At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.
At the heart of everything we do are our Core Values: Hospitality, Accountability, Respect, Teamwork, Leadership, Empowerment, and Innovation. These values aren’t just words to us — they guide how we work, how we treat each other, how we treat our guests, and how we grow together. If these values resonate with you and reflect who you are, we’d be thrilled to have you apply and join our team!
We are excited to be recruiting for 2 Full-Time Hotel Front Desk Agents at Inn at the Forks.
Candidates must have open availability to work day, evening and weekend shifts.
Inn at the Forks is a sleek and stylish hotel set in The Forks historic site with guest rooms that feature a modern design, and some suites have waterfront views. SMITH is a contemporary restaurant featuring locally sourced ingredients, and Riverstone Spa is a full-service spa, both located within the hotel.
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties:
· Check guests in, issue room keys, provide information on hotel services and room location.
· Ensure valid identification is taken from guests at check-in
· Answer phones in a prompt and courteous manner
· Up-sell rooms where possible to maximize hotel revenue
· Answer all guest calls, messages, requests, questions or concerns
· Record guest preferences in the PMS system
· Check guests out, including resolving any late or disputed charges
· Accurately process all guest transactions using established procedures
· Communicate any outstanding guest requests or issues to management that may require additional monitoring.
· Take action to solve guest problems/complaints using appropriate service recovery guidelines.
· Ensure all credit cards and debit transactions balance
· Gather all necessary end of shift information for all departments
· Ensure all credit cards and debit transactions balance
· Print all required reports for audit, accounting and FOM
· Prepare Arrivals for following day
What you bring to the table:
· At least 2 years of Hotel Front Desk experience in a fast-paced Hotel setting.
· Hotel Night Audit experience is considered an asset
· Positive and hardworking attitude
· Ability to effectively communicate with team members.
· The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Pay: $16.00-$16.50 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
Experience:
- Hotel Front Desk: 2 years (required)
Work Location: In person
