Samsic is HIRING – Operations Agent
We are looking for Operations Agents to join our team. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
Shifts available:
Full-Time: 8-hour shifts
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.
At Vancouver International Airport, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based in the address below:
3880 Grant McConachie Way, Richmond, BC
For more information about our company visit our websites at:
www.samsic.aero or www.samsic.com
Job Description
- Implement all security and safety instructions, as per internal and external requirements.
- Use the required PPE (appropriate to the operation).
- Coordinating with Load Control and Bag Room for container planning.
- Responsible for iPad loading instruction completion.
- Communication instruction for load planning with the ramp team.
- Communicating with the ramp team for hand baggage and any special load.
- Initiating and communicating with hotels for crew wake-up timings and calls.
- Communication with airport authorities for any gate/Carousel change in case of delayed flights.
- CPM/ALB/LDM generating according to the airline’s procedures.
- ACARS communication with flight crew.
- Communicating initial fuel figures with the fueling suppliers/companies.
- Coordination for Notifications to Captains NOTOC for any special load or DGR.
- Preparing the flight document to be handed over to the flight crew.
- Preparing pax and dead load for next day operation.
- Preparing EFB (Electronic Flight Bags) report.
- Preparing General Declaration for the crew and getting it stamped by the immigration for a smooth crew departure/arrival.
- Report incidents and other events/findings in relation to security and safety.
Requirements & Qualifications
- High School diploma or GED equivalent
- Passionate about customer service and mainly Ops, and must have relevant work experience
- Excellent communication skills (written and verbal)
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Ability to follow processes and procedures and apply a flexible approach when required
- Must be able to type and learn airline-specific computer software
- Willingness to work in inclement weather
- Must successfully complete necessary training
Job Type: Full-time
Pay: $23.80 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- airport: 1 year (preferred)
Licence/Certification:
- RAIC (Red Pass) (preferred)
Work Location: In person
