collision and Glass is looking for an Appraiser. The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so The Appraiser must strive to represent the Company in a professional manner. The Appraiser should have an outgoing personality, enjoy meeting people, calling on accounts and possess a classic background in sales or marketing and a good understanding of appraising and insurance claims procedures and policies. The Appraiser must be able to make common sense decisions, be a self motivator, use excellent communication skills, both verbal and written, and portray a professional business image. It is imperative that this person possess a good work attitude and foster a positive team spirit in support with the overall philosophy of the company and fellow employees.
Accountability and Responsibility of Position
Customer Service
- Inspect qualified vehicles and write damage appraisals.
- Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.
- Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals.
- Ongoing communication with adjuster, production staff and customer regarding repair status.
Administration of RO Package
- Ensure all parts are ordered correctly and in a timely fashion
- Ensure customer authorization is received from owner before proceeding with parts order
- Parts ordering and back orders are documented in the file
Experience/Skill Requirements
- At least one year’s experience in Management or in the industry.
- Knowledge of products used in Facility.
- Functional/Technical Knowledge:
- Management Software (Mitchell and/or Summit) – INTERMEDIATE
- Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
- Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
- Specialized Training:
- ICAR a plus
- WHMIS
- First Aid
- Skills & Abilities Required:
- Work independently without close supervision
- Flexible/adaptable to constant change
- Strong tact and diplomacy; ability to interact with all levels of personnel
- Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
- Ability to prioritize, organize and plan work under own initiative
- Strong communication skills (written and verbal)
- Decision making, delegation skills, leadership ability
Job Type: Full-time
Pay: $39,172.00-$84,048.00 per year
Work Location: In person
