Order Desk
- Respond to customer inquiries/orders, solving problems to maintain good customer relations
- Accurately inputting, processing, and handling customer orders by email & phone
- Writing up sales quotes for Sales Team to give to customers
- Prepare and communicate shortages and adjustments to various internal and external parties
- Work with warehouse team to prepare and arrange orders for shipment
- Update and maintain office policies and procedures
- Prepare and process order paperwork including order confirmations and invoices
- Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
- Preparing reports and business correspondence as required.
Administrative
- Directing customers, in person and on phone, to the right staff members
- Order office/warehouse supplies
- Accounts receivable – generate customer invoices and monitor/resolve overdue accounts
- Bank deposits
- Data Entry
- Assisting other team members as needed
Skills
Chinese and English both required
Job Type: Full-time
Pay: $18.25-$22.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Language:
Work Location: In person
